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The New Enterprise Social (UK)

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Page 1: The New Enterprise Social (UK)

Raona UK

Page 2: The New Enterprise Social (UK)

GO TO SOCIAL

Welcome to the

Responsive Enterprise

Pablo Peris – Director

[email protected]

Page 3: The New Enterprise Social (UK)

CEO

EN

TER

PR

ISE S

OC

IAL

The Enterprise Social

from different point of views

CEO

Marketing

Community

Manager

Sales

HR

Project

Manager

Page 4: The New Enterprise Social (UK)

INFORMATION

BUSINESS

VALUE

GOVERNANCESOCIAL

NOWDELIVERY

SECURITY

The digital forces in

the Enterprise

Page 5: The New Enterprise Social (UK)

VALOR DE NEGOCIOBUSINESS

VALUEBUSINESS

VALUE

GOVERNANCESOCIAL

NOWDELIVERY

SECURITY

INFORMATION

Page 6: The New Enterprise Social (UK)

CEOI want a united and aligned

company

A company without silos in our

departments

A more agile company that reacts

quickly and in a responsive way

I want to know at first-hand what is

going on in my company

I want to be closer to my employees

Page 7: The New Enterprise Social (UK)

Sales & MKT

EN

TER

PR

ISE S

OC

IAL

MKT & SalesI want to get better results from my

campaigns.

I want to be closer to my workforce

I need information from the sales points

in real time

I would like to involve my supplier in the

creative process

I want to be aware of the quality content

that is generated within my company

Page 8: The New Enterprise Social (UK)

Project Manager

I would like to resolve my questions quicker

I would like to collaborate more efficiently with

my team, regardless of time or location

I want everyone to be aware of the deadlines

and the projects status

Page 9: The New Enterprise Social (UK)

Community Manager

Our company’s knowledge base is a

great asset and I would like to share it

in our social networks, such as Twitter,

LinkedIn, Facebook etc.

I want to work closer with the

Information Champions of my

company.

I want to send relevant information to

my colleagues based on their roles and

their main concerns.

Page 10: The New Enterprise Social (UK)

BUSINESS

VALUE

GOVERNANCESOCIAL

NOWDELIVERY

SECURITY

INFORMATION

Page 11: The New Enterprise Social (UK)

Governance Plan

Left

sideClassified

Archived

Formal

One - Many

Social

Right side

Tags

Conversations

Real Time

Feedback

Many - Many

Page 12: The New Enterprise Social (UK)

Right side

ORDERHow is my information going to grow?

Where should I store my documents?

How should I classify my documents?

What process should I start? When?

Who has access?

Is this searchable?

Elements

Workflows

Task

Classifications

Metadata

Procedures

Transactions

Databases

Approved versions

Deliverables

Digital Signature

Compliance

GOVERNANCE

PLAN

Good Practices, Procedures, Hierarchies for Information

Page 13: The New Enterprise Social (UK)

Elements

Conversations

Tags

Feedback

Opinions

Likes

Share

Trends

Real Time Activity

Timelines

Notes

Chats

Engagement

Right side

SOCIALWhat are we talking about?

Who is participating?

What is interesting to me?

Are there new initiatives?

Is there any value in the content generated?

Is this helping my business?

Define and prioritise the use case that really adds value to our businessSOCIAL

PLAYBOOK

Page 14: The New Enterprise Social (UK)

+ PERFORMANCE TEST

WORKING ON A CONTRACT…

Page 15: The New Enterprise Social (UK)

COMING SOON WITH OFFICE…

Page 16: The New Enterprise Social (UK)

NOW

BUSINESS

VALUE

GOVERNANCESOCIAL

NOWDELIVERY

SECURITY

INFORMATION

Page 17: The New Enterprise Social (UK)

I WANT RELEVANT INFORMATION DELIVERED

TO ME EXACTLY WHEN I NEED IT

PUSH

NOTIFICATIONS

Page 18: The New Enterprise Social (UK)

CONTENT

CURATIONBUT TOO MUCH INFORMATION IS ALSO A PROBLEM

Page 19: The New Enterprise Social (UK)

CONTENT

CURATION

WE NEED TO DEFINE RULES TO DISTRIBUTE CONTENT

Page 20: The New Enterprise Social (UK)

RELEVANT

INFORMATION

THE RESPONSIBLE FOR EACH COMMUNITY LOOKS AFTER THE INFORMATION THAT IS

DELIVERED TO ME.

Page 21: The New Enterprise Social (UK)

MY TILESI DECIDE WHAT APPEARS IN MY HOME PAGE

Page 22: The New Enterprise Social (UK)

INTEGRATED WITH

WORKFLOWS

WE INTERACT WITH THE INFORMATION IN THE SAME WAY THAT WE CONSUME IT

Page 23: The New Enterprise Social (UK)

ANYTIME,

ANYWHERE

THERE IS A THINNER LINE BETWEEN WORK TIME AND OUT OF OFFICE TIME

Page 24: The New Enterprise Social (UK)

DELIVERY

BUSINESS

VALUE

GOVERNANCESOCIAL

NOWDELIVERY

SECURITY

INFORMATION

Page 25: The New Enterprise Social (UK)

What is User eXperience

INTERACTION

Mechanism that provides to the

users exactly what they need

when they need it

USABILITY

Comprehend the application.

You know where the information

should be. You embrace the

paradigm behind it.

VISUAL DESIGN

PERSONALISATION

The ability to convert

the application into

MY APPLICATION

Present the information in a way

that it is quickly understood and

appealing at the same time

Page 26: The New Enterprise Social (UK)

WEBPART

SYNDROMECONTENT IS KING, NO SPACE

Page 27: The New Enterprise Social (UK)

TIMELINEDYNAMIC INFORMATION, ALWAYS UP TO DATE

Webparts Timeline

Page 28: The New Enterprise Social (UK)

INFORMATION

NOW

Jan Hernandez

My Links Polls

Lastest Docs

Page 29: The New Enterprise Social (UK)

MULTI DEVICE

Page 30: The New Enterprise Social (UK)

TIMELINEFILTERED INFORMATION

THE

INFORMATION

STILL NEEDS TO BE

RELEVANT TO YOU

Page 31: The New Enterprise Social (UK)

TRENDS

Page 32: The New Enterprise Social (UK)

SO

CIA

L

BUSINESS

VALUE

GOVERNANCESOCIAL

NOWDELIVERY

SECURITY

INFORMATION

Page 33: The New Enterprise Social (UK)

BASED ON

COMMUNITIESPEOPLE ORGANISED AROUND

SHARED INTERESTS OR GOALS

Page 34: The New Enterprise Social (UK)

SOCIALISE YOUR

PROCESSESALSO MAKE SOCIAL YOUR CORPORATE APPS AND PROCESSES

Page 35: The New Enterprise Social (UK)

INTEGRATED WITH

SOCIAL NETWORKSINTEGRATE YOUR CONTENT WITH TWITTER

OR ANY OTHER EXISTING SOCIAL NETWORK

PROTECTED ACCOUNTS PUBLIC ACCOUNTS

Page 36: The New Enterprise Social (UK)

SECURITY

BUSINESS

VALUE

GOVERNANCESOCIAL

NOWDELIVERY

SECURITY

INFORMATION

Page 37: The New Enterprise Social (UK)

INFORMATION

SECURITY

A chain is only as strong as its weakest link- is your information secure?

My systems are secured

but my employees use

their own devices.

I don't want my data to

be in the cloud but I

know that many

employees are using

cloud services

I have VPN, access control,

strong policies but one of

my collaboration sites is

not using https

Page 38: The New Enterprise Social (UK)

INFORMATION

BUSINESS

VALUE

GOVERNANCESOCIAL

NOWDELIVERY

SECURITY

The digital forces in

the Enterprise

Page 39: The New Enterprise Social (UK)

Corporate W8 Appdeveloped by

2014, European finalistBest Mobile Solution for SharePoint

Page 40: The New Enterprise Social (UK)

THANK YOU!

[email protected]