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The future of work – CIO implications
Andy Wood Head of Communications & Collaboration
[email protected] 07778335635
Overview
•Mega trends• Future of work• CIO agenda • IT consumerisation• CIO implications• Conclusion
Mega trend - Globalisation
• Drivers1. Improvement of international
trade2. Technological progress3. Increasing influence of multi
national companies4. Power of WTO, IMF, WB5. Greater mobility of human
resources across countries6. Greater outsourcing of business
processes to other countries7. Civil Society8. Volatility & uncertainty9. Low cost competition10. Internet – connected economy
Mega trend - Economic GDP % change on prior year 2009
Mega trend - EconomicGDP % change on prior year 2010
Mega trend - Economic GDP % change on prior year 2011
BRIC economies
• In US dollar terms, China could overtake Germany in the next four years, Japan by 2015 and the US by 2039.
• India’s economy could be larger than all but the US and China in 30 years.
• Russia would overtake Germany, France, Italy and the UK.
• Of the current G6 (US, Japan, Germany, France, Italy, UK) only the US and Japan may be among the six largest economies in US dollar terms in 2050.
Mega trend – UK demographics
• Ageing population• Median age
• 1984 = 35 years• 2009 = 39 years• 2034 = 42 years * projection
• Longer life expectancy• Men @65
• + 17.6 years / 12.9 years healthy
• Women @65• + 20.2 years / 14.9 years healthy
• Lower fertility• Fewer births, marriages & deaths• Extended retirement ages• Large pool of skills & experience• Electronically mediated life styles and
relationships• Blurring of work and home – rising job mobility• 1 in 20 people in the UK work in IT and
Telecoms• Generation Y – Millennial’s• Future strain on the NHS
Mega trend – Universal connectivity
• Data deluge / broadband explosion• Rising transparency• Declining privacy• Business analytics• Reputation economy• Networked risks & failure• Information security• Location based services & habit trails• Smart communities & connected cities• 2 billion on line, 5 billion devices – 500m on
Facebook 25%• 200m access Facebook via a smart phone• World is running out of IP addresses – IP V6
• 14 IP addresses per person16m users in 1995 to 2 billion in 2010 and 5bn devices connected ! (Cisco report August “the evolving internet report”)
Mega trend – IT consumerisation
• Innovation, faster and more disruptive• Mobile the primary device for web surfing• IPhone Surpasses Blackberry In World Wide Market Share• Average of 50 IPhone apps per user• 400,000 IPhone apps available on iTunes• 3 bn hours per week playing games• 25m users on SKYPE• Users on Facebook 500m, Twitter 110m, LinkedIn 70m • 60 bn instant messages sent a day (40% business)• 90% of all Internet traffic will be video by 2013• You Tube 2bn viewers per day, 24hrs of video is up loaded per
minute• Half the user base is under 20 years old/ 1000 years to watch it all
• 2015 125million will not have electricity but will have a mobile phone
• On planet earth 4 babies born every second / 40 mobiles sold per second
• Mobile internet ramping faster than desktop internet didConsumer market surpassed the size of the Enterprise market in 2004
Direction of travel ?
The future of work
• “Throw away your brief case you are not going to the office.”• “You can kiss your benefits good bye too.” • “Your new boss won’t look much like your old one.”• “There is no longer a ladder and you may never get to retire, but there is a world of opportunity if you figure out a new path.”
Time – Magazine - May 2009
People strategy – the journey
The Model
The Structure
AS IS TO BE
VISION
AS IS TO BE
VISION
Vision of work 2020
Information economy• Value created by processing data• Access to information• Static business models• Individuals and processes• Specific points of value creation• Command and control• Innovation or operation excellence
Networked economy• Value created by providing
relevance• Access to expertise• Dynamic business model innovation• Communities & relationships• Democratization of value creation• Collaboration and team work• Innovation and operation excellence
Work 2008• Defined Processes• Corporate Control• Office based• Planned – structured• Device centric• Org defines technology• Internal workers• Context free
Work 2015• Autonomy• Flexibility• Anywhere• Real time – adhocracy• Network – Cloud centric• BYOT• Communities• Contextual
Information worker of the future - 2020
• Mobile, distributed , globally available• Gender diversity• Powerful on line presence• Physical & avatar• Personal brand / agent• Flexible contracts• Project / program focussed• Outcome incentivised• Star rated – crowd recommended• Collaborative• Contextual awareness• With on line passport• BYOT - BYOC• Time independent• Location independent• Network independent• Device independent• Crowd integrated & participative • On line communities
HR as a Service
Established in 2001US basedCloud platform8 million users
Service Portfolio:-• 360 reviews• Performance
management• Recruitment management• Goal management• Learning & development• Workforce analytics
Are we ready for this – total transparency ?http://
www.successfactors.com
CIO agenda 2011 – Re imagine IT
• Coming out of recession in to recovery• Flat budgets – drive innovation• Focus on and enable growth• Digitise the organisation• Recast aspects of ops to the cloud• Address value from the outside• Address value from people inside• Benefits realisation• Raise the strategic relevance of IT• Cloud / Virtualisation No.1 & 2•Mobile technologies No.3
IT will not be the same as 2008
New IT consumption models, apps & devices
• Apps store• Cloud delivered or hybrid model• Ad funded?• As a service:-
• Infrastructure• Virtual Desktop • Security• Communications• Collaboration• Telepresence• Contact• Composite apps
• Integration API’s• Any device / any network• Pay per use / per seat• Self service / user rated• Community/ vertically enabled• Enterprise Social Software – Desktop of the future?• Social CRM• Collaboration tablets:- Avaya Flare, Cisco CIUS, Rim Playbook, IPAD2
Part of the Enterprise Architecture?
What information employees are sharing ?
• Financial information• R & D• Contracts• M & A information• Strategic plans• Sales forecast information• Customer information• Employee information• Supplier information• Intellectual property
You can limit what users can send via email / IM and transfer via USB
Consumerisation - policy is key
• Social networking policy• Company information usage policy• Supported devices?• Approved content categories• Approved application categories• Forbidden applications• Service request process - BYOT• Service support process - BYOT• What company data is allowed on
personal devices?• Employee:- movers / leavers – data
removal policy• Back up processes / traceability• Security / identity & access
management• Remote management
Thinking needs to change from inside out to outside in!
Architectural approach required
Opportunities & risks
• Business value discovery?• Benefit - Cost – Risk = Value• Innovation v standardisation• Increase appetite for risk• Blend professional v personal• Providing users with choice?• Economics?• Funding model?• Difference maker for talent acquisition!
Is this your future customer, supplier or employee?
Conclusion – The CIO Challenge!
• The future of work in 2020 will be about:-• Productivity, Innovation & Value Creation
• Compete v BRIC economies
• Empowered organisations will be :-• Smart, Hyper-Connected, Federated
• People, Homes, Cities , Planet
• Personalised• Mobile, Social, Visual, Augmented, Contextual, Virtual &
Secure
• Collaborative• Search, Links, Authoring, Tagging, Embedding, Subscription
• Adaptive• Flatter Structures, Career Grids, Transparency, Affiliate
labour
• Open• Viral, Crowds, Communities, 1: Many, Many : Many
Thank you
Questions & Answers