The Unwired Enterprise by Ben Berry

1

by

Ben Berry Chief Information Officer

[email protected]

Oregon Department of Transportation

May 6, 2010 May 6, 2010

ODOT: The Unwired Enterprise 2

Wrestling with 21st Century Issues

New Economic Reality

Globalization in three dimensions

24 x 7

Continuous Improvement

Prerequisites for Success

Business Environment

• Strategic thinking has become a prerequisite to Mobile and Wireless productivity success.

• We’ve seen the business environment become far “tougher” and far less forgiving of mediocrity.

• Products & services being sold where income is higher• Production moving to where labor costs are lower• Labor moving to where wages are higher

• We operate in a new economic reality, one of rapid change. Change in IT, in networked organizations, in knowledge workers “carrying the business around in their heads, and in globalization.

• Thinking strategically is not a once a year event. Rather, management team must think strategically 24x7.

• Chaos of our 21st Century is continuous. It isn’t waiting patiently for your next planning cycle. If management is not constantly thinking strategic, then the organization is vulnerable!


ODOTODOTIT GovernanceIT GovernanceODOT IT

Governance


Intelligent Transportation Systems

RegionalTOC

TOCSystemReports

Weather, Travel &

Incident Data

Public

Tra

vele

r In

fo

Phone Inquiries

Report Incidents

Other States(WA, ID, CA)

Location (AVL) / Status*

Dispatch*

Networke

d TOC Data

Remote User Access (RAS or VPN)

Historical Archive Data

Cities & Countiesand Other Agencies

As Required

Management &System Control

Re

sea

rchD

ata

ODOT REGIONAL TOC CONCEPT OF OPERATIONS V IEW

Statewide EOCRemote Terminal

Adjacent Regional TOCNetworked Terminal

Page

Notific

atio

n, V

ideo

Stre

am

Media

ODOT HeadquartersTOC Data Archive

And Permit Database

Wire

less

Acce

ssOSP Troopers

Incident Response Vehicles Incident Info

Highway AdvisoryTelephone

RampMeters

Crew assignments, Availability, Contact infoLocation, Status / Dispatch*

Location, Status/ Dispatch*

District HQ Module

Maintenence Rigs

NOAA / WeatherServices

RoadMaintenance

Personnel

Weather Data

When Connected to

ODOT Local Master

HighwayAdvisory

Radio

ODOTSignals

Other AgencySignals

Dynamic Message Signs

ACCIDENT5 MILES AHEAD

RWIS CCTV TrafficMeteringSystem

(Road Loops)

Inci

de

nt

Da

ta a

nd

Me

ssa

ge

s

Oregon State Police(OSP)

}C

om

mo

n In

terfaceCounty 911/ EOC's(TOC Contact for

Local Police and Fire)

Dispatch*

Dispatch / Paging and Safety Check*

<<<Roadside Device Control

Incident, Road-Weather, DeviceControl or Service Request

Location, Status and Road Weather data , Safety Check-in*

RoadsideWarningSystems

HIGH WINDSFLOODS &SIESMIC

Law Enforcement Data(LEDS)

Reports and Traffic Impact Events

Lic

en

se P

late

Ch

eck

Re

qu

est

an

d A

dm

in M

sgs

Location (AVL), Status, Sensor and Road Weather data*

Road-WeatherReports

AutomatedDe-icing

VariableSpeedLimit

SPEEDLIMIT

45

VMSCMS

Roadside Sensor Data > Video > Status > Location >>>

Incident Response CoordinationGIS Mapping

IncidentDetection

Media & PersonnelPaging

ODOT Motor Carriers Division

Current Restrictions, Device Status, Weight Station Status

Tow Rotation Data

WeatherForecast D

ata

Travel Time

*Wireless Connection Network Connection Telephone or NetworkConnection

Reports

Road Status data

Eve

nt P

erm

itR

eque

st


• B1 Information Exchange: We need to quickly and easily engage external partners and customers in real-time information exchange (Gov-to-Gov, Gov-to-Bus and Gov-to-Consumer).

• B2 Agility: We need to respond quickly and easily to changing business requirements and new State and Federal requirements.

• B3 Risk Mitigation: We need to mitigate risks from inefficient & vulnerable business systems.

• B4 IT ROI: We need to maximize the business value of each dollar invested in IT and minimize IT operational expenses.

• B5 Internal Processes: We need to have internal processes that are well designed, efficient, integrated, easily implemented and easily changed.

• B6 IS Service Delivery: We need to preserve or improve current IS service levels through the transition to the consolidation of 11 data centers to one State Data Center and beyond.

Business Needs Assessment


• B7 Web-based Service Delivery: We need to deliver more services electronically and through the Inter-, Intra-, and Extra-net.

• B8 Information Assets: We need fast & easy access to reliable information to support good business decisions. We must manage our information & data as a valuable enterprise asset.

• B9 GIS Integration: Make GIS information easy to reference and integrate in our processes.

• B10 Wireless: We need to support a mobile workforce by providing wireless and interoperable access to voice, video, and data.

• B11 Workforce Collaboration: We need tools that will improve collaboration among our workforce, partners and suppliers.

Business Needs Assessment (con.)


Enterprise Wireless Workshop

Assessment Analysis ConceptualDesign

Interview results were reviewed and analyzed.

• Initiatives were identified, weighed and prioritized

A prioritized list was created.

Initial workshop meeting and data gathering effort.

• Key departmental or functional areas

• Critical thought and decision leaders

Interviews conducted at ODOT.

• Data gathered from key stakeholders within departmental and functional areas.

• IT Strategic Plan• Business Needs & Strategies

An infrastructure gap analysis was prepared.

Written and oral presentation of findings and conceptual designs for the wireless network was delivered.

• Device Options• SSL-VPN Considerations• Middleware • Platforms• Partners


Remote access to maintenance facilities - broadband

Roadside Wireless with HWY Support Vehicles

Mobilize Remedy ARS to BlackBerry Messaging

Wireless forms for truck inspection and inventory

Incremental data capabilities for BCP and DR SE

RV

ICE

SW

irel

ess

Ser

vice

s

G2C G2B G2G

Wireless InitiativesIdentified by Team

Communications in Critical Situations Message Blast to Any Communications Device

Gov-to-Consumer - Gov-to-Business - Gov-to-Gov

Instant Wireless Conference Calling


Microwave Wireless Initiative (OWIN)

Wireless Data Interoperability

Tracking Intelligent Transportation System (ITS) Assets

G2C G2B G2G

Handheld Document Storage Retrieval

Cellular PIN-to-PIN Messaging and Archiving

RFID – Radio Frequency Identification for IT inventory

Gov-to-Consumer - Gov-to-Business - Gov-to-Gov

Wireless InitiativesIdentified by Team

SE

RV

ICE

SW

irel

ess

Ser

vice

s

End to End Netmotion Persistent VPN

In-Motion Mobile Optimized Wireless Server Access


ExternalFactors

Internal

Factors

Opportunities ThreatsW

eakn

ess

es

Str

ength

sW

eakn

ess

es

Str

ength

s

WirelessStrategies

Built on Strength

WirelessStrategies

Built on Defense

SWOT Analysis: Strengths, Weaknesses, Opportunities

& Threats


Mobility Value-Added Innovation

Value-Added Innovation through Wireless Appliance PDAsHealth care graphic

Innovation support graphic

What is value-added innovation?Change that leads to - Increased customer satisfaction - Increased employee productivity - Reduction in staff or general costs of doing business

A wireless mobility device creates value by delivering:

Horizontal Applications Vertical ApplicationsGenerics used across industries - messaging - e-mail - collaboration tools - business applications

Apps with Customized functionality - tailored to specific industries - ERP and CRM systems - customer-information sys - inventory control sys


Improved WirelessServices

Improved WirelessServices

Internal Weaknesses Score

Bell-Shaped Curve“The Law of Things”

0 2 5 8 10

Internal Strengths Score

Competitive ParityMINIMIZE

MAXIMIZE

Weaknesses Strengths


RankingMethodology

• Each wireless initiative was linked to one or multiple business needs.

• ODOT team assigned ratings to each linked initiative based on their

contribution to business needs.

• Some initiatives were linked to multiple business needs.

• Prioritized initiatives were sorted according to cumulative ratings.

High(8-10)

Medium(5-7)

Low(2-4)


7-10Relatively

Difficult

4-6Mid-level Difficulty

2-3Not

Difficult

How Difficult are these Initiatives?

Ratings Infrastructure Gap Priority Rating

Difficulty Rating

Cost Factors

Wireless Initiatives

Roadside Wireless Direct Connectivity / Session Persistence

26 7 Medium

Microwave Wireless Initiative Unknown 26 Unknown Unknown

Remote access wirelessly – small maintenance facilities

Direct Connectivity / Session Persistence

26 7 Medium

Mobilize Remedy to Wireless PDA Middleware Server / Direct Connectivity

14 5 Medium

Tracking of Intelligent Trans. Assets WLAN /WWAN Router Solution

10 7 Medium

Wireless Interoperability / Access to Web WLAN / /WWAN Router Solution

8 7 Medium

Incremental Capabilities for Critical Situations Enterprise Paging 8 5 Low

Message Blast Enterprise Paging 8 5 LowInstant Conference Calling Office Reach / Push-to-

Talk over Cellular (POC)

5 4 Low

Reading emergency information on handheld Device Security 5 4 Low

PIN-to-PIN messaging and Archiving Existing Capability in RIM Blackberry

5 2 Existing Capabilit

yRFID – Radio Frequency Identification Wireless

Wireless Device Access

6 4 Medium


Wireless Four Quadrant Analysis

Very DifficultNot Important(“high risk/low

payoff”)

5

0

IMP

OR

TA

NC

E10

0 10DIFFICULTY

Not DifficultNot Important

(“marginal projects”)

Relative low difficultyHigh importance

(“low hanging fruit”)

Very DifficultHigh importance

(“high risk /high payoff projects”)

5


0

6

30

7 10DIFFICULTY

IMP

OR

TA

NC

E

65

Wireless Four Quadrant Analysis Results

More difficult projects, but

more important and offer a

higher payoff.

Roadside Wireless

Microwave Wireless

Remote AccessWireless (7,26)

Mobile Remedy (5,16)

Tracking of ITS Assets (7,10)

Message Blast

Communication in Critical Situations (5,10) Wireless

InteroperabilityAccess to the Web (7,8)

RFID(4,6)

Instant Conference Calling Document Content Retrieval

PIN-to-PIN (2,5)

0


InspectionApplication

RemedyRemedy Users


Users

Aeroprise or BEA/

MobileAware

Frame or Network

VPN

Private APN

CingularCore

Network

CingularRAN

NetmotionMobileIP VPN

End-to-End VPN


RemedyRemedy Users


Users

Aeroprise or BEA/

MobileAware

Frame or Network

VPN

Private APN

CingularCore

Network

CingularRAN


End-to-End VPN

Truck InspectionApplication

Remedy ARS

Remedy Users


Users

Aeropriseor BEA/

MobileAware

Frame or Network SSL-VPN

Private APN

Commercial Provider

Core Network

Radio Access

Network


RemedyRemedy Users


Users

Aeroprise or BEA/

MobileAware

Frame or Network

VPN

Private APN

CingularCore

Network

CingularRAN


End-to-End VPN


RemedyRemedy Users


Users

Aeroprise or BEA/

MobileAware

Frame or Network

VPN

Private APN

CingularCore

Network

CingularRAN


End-to-End VPN


RemedyRemedy Users


Users

Aeroprise or BEA/

MobileAware

Frame or Network

VPN

Private APN

CingularCore

Network

CingularRAN


End-to-End VPN


RemedyRemedy Users


Users

Aeroprise or BEA/

MobileAware

Frame or Network

VPN

Private APN

CingularCore

Network

CingularRAN


End-to-End VPN


RemedyRemedy Users


Users

Aeroprise or BEA/

MobileAware

Frame or Network

VPN

Private APN

CingularCore

Network

CingularRAN


End-to-End VPN


RemedyRemedy Users


Users

Aeroprise or BEA/

MobileAware

Frame or Network

VPN

Private APN

CingularCore

Network

CingularRAN


End-to-End VPN

Thin and Thick Client Wireless Architecture

(Using SSL-VPN & Application Layer Security)


RemedyRemedy Users


Users

Aeroprise or BEA/

MobileAware

Frame or Network

VPN

Private APN

CingularCore

Network

CingularRAN


End-to-End VPN


ODOT/ Joint Projects

Weigh Stations

Embedded Gobi Chipsets

• Carrier Agnostic

• Improved RF

• Security

Mobile Private Network

• Added Security

• Data Traffic Segregation

• IP Address Management

Coverage & Reliability

• Custom Maps

• Switch Tour

• 3G Coverage at 98% of

• Weigh Stations

Private NetworkConnectivity Solutions

Enterprise user mobile stations

Basic InternetConnectivity solutionsConsumer mobile stations

Internet-based Third-Party Applications and ContentEnterprise Customer Networks

Dedicated IPConnectivity

T1/FR, MPLS

VPN, etc.


TRUE Android OS

• Open platform• Custom apps

Verizon’s Open Device Initiative • Any application, any device• Customize

Coverage & Reliability• More 3G coverage on Oregon’s

interstates and highways• Back-up power at all cell sites


Weight Sensor

Height Sensor


Traffic Signs & Signals

Machine to Machine (M2M)• Industrial grade modems• Packet data • Phase Support

Enterprise Data Technical Support• 24x7 availability• Tier 2 level support• No IVR

Coverage & Reliability• Vendor commitment to 3G Network• 4G LTE 700MHz build-out



What is Public Safety Interoperability?

The GOAL:

Ability to communicate across jurisdictions and agencies


Current State: Independent Agency Wireless Communications

RADIO&

COMMSSUPPORT

Ma

na

ge

me

nt

Pro

ce

ss

an

d w

ork

str

uc

ture

s

Infrastructure

Transportation

RADIO&

COMMSSUPPORT

Ma

na

ge

me

nt

Infrastructure

Forestry

RADIO&

COMMSSUPPORT

Ma

na

ge

me

nt

Infrastructure

Corrections

RADIO&

COMMSSUPPORT

Ma

na

ge

me

nt

Infrastructure

State Police

Bu

dg

et

Bu

dg

et

Bu

dg

et

Bu

dg

et

Pro

ce

ss

an

d w

ork

str

uc

ture

s

Pro

ce

ss

an

d w

ork

str

uc

ture

s

Pro

ce

ss

an

d w

ork

str

uc

ture

s

Oregon Wireless Interoperability Network (OWIN) Planning


Future Change State: Full Infrastructure and Wireless Consolidation

RADIOCOMMSACCESS

Bu

dg

et

RADIOCOMMSACCESS

RADIOCOMMSACCESS

Ma

na

ge

me

nt

RADIOCOMMSACCESS

Ma

na

ge

me

nt

OREGON WIRELESS CENTER for INTEROPERABILITY INFRASTRUCTURE SERVICES

Management and Budget

Ma

na

ge

me

nt

Bu

dg

et

Ma

na

ge

me

nt

Bu

dg

et

Bu

dg

et

Pro

cess

an

d w

ork

str

uct

ure

s

Pro

cess

an

d w

ork

str

uct

ure

s

Pro

cess

an

d w

ork

str

uct

ure

s

Pro

cess

an

d w

ork

str

uct

ure

s

Transportation Forestry Corrections State Police

PSTNPSTN

EdgeRouter

Internet Internet

Voice VideoAudio

Packet switching

Node

Gateway

Access Core ServicesBackhaul

MSC

GSM / EDGEGSM / EDGE

UMTS/ HSPA

WiFi

BSC/RNC

DSLAMDSLAM

Data Center

Process and Work Structures

Oregon Wireless Interoperability Network (OWIN) Planning


24

Oregon Wireless Communications Sites

Today

Tomorrow


25

OWIN Conceptual Design


Regional Office

District Office

Telecommuters& Contractors

WWANSite-to-SiteSSL-VPN

Goal: Unwired Enterprise Access Solutions

Agency Headquarters

Authorized partners and customers

End point terminals controlled and managed via Commercial Wireless

Vendors

SSL-VPN

Employees using Agency managed and controlled laptops

BlackBerry Messaging

WLANSSL-VPN


19th Centur

y

1946 1980 1990 1995 1998 1999 2000 2008 2012

• Mobile Computing

• Affordable Performance

Mobility Computing Adoption

• Worldwide Mobility

Y2K & Upgrade Investment

Critical Events Widespread Mobile Internet

Wireless Networks

(LAN / WAN & Radio Microwave Interoperability)

Low cost data

networkingIncreased Consumer Wireless adoption

Commercial Wireless networks

Low Data Rate wireless service for

pagers & analog cellular

• First Commercial Radio Data Svc.

Marconi’sRadio

Public Mobile Phone

• Smaller devices less power Digital Cellular

technology evolves

• Bandwidth expands

• Radio Voice Service – 7 miles

• Electronic Records

• Text Services

• Low Bandwidth


Wireless Strategy for Operational Service Delivery yields…..

• Improved Time-to-Market• Reduced Cycle Time• Elimination of Bottlenecks• Enhanced Efficiency• Expansion of Services

The Unwired Enterprise Realized Goals


InnoTech 2010 Business and Technology Innovation Conference

ODOT: The Unwired Enterprise

This presentation was supported by Susan “Shidian Kuang”, a graduate of Willamette University MBA Program.

For more information contact Ben Berry at [Mailto:[email protected] ]


Roadside Wireless Initiative

Secure Extension ofODOT Network

Private Wireless Network

Internet/Frame Relay

2.5G/3G WWAN

RadioAccessNetwork

ODOT LAN

End to End Netmotion persistent VPN

NetmotionServer

inMotion Mobile Optimized Wireless Server

ODOT servers

Roadside Mobile Computing and

Remote Facilities