Business assessment tools enabling organisations to recruit, retain, and develop their people

Solving your people puzzlesFor more than 25 years Thomas International has been a global provider of objective management systems and assessment tools that help businesses solve their people puzzles. Thomas enables organisations to understand, realise and develop the full potential of their staff by giving them the tools to raise people’s self-awareness, self-esteem and self-confidance.

Our assessments and tests analyse people’s behavioural style at work, identify their strengths and limitations and help measure their mental agility. We carry out over one million assessments each year. With a presence in over 60 countries, our behavioural assessments are available in 56 different languages.

Our user friendly online system enables you to apply and use these business tools. Our consultants generally come from either a business or HR background so are able to provide you with a true consultancy service.

INTRODUCTION //

PRODUCT PORTFOLIO //

“Thomas enables organisations to understand, realise and develop the full potential of their people”

Personality & behaviour Aptitude & ability

Personal Profile Analysis (PPA) gives an accurate overview of an individual’s work behavioural preferences. It answers questions such as: what are their strengths and limitations? How do they communicate? What motivates them? It can be used for successful recruitment, retention, development and management.

Emotional Intelligence Questionnaire is an accurate and objective way to measure emotional competence in the work context. Emotional intelligence can help you manage, communicate and lead individuals and teams more effectively.

360 degree feedback is an easily accessible, web based tool that gives objective and honest feedback from a range of people within the organisation such as peers, line managers or even team members, and outside such as clients or suppliers.

These are two aptitude and ability tests that measure a person’s fluid intelligence. TST is a paper and pencil test whilst GIA is completed online. Both tests are an accurate and reliable predictor of a person’s development potential – how quickly they can learn and retain new skills and procedures.

Skills Online is a series of tests that measure secretarial and PC skills, literacy and numeracy, delivered via the Internet. It is a fast, accurate and cost effective series of tests that are an effective predictor of performance skills competence.

Our online Job Create tool allows you to quickly and effectively profile the job you are recruiting for. It gives you a template for a job into which you place a candidate with the best fit in terms of PPA profile.

Job profiling

PPA

EIQ

360

GIA

GIA / TST

TST

SKILLS

JOB

HJA

PPA

EIQ

360

GIA

GIA / TST

TST

SKILLS

JOB

HJA

PPA

EIQ

360

GIA

GIA / TST

TST

SKILLS

JOB

HJA

PPA

EIQ

360

GIA

GIA / TST

TST

SKILLS

JOB

HJAPPA

EIQ

360

GIA

GIA / TST

TST

SKILLS

JOB

HJA

PPA

EIQ

360

GIA

GIA / TST

TST

SKILLS

JOB

HJA

Personality and behaviour assessment in the work place can show an individual’s capability and how they act. This information can be used to identify what sort of job they will be good at, how well they will fit within a company’s culture and even how far they will go in their career. These types of assessment look at how people behave – what motivates them, how they communicate and how they interact with their colleagues.

Behaviour profiling won’t show you ‘good’ and ‘bad’ qualities in a person, it simply provides an understanding of how a person prefers to behave at work and the characteristics they demonstrate. There are no ‘right’ or ‘wrong’ answers.

Thomas has three assessments: • Thomas PPA • Thomas EIQ • Thomas 360

These assessments can be used to recruit new staff; identify potential; develop and put teams together.

PERSONALITY & BEHAVIOUR // PPA

Personality & behaviour

PPA

EIQ

360

GIA

GIA / TST

TST

SKILLS

JOB

HJA

Thomas PPA provides an accurate insight into how people behave at work answering questions such as: what are their strengths and limitations? Are they self starters? How do they communicate? What motivates them?

PPA enables your people to become more aware of their work style. Only by improving their self awareness will they have the means to consolidate their working strengths and compensate for their behavioural limitations.

Insights gained from PPA will lead to a greater understanding of why your people behave the way they do and can be used to hone managers’ communication skills.

Thomas carries out over one million assessments each year for companies around the world and PPA is available in over 56 different languages.

PPA is a series of 24 forced choice questions, taking no longer than 7 – 8 minutes to complete. It doesn’t show ‘good’ or ‘bad’ qualities, it provides an understanding of how a person prefers to behave at work and the characteristics they will demonstrate. There are no right or wrong answers.

Validity

PPA has received a Certificate of Registration from the British Psychological Society (BPS) to confirm it meets all the psychometric requirements for use as a psychological tool.

How will it help my business?

Behavioural assessments such as PPA can be used to solve a whole range of people issues in business:

Recruitment: selecting people for jobs, whether they are external or internal candidates. Assessments can be used to create an initial short list (known as sifting), to decide on interview questions or to investigate essential characteristics of a job.

Retention: PPA can help manage team relationships, resolve conflict, tailor training programmes and ensure people are in the right job for them. Staff feel valued in a positive work environment and so are less likely to leave.

Training: assessments can identify strengths and limitations, pinpoint training needs and be used to evaluate the success of training courses.

Development: this covers a huge area from individual to organisational development. PPA can be used as a platform to coach employees struggling with aspects of their job, put together high performance project teams, assist with change management or survey potential issues within a team, department or company.

PPA can be used to recruit new staff; identify people with the potential to be promoted and developed; counsel staff who are under-performing; put teams together; identify pressure points and areas of frustration within an organisation; decide on the best organisational structure and create incentive programmes that really motivate. It can be used in any decision about people individually or people in groups.

Research shows that interviews, CVs, references and application forms are very bad at predicting whether people will succeed. Interviews can be subjective because you will be hugely influenced by your prejudices, likes and dislikes without realising it. If you think back, you’ll remember the great candidate who proved to be a complete disaster. Assessments such as PPA are a way of making hard-headed business decisions. They will increase your bottom line by decreasing staff turnover, identifying talent and creating a more efficient and productive organisation.

Number of questions: 24

Time to complete: 7-8 minutes

How is the test administered? Online Pencil and paper

How is the test scored? Automated scoring Manual scoring

What training is needed? PPA practitioners workshop I

KEY BENEFITS

Fast, accurate and cost effective

Takes only 7-8 minutes to complete

Eliminates the need for guesswork

Enables more effective people management

PERSONALITY & BEHAVIOUR // PPA / EIQ

PPA Profile

A comprehensive assessment of an individual’s working strengths, fears, motivators and value to the organisation. Includes how they are likely to behave under pressure, how they modify their behaviour in their current job and any frustrations they may be facing.

Job Profiling

This is the behavioural requirements of a job. Our online interactive Job Create tool allows you to do this quickly and easily.

Executive Summary

Similar assessment to PPA Profile but formatted in a bullet point summary.

Management/Sales Interview Questionnaire

Provides a series of structured, behavioural type questions to use at interview. The questionnaires get behind the candidate’s mask at interview and help you question their ability to do the job.

Interviewer’s Guide

Free with any PPA report, it generates questions for use in an interview scenario, for both personal development and recruitment. It asks questions in relation to the whole profile, including points to review.

Personal Review

Reports on the personal style of the individual using key descriptive words. Gives advice on how to maximise that person’s potential.

Candidate Feedback

Designed to simplify and aid feedback. Highlights descriptive words, general characteristics, motivators and value to the organisation.

Strengths and Limitations

Gives a fast, effective overview of the behavioural strengths and limitations of the individual.

Compatibility

Highlights the working strengths of two individuals: how they perceive each other and communicate. Gives advice on how to improve their working relationship.

How to Manage

Guidance on how to manage a person, motivation to be used and the style of communication best received by them.

Training Needs Analysis

Identifies likely training needs and details competences and weaknesses.

Driver Assessment Report

Looks at the behavioural characteristics linked to high risk driving. It compares a driver’s preferred behaviour to the known high risk behavioural characteristics and gives a rating of 1 – 5.

Management Audit

Considers a person’s strengths and limitations in relation to six key management competences: managing and motivating; decision making; planning and problem solving; communication style; administrative ability and how they develop others.

Sales Audit

Details a person’s likely ability to open and close a sale and service clients, as well as reporting on their presentation style and administrative ability.

Career Guide

A useful outplacement tool to stimulate conversation in the area of career guidance. It enables you to target three precise areas: junior/clerical, supervisory or executive/professional.

Admin/Technical Audit

The PPA profile is described in its application to a role in an administrative or technical capacity.

Call Centre Audit

Identifies how a person responds to client needs, how they impart information, problem solving skills, likely persistence and sensitivity as well as how they will promote products and services.

Search and Select

A free report enabling you to match people to jobs as well as jobs to people. A fantastic sifting tool that will highlight a person’s goodness of fit to a role.

Bespoke Reports

We also offer the ability to create reports based on constituent parts from these existing reports. You can pick and mix headings from the above reports - a minimum of 10 paragraphs to a maximum of 20.

PPA reports availableOnce PPA has been completed there are a wide range of reports available that will enable you to appreciate and understand the way your people work.

Thomas’ Emotional Intelligence Questionnaire is an accurate and objective way to measure emotional competences in the work context.

Emotional intelligence can help you recruit more effectively, manage your people better, equip your managers with the skills they need to be more successful, facilitate more productive teams and enable better communication throughout the organisation.

It is a predictor of performance, telling you how well people understand and manage their emotions, how well they interpret and deal with the emotions of others and how they use this knowledge to manage relationships.

People don’t tend to leave jobs, they leave managers. Emotional intelligence can give people the edge they need to lead, manage and perform in today’s competitive and complex marketplace.

Thomas EIQ is underpinned by a leading research programme lead by Dr KV Petrides at the Institute of Education, University of London. The current version of this instrument has been developed by Dr KV Petrides and Professor Adrian Furnham, University College London.

Emotional intelligence is extremely important in the work environment. Technical skill, ability and IQ are only part of the story when it comes to predicting success. Behaviour and emotional competence have a large part to play in an individual’s performance. Emotionally intelligent people cope better with stress, low morale, conflict, change and performance issues.

Thomas EIQ gives you a global emotional intelligence score – a snapshot of an individual’s emotional functioning and detail on 15 key emotional facets.

Thomas EI Questionnaire

The questionnaire comprises 153 statements and takes about 20-25 minutes to complete. There are no right or wrong answers. Each question has seven possible responses ranging from 1 = Completely Disagree to 7 = Completely Agree. You choose the answer that best reflects your degree of agreement or disagreement with the statement.

Thomas EIQ Report

The questionnaire reports on a Global Intelligence score, 4 further factors of broader relevance and 15 facets of behaviour.

The Global score provides a snapshot of a person’s general emotional functioning. It is an index of someone’s perceived ability to understand, process and utilise emotion related information in everyday life.

Number of questions: 153

Time to complete: 20-25 minutes

How is the test administered? Online

How is the test scored? Automated scoring

What training is needed? You will need to attend the Thomas EIQ workshop

PPA

EIQ

360

GIA

GIA / TST

TST

SKILLS

JOB

HJA

“EIQ can help you manage your people better”

KEY BENEFITS

Manage your people better

Facilitate more productive teams

Equip managers with the skills they need to be successful

Enable better communication throughout the business

Thomas 360 is an easily accessible, web based tool that gives objective and honest feedback from a range of people within the organisation such as peers, line managers or even team members and outside such as clients or suppliers. The 360 report presents a complete and informed picture of a person.

360 degree feedback is a process that enables people to gather performance feedback from those they work with and compare it with their own performance. It has also been defined as the “systematic collection and feedback of performance data on an individual or group, derived from a number of the stakeholders in their performance.”

360 can be used to great effect as a self awareness tool prior to running a leadership or management development programme. Similarly, it can be used prior to an appraisal or performance review – 360 adds another dimension.

Thomas 360 is a process that enables people to gather performance feedback from those they work with and compare it with their own perception of their performance. The participant (the person who is the subject of the 360 assessment) nominates respondents to give feedback about their performance. Respondents can be members of their team, people they report to, colleagues or even clients and suppliers.

360 is a powerful tool – it can increase and improve communication, identify development needs, create a better team environment and increase team effectiveness.

360 combined with a personality and behavioural assessment such as PPA provides a powerful resource for both individual and organisation. Behavioural assessment measures preferences – how you are likely to behave – whereas 360 tells a person how their behaviour is actually perceived.

PERSONALITY & BEHAVIOUR // 360

PPA

EIQ

360

GIA

GIA / TST

TST

SKILLS

JOB

HJA

KEY BENEFITS

Constructive feedback process

Perception is reality and this process helps individuals understand how others perceive them

Enables individuals to better manage their own performance

Increased team effectiveness

Powerful input into the performance appraisal process

Training workshopsOur workshops are run by experienced trainers who know how to apply and use Thomas’ assessment tools. We offer a large range of dates and locations in every country we operate in. The superb venues reflect the excellent level of training you will receive.

PPA

EIQ

360

GIA

GIA / TST

TST

SKILLS

JOB

HJA

| Practitioners Workshop

A two day course that will teach you the mechanics of the system and what it can do for your people and your business. It equips you with practical skills such as how to read a PPA profile, how to give feedback, behaviour modification to manage a team better, how and when to use the assessment, the reports available and how the organisation can benefit from using them.

Each delegate will receive a pre and post course tutorial, for which a Thomas consultant will visit your office. Your consultant will also be available on an ongoing basis to develop the application of the system to support your human resource strategy.

PPA advanced is for qualified practitioners wanting to take their interpretation and feedback skills to the next level. It is a one day course that allows you to go into greater detail on the applications and uses of PPA in an organisation, using in-depth case studies that cover areas such as training, appraisal, change management and team assessment.

PPA

EIQ

360

GIA

GIA / TST

TST

SKILLS

JOB

HJA

| Advanced

PPA

EIQ

360

GIA

GIA / TST

TST

SKILLS

JOB

HJA

| WorkshopThis workshop comprises two parts - an online learning module as well as a one day face-to-face training day.

The workshop teaches you how Thomas EIQ can be applied to help your business. It covers understanding EI, how to use the Thomas EIQ measure, how to interpret the results and how to give feedback. You will learn how EI can have a massive impact on managing, coaching and developing your people.

TRAINING WORKSHOPS //

Monarch Airlines The challenge

Although cabin crew and pilots are the public face of the company there are many other positions operating behind the scenes to ensure everything runs smoothly and efficiently, maintaining Monarch’s high standards. Monarch wanted a tool that would help support and objectivise their recruitment decisions.

The result

Bronwen Philpott, Director of Personnel comments, “PPA gives our managers clarity and focus when they are recruiting for senior positions. We know that individuals can technically do the job from their qualifications but we need to know more about their behavioural style and attitude. PPA gives us confidence that we have made the right recruitment decision.”

CASE STUDY

Aptitude and ability testing is an objective way to determine an individual’s existing skill set and their potential to learn and develop new skills. These assessments are a reliable predictor of a person’s development potential - how quickly they can learn and retain new skills and procedures. The results can tell you how fast someone will pick up a new job role, how quickly they can learn and react to new procedures and how well they are likely to respond to training.

Aptitude and ability tests can also measure hard competencies and levels of knowledge. This enables you to assess an individual’s competency at specific tasks, create a benchmarking standard based on existing employee scores, and uncover areas where individuals may need training and support.

Assessments available: • Thomas GIA/TST • Thomas SKILLS

These assessments can be used to assist with recruitment, succession planning, employee development and training.

APTITUDE & ABILITY // GIA|TST

Aptitude & ability

GIA and TST are two aptitude and ability tests that measure a person’s fluid intelligence. TST is a paper and pencil test whilst GIA is completed online. Both tests are an accurate and reliable predictor of a person’s development potential – how quickly they can learn and retain new skills and procedures.

Academic achievement, whilst undoubtedly playing a large part in selection decisions, is not a truly effective measure of a person’s mental ability and potential. TST and GIA are a series of ‘ability’ rather than ‘intelligence’ tests and include verbal reasoning, perceptual speed, number speed and accuracy, spatial visualisation and word meaning.

What is GIA/TST?

GIA and TST are an independently validated battery of normative ability tests.

What will the tests tell me?

The tests are an accurate predictor of a person’s development potential – how quickly they can learn new skills and procedures.

They can provide answers to questions such as:

Can this person think on their feet?

Can they cope with the mental demands of the job?

Could this person be a high flyer?

Is this person a problem solver?

To what degree can this person respond to training?

Why would I use this sort of assessment in my business?

They predict a person’s potential. A CV can only tell you so much, assessments such as TST and GIA will give you a much better indication of how successful a candidate will be in your business. They can be used in succession planning and development, as well as recruitment.

What challenges can TST and GIA solve?

They can solve issues across the organisation including high staff turnover, poor performance, ineffective management, succession planning, poor communication, selection and development.

Length of assessment: 5 tests

Time to complete: 45 minutes

How is the test administered? GIA - Online TST - Pencil and paper

How is the test scored? GIA – Automated scoring TST – Manual scoring

What training is needed? Thomas GIA/TST workshop

KEY BENEFITS

Accurate and reliable predictor of ability

Quick to administer – total testing time 45 mins

Identifies fast track potential

Reduction in training and development cost by using prior assessment

Completes the picture – ability levels work in tandem with PPA

PPA

EIQ

360

GIA

GIA / TST

TST

SKILLS

JOB

HJA

APTITUDE & ABILITY // SKILLS

PPA

EIQ

360

GIA

GIA / TST

TST

SKILLS

JOB

HJA

SKILLS TESTING

Skills Online is a series of over 100 tests designed to measure hard competences and skills such as MS Office, call centre listening and keying, keyboard and secretarial skills as well as literacy and numeracy.

Testing is delivered via the Internet and is easy to administer, use and interpret. Online training is also available.

Tests available include:

Microsoft Office 2000 & 2003

Numeracy

Spelling

Secretarial

Shorthand

Data entry

Call centre listening and keying

Call centre foreign language

Audio typing

Email/ Internet

What do the tests measure?

The tests measure how skilled, competent and confident a person is with applications such as MS Office and other skills such as copy typing. They also measure knowledge such as numeracy, literacy and keyboard skills as well as spelling.

The tests allow you to measure with certainty the proficiency of potential employees as well as establishing the range of existing skills within your organisation.

Why would I use them?

Skills Online can be used to make more informed selection decisions. It can also be used to benchmark the skill levels of the people already working for you and identify what, if any, training needs to be provided.

Fast, accurate and cost effective, Skills Online can help you recruit and train people more effectively.

How do they work?

The tests can be completed online in real time or emailed to individuals. You can choose one test or a selection of tests for a candidate, at the appropriate skill level. Each test is timed with the results available on completion of each test.

What will the results tell me?

The results will tell you how each person performed in the tests they took – how many they got right in the specific time allotted.

And if a person has a low score on a test…?

The training module allows them to learn the skills they need to build their confidence and improve their performance.

SKILLS TRAINING

The training module enables a candidate to learn new skills where a training need has been identified. The training, like the tests, is delivered in real time and is easy to follow, interactive and specially designed for ease of understanding and navigation. Skills training brings people up to speed with the areas they need help with.

Training available:

Office 2003

Word, Excel, Powerpoint and Access

Windows XP

Outlook and Internet

Computer theory

Length of assessment: Over 100 tests available

Time to complete: Timed tests take between 5 and 30 minutes each

How is the test administered? Online

How is the test scored? Automated scoring

What training is needed? None

KEY BENEFITS

Reliable measure of skills and hard competencies

Web-based system facilitates easy administration, use and interpretation

Online training also available

CASE STUDY

Ben and Jerry’s The challenge

Matt Fullbrook, Sales Director comments, “Our culture is unique, we are a little different and ‘anti-corporate’ so we want people who will fit within this. In the UK we are a relatively small operation and we look for people who are entrepreneurial, creative and willing to go the extra mile. Recruitment mistakes show up in a small team so we needed to minimise this risk.”

The result

“Using a tool such as PPA gives you questions to ask and areas to probe to get a much better idea of their real strengths and limitations. For us PPA is easy to use, accurate and thorough. The information presented in the reports gives us everything we need to know to ask the right questions and avoid making recruitment errors.”

Training workshopsAptitude and ability training courses run by our experienced trainers. A range of dates and locations are available.

This one day course will train you to administer Thomas’ two aptitude and ability tests: General Intelligence Test (GIA) and Tests for Selection and Training (TST).

The course gives a detailed overview of the tests themselves (the administration, how they are scored and how to interpret scores) what they measure (e.g. fluid intelligence), their applications (history and development) and the benefits of using them. It also explains how the tests can benchmark people in your organisation using case studies to illustrate this.

The course content includes:

The nature of psychological testing

The importance of reliability and validity

Test administration and scoring

Thomas GIA/TST history and development

Interpretation and use of scores

Feeding back test results

You will also examine how Thomas GIA/TST can be used alongside other tools you may already be familiar with, such as Thomas PPA.

On completion of the workshop you will be qualified to administer and interpret both aptitude and ability assessments.

TRAINING WORKSHOPS //

PPA

EIQ

360

GIA

GIA / TST

TST

SKILLS

JOB

HJA

| Workshop

Job profilingMatching the right candidate with the right job has always been a challenge. Job profiling can help you find the people that ‘fit’ by defining the behavioural characteristics needed to succeed in a particular role.

Thomas job profiling tools match people to positions, helping you recruit the right person for the job first time. Working in tandem with Thomas PPA, job profiling enables you to quickly and effectively profile the job you are recruiting for and compare it with the behavioural profile of your candidates - giving you an external, expert opinion on the ‘goodness of fit’ between a candidate’s profile and the required profile for the role.

Thomas job profiling tools are available online or offline, and can be used to assist with recruitment, retention and development procedures.

JOB PROFILING // JOB

Thomas JOB enables you to quickly and effectively profile the job you are recruiting for. Just as behavioural profiling with Thomas PPA enables you to understand the behavioural characteristics of an individual, job profiling helps you identify the behavioural requirements of a job.

Job profiling can be carried out online or offline, and is designed to help you think of a job in a natural and intuitive way. It provides an objective view of the characteristics required for a given role and gives you a template that can be compared with a candidate’s PPA profile.

Why use job profiling?

Job profiling complements the psychometric profiling that Thomas PPA delivers. Both enable you to ‘fit’ job and candidate together seamlessly. By comparing a PPA profile against that of a job profile you are able to assess how well a person would ‘fit’ the role.

Job profiling ensures you make the right recruitment decision and provides objectivity that can be used to support your own ‘gut feeling’.

How does it work?

Delivered either online or offline, job profiling requires you to think of the key behavioural requirements of the job you are recruiting for. The process is broken down into four simple steps, which once completed provide a template for the job. Like Thomas PPA, the results are plotted on a graph. You can then compare the PPA profile against that of the job profile to assess how well that person would ‘fit’ the role.

To assist in analysing ‘fit’ Thomas has designed a guideline (‘Goodness of Fit’) that offers external, expert opinion on how good a fit there is. The guideline reports five levels of fit, enabling you to see on a scale of one to five how good a match the PPA is to the role you are recruiting for.

Number of questions: 24 questions

Time to complete: 20 minutes

How is the test administered? Online Pencil and paper

How is the test scored? Automated scoring Manual scoring

What training is needed? None

KEY BENEFITS

Extremely user-friendly

Provides a template for a job

Easy comparison to Thomas PPA graphs

CASE STUDY

BI Worldwide The challenge

Karen Collins, Head of HR & Development explains, “We sell services not products, so clients buy into us as individuals. It is therefore vital that every member of our team has exceptional customer service skills. We need our people to recognise and be aware of their own emotions and behaviour, as well as their team members, so that they can better manage themselves and others.”

The result

“Thomas EIQ has helped us in our commitment to provide the best support and development opportunities for our people. It helps us to foster a supportive, open environment and build strong, cohesive teams. By making sure our employees are happy and performing at their best, we are able to deliver a highly effective service to clients, and ensure they receive the best customer care.”

PPA

EIQ

360

GIA

GIA / TST

TST

SKILLS

JOB

HJA

CLIENT DEVELOPMENT WORKSHOPS //

Client development workshops

CASE STUDY

Trent Buses The challenge

Guy Gibson, Training Manager, Trent Barton Buses explains, “Our bus drivers are the public face of Trent Barton and we need to ensure they encapsulate and uphold our core values. We had to identify people at interview who would be friendly, outgoing and willing to develop good relationships with our customers.”

The result

“Great customer service is the key to retaining passengers and we rely on our drivers to provide this. PPA enables us to recruit drivers who will deliver on our company’s values. It’s not enough to simply have a brand, quality of service is crucial to business success.”

Thomas development workshops are designed to enhance and build on your knowledge of the Thomas system and how it can be applied to make a dramatic impact in your business. Each one focuses on a specific issue or area of use and is presented by one of our experienced trainers.

Workshops take the format of a half-day session.

Past workshops have included:

Identifying ACE performers: Action, Cognition and Emotion

Developing effective people

Effective management - how to manage your team to success.

These sessions will develop your confidence to use Thomas tools in different business situations and are a great opportunity to share your experiences with other Thomas users.

On-going training and development for Thomas trained users

CONSULTANCY SERVICES //

Benchmarking

A benchmark enables a company to be the best of the best.

It tells the directors of a business what makes their best people just that. Identifying characteristics that make these people successful will enable a company to recruit more of them. Benchmarking means you do not have to leave the recruitment of your top performers to chance.

Main benefits include:

Reduction in selection, training and management costs

Achievement of organisational objectives

Encouragement of higher standards

Motivation of the work force

Personal Assessment Centre (PAC)

A PAC provides a completely independent review and assessment of an individual and is especially useful when objectivity is required. A PAC can support employers in assessing candidates, counselling non-performers, appraising key members of staff, identifying training needs and motivating individuals.

Conducted on a one-to-one basis it comprises a two hour series of tests followed by an in-depth interview by one of Thomas’ senior facilitators backed up by a detailed report.

Diagnostic Reviews

These reviews are available in the form of team, management and sales reviews. This is a one day programme where teams can address problems by talking about their profiles, issues affecting the team and any business or training needs. The Diagnostic Review will give team members a common plan of action for the future, a shared language and common understanding.

Diagnostic reviews can be used to:

Increase the performance of a team

Focus and commit a team to their challenges

Present a full diagnosis of strengths and limitations with recommendations for further development

Team Audits

These allow an organisation to identify the ideal team culture, assess the actual team culture and provide a gap analysis in terms of behavioural and role shortfall. Its unique strength is that it gets to the root cause of team problems in hours rather than weeks.

A Team Audit can be used when an organisation, or a team within it, is not performing as well as it should be, if team membership changes, or if company strategy calls for organisational change.

Consult with expertsThomas solutions don’t end at the installation phase. We also offer a number of additional services that help organisations with the recruitment, development and management of their people.

CASE STUDY

Hill McGlynn The challenge

Jason Silk, HR Director, comments, ”We are a sales driven organisation, so having the wrong people on board has serious repercussions on the bottom line. We look for specific characteristics in our sales people and need to identify candidates with these skills quickly.”

The result

“Using Thomas tools means our recruitment process is more thorough and more effective. We have a strong track record in retaining staff - ensuring we have the right people in the first place plays a big part in this. Turnover for the industry stands at about 50 per cent, our turnover is significantly less than that, at around 30 per cent.”

Work with a dependable partner

CONTACT US //

Local and global networkThomas has local consultants based nationwide and a global network of distributors covering over 60 countries.

Call us 01628 475 366 Email us info@thomas.co.uk

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www.thomasinternational.net

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