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Martin Charlier from Fjord presented at the Digital Services World Congress on the real human experience of the Internet of Things.
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The real human experience of the internet of thingsMartin Charlier@marcharlier@fjord
Services can become more ‘human’.
How design fits into this.
What I’m going to talk about
The Economist, 2002
Music
Retail
News & Publishing
Photography, Film & Television
Communication
Travel & Transportation
Banking
Health & Wellness
Digital is changing industries
Many people
⇵One computer
One person
⇵One computer
One person
⇵Many computers
2013
Computing is becoming shapeless
Embedded in things and environment.
Embedded in things and environment.Understand speech, gestures, context.
Embedded in things and environment.Understand speech, gestures, context.Make decisions and take action.
2013
Computing is becoming shapeless.It starts to become more human.
Tom Igoe, Dan O’SullivanPhysical Computing
“How the computer sees us.”
How it will see us?
Services can become more human too.
But we need to be careful.
How about gesture-controlled online banking on your TV?
Designer #2
*facepalm*
Designer #1
What’s the future going to be like?
Designer #1
“I’d rather eat you”
Thanks! @rivalee
Unexpected item in the bagging area.
Telegraph.co.uk, 2010
Sony TV advert patent
Microsoft XBOX One
Victor Johansson: The Escape Jacket
Steffen Fiedler: Instruments of Politeness
Adam Harvey: Camouflage from Computer Visionwww.cvdazzle.com
Design needs to make services human.
DESIGN TO DISAPPEAR
Interaction
Time
REMOVE THE INTERFACE
1. A driver approaches her car.2. Takes her smartphone out of her
purse.3. Turns her phone on.4. Slides to unlock her phone.5. Enters her passcode into her phone.6. Swipes through a sea of icons,
trying to find the app.7. Taps the desired app icon.8. Waits for the app to load.9. Looks at the app, and tries figure
out (or remember) how it works.10.Makes a best guess about which
menu item to hit to unlock doors and taps that item.
11.Taps a button to unlock the doors.12.The car doors unlock.13.She opens her car door.
Golden Krishna: nointerface.tumblr.com
Golden Krishna: nointerface.tumblr.com
1. A driver approaches her car.Takes her smartphone out of her purse.Turns her phone on.Slides to unlock her phone.Enters her passcode into her phone.Swipes through a sea of icons, trying to find the app.Taps the desired app icon.Waits for the app to load.Looks at the app, and tries figure out (or remember) how it works.Makes a best guess about which menu item to hit to unlock doors and taps that item.Taps a button to unlock the doors.
2. The car doors unlock.3. She opens her car door.
NEEDS
“Objects +”
Umbrella +
Body scale +
Signage +
Pill bottle +
CREATEOPEN SERVICES
VOY ‘Ugle’www.voyoslo.com
OnTrees www.ontrees.com
UNDERSTAND HUMANS
Nikos A. Salingaros
Human scale
Gary Hustwit ‘Urbanized’
Human scale
Masahiro Mori
The uncanny valley
cute creepy
User experience
Sensing technology
Sweet spot
UNDERSTAND HUMANS
CREATE OPEN SERVICES
DESIGN AROUND NEEDS
REMOVE THE INTERFACE
DESIGN TO DISAPPEAR
Every product is a service waiting to happen.(Malin Mäki)
And vice versa.
![[Slides] Customer Experience in the Internet of Things by Altimeter Group](https://img.dokumen.tips/doc/110x75/55a52dbf1a28ab4e1e8b461b/slides-customer-experience-in-the-internet-of-things-by-altimeter-group.jpg)
