The New Energy Consumer:Strategic plays to address the energy retail marketplace

Tectonic market shifts and asymmetric competition are creating a new energy retail ecosystem.

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Home monitoring companies

Online providers

Start-ups and disruptive business models

Telecommunicationsproviders

Digital retailers

Energy providers

Consumer electronicscompanies

Specialized energyservices companies

(Home) energymanagementopportunity

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Accenture’s New Energy Consumer and cross-industry research point to four trends crucial to containing costs and improving profitability.

Copyright © 2016 Accenture All rights reserved.

Instant. Fun, easy and simple

Relevant. Connected personalization

Sharing. Collaborative energy

Meaningful. Expressions of personality and beliefs

Digital expectation, seamless digital experience, and a ‘one and done’ mentality

Insight-driven experiences, products and services

Internet of Things and distributed energy resources convergence, home of the future, and sustainability

Sharing economy, asset-light living, and collaborative innovation

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A spectrum of opportunities to deliver on consumer needs and align with market forces

Utilities are responding by using digital to transform their existing business models.

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Commodity-centric Supplier

“Lean and automated” low-cost energy provider

Energy Marketplace Enabler

Facilitator of relationships and transactions in the energy system

Connected Lifestyle Provider

Partner of choice for the collaborative and connected home

Energy Ecosystem Disruptor

Automated energy markets

Common alignment? A digital backbone Platform architecture, process automation, liquid workforce, asset-light systems

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No-regret investments to enable future growth

Shifting customer engagement levels and the next evolution of digital transformation demand an agile, risk-tolerant and data-driven environment.

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Transform the digital customer experience and flex the businessFrom operational excellence to digital technology to the workforce of the future

Re-shape and innovate the (decentralized) retail businessFrom market observation and pilots to full-force market entry

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