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INVISIBLE WORK ACCESSIBILITY whatH o w B l i n d E m p l o y e e s M a n a g e Accessibility in Mixed-Ability Workplaces what
Theof
Stacy Branham @branhammertime
Shaun Kane @shaunkane
MOTIVATION
Parsa’s deskhis computer,
with NVDA
his earbuds
his keyboard
how do people who are blind manage accessibility in (social) workplace settings?
stigma and AT adoption (Shinohara & Wobbrock; 2011)
collaboration on navigation tasks (Williams, Galbraith, Kane, Hurst; 2014)
collaborative access in the home (Branham & Kane; 2015)
prior worksome are beginning to explore social context
STUDY
participantswe explored workplace accessibility with five blind participants and some of their sighted colleagues
25
Mol
lyre
sear
ch
assi
stan
t
29M
ary
atto
rney
39
Dary
llcu
stom
er
serv
ice
rep.
54
Cath
erin
epr
ogra
m
anal
yst
Wal
lace
exec
utiv
e di
rect
or
48
interviews & observationsresearch was carried out in three phases: an initial interview, workplace walkthrough, & final interview
interview office walkthrough + follow-up survey
interview
data & analysis
30+ hours audio
we conducted a qualitative thematic analysis on interview audio, photos, surveys, field notes, etc.
9 themes, 34 sub-themes183 pictures
10 surveys
FINDINGS
inaccess has social
implications
sociality has access implications
access work was “invisible” to colleagues(Suchman; 1995)
inaccess has social
implications
sociality has access implications
access work was “invisible” to colleagues
Wallaceexecutive director
48Maryattorney 29
inaccess in the workplaceinaccessibility had negative social implications
“Your perception from the outside is [my colleague] returns your calls, and I don’t.”
inaccess has social
implications
access work was “invisible” to colleagues
sociality has access implications
sociality had negative accessibility implications what
39 Daryllcustomer service rep.
access as a social matter
25Mollyresearch assistant
“What I hate is o t h e r p e o p l e moving your crap all over the place.”
“It’s interruptive t o k e e p t h e VoiceOver on… so, I’ll turn it off.”
access work was “invisible” to colleagues
inaccess has social
implications
sociality has access implications
X
25%
invisible work sighted colleagues were largely unaware of accessibility challenges present in the office
47%
?
invisible work sighted colleagues were largely unaware of accessibility challenges present in the office
9%
invisible work sighted colleagues were largely unaware of accessibility challenges present in the office
Maryattorney 29
“I am surprised at how much [ m y s i g h t e d colleague] didn’t realize.”
invisible work blind workers felt the need to communicate challenges to educate sighted coworkers
25Mollyresearch assistant
“If it takes me longer… it is not because I am incompetent or… lazy.… I have had to learn, tha t communicate , communicate.”
Wallaceexecutive director
48
“Social networking offers one kind of answer to [sharing tips and tricks with other blind people].”
seeking supportsometimes the best solution to an accessibility problem was asking someone else for help
Maryattorney
29
“I don’t want to be too difficult and seem like I’m complaining… and it’s not really important to work….”
inaccess has social
implications
sociality has access implications
access work was “invisible” to colleagues
TAKEAWAYS
accessible technology does not imply accessibility what1we need to probe sociotechnical environments and test devices in the wild
design provocation
2design provocation
problems that matter less may actually matter more what
we need to design for access to “non-essential” activities in the workplace
3design provocation
cross-ability collaboration is a form ofcross-cultural communication whatwe need to design more unifying, transparent experiences and tools that encourage dialogue between blind and sighted colleagues
thanks
Shaun Kane University of Colorado Boulder [email protected]@shaunkane superhuman.cs.colorado.edu
Stacy Branham University of Maryland Baltimore County
[email protected] @branhammertime stacybranham.com
NSF (IIS-1353312)
tinyurl.com/assets2015slides
