Business Enabler Internal Service Provider The Rise of the Balance of ICT power continues to shift We’ll buy it... ...you look after it. Do you consider the IT function in your organization as: The CIO as Chief Services Officer Resources: The Business IT Professional Expect to pay more (salary) for business IT professionals than traditional technical professionals Almost half of CIOs agreed that the term ‘IT department’ is becoming out of date. Culture: The IT Function Reinvented Visit www.us.logicalis.com to learn more Sponsored by Logicalis Have line of business managers gained more power in the last 12-24 months? Do you think line of business managers will gain more power in terms of ICT decisions over the next 3-5 years? When line of business managers procure IT services directly (such as cloud), who is mainly responsible for managing the service and providing technical support? When recruiting IT staff, what skills are most important? Infrastructure: The Services-Defined Enterprise The rise of SDx Almost half want the majority (50% or more) of their IT services to be provided or managed by external service providers, including cloud (IaaS/PaaS & SaaS). CIOs think that SDx will impact IT and service delivery in the next 36 months; over half of those stating it will be in the next 24 months. Business Enablement Centre Business Systems Support Digital Services Global Business Services Of the alternative names suggested, the majority referenced ‘business’ and ‘services’, while few referred to IT and technology: Infrastructure Management Information Services Information Systems & Services Department Internal Service Provider Integrated Technology Services Team Service Delivery Provider Technology Services A strategy and services focus? The specific business and technology areas on which CIOs would like to spend more time, reflects a clear focus on ‘business enablement’ and ‘services’. The top three areas are: of CIOs spend their time on day-to-day technology management. of CIOs who dedicated 80% of their time or more on these low value activities. of CIOs have a desire to spend 50% or more time on strategic initiatives. 12 months ago Today

The Rise of the Internal Service Provider

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Page 1: The Rise of the Internal Service Provider

Business Enabler

Internal Service ProviderThe Rise of the

Balance of ICT power continues to shift

We’ll buy it...

...you look after it.

Do you consider the IT function in your organization as:

The CIO as Chief Services Officer

Resources: The Business IT Professional

Expect to pay more (salary) for business IT professionals than traditional technical professionals

Almost half of CIOs agreed that the term ‘IT department’ is becoming out of date.

Culture: The IT Function Reinvented

Visit www.us.logicalis.com to learn more

Sponsored by Logicalis

Have line of business managers gained more power

in the last 12-24 months?

Do you think line of business managers will

gain more power in terms of ICT decisions

over the next 3-5 years?

When line of business managers procure IT services directly (such as cloud), who is mainly responsible for managing the service and providing technical support?

When recruiting IT staff, what skills are most important?

Infrastructure: The Services-Defined Enterprise

The rise of SDx

Almost half want the majority (50% or more) of their IT services to be provided or managed by external service providers, including cloud (IaaS/PaaS & SaaS).

CIOs think that SDx will impact IT and service delivery in the next 36

months; over half of those stating it will be in the next 24 months.

Business Enablement

Centre

Business SystemsSupport

DigitalServices

GlobalBusinessServices

Of the alternative names suggested, the majority referenced ‘business’ and ‘services’, while few referred to IT and technology:

InfrastructureManagement

InformationServices

InformationSystems &Services

Department

InternalServiceProvider

IntegratedTechnologyServices

Team

ServiceDeliveryProvider

TechnologyServices

A strategy and services focus?

The specific business and technology areas on which CIOs would like to spend more time, reflects a clear focus on ‘business enablement’ and ‘services’. The top three areas are:

of CIOs spend their time on day-to-day technology

management.

of CIOs who dedicated 80% of their time or more on these

low value activities.

of CIOs have a desire to spend 50% or more time

on strategic initiatives.

12 months agoToday