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© Arrk Group 2015
www.arrkgroup.com
The Digital Imperative and Digital Transformation
Ian Southward
© Arrk Group 2015
www.arrkgroup.com
Founded in 1998 and run on a collaborative, win-win ethic
Core competence is engineering digital products and platforms using high performing software engineering practices delivered through dedicated distributed teams
We provide dedicated teams to clients as an integrated part of their own organisation
We innovate through our SpArrk Community Programme to drive thought leadership
Who are We?
150 people, 20 in UK, 130 in Mumbai
We believe in small teams delivering quickly
We use User Centred Design and Agile practices to deliver quickly and drive up quality, communication and transparency
We build “digital self-service” systems to reduce cost, maximise productivity and user satisfaction
We focus on financial, Government , the not for profit and education sectors
We build applications that are digital by default and deployable in the cloud
© Arrk Group 2015
www.arrkgroup.com
Digital technology offers many advantages Technology the biggest thing in business Many organisations struggle to implement change
programmes Organisations that can’t integrate digital technology will limit
their impact Takes Leadership and Capabilities in Digital Technology
The Digital Imperative
9 - 26% more profitable than their industry sector
Generate 9% more revenue than their competition
9% more efficient than their competition
Source: Cap Gemini
© Arrk Group 2015
www.arrkgroup.com
Parking Service Housing Benefits Housing Rents Housing Advice Pest Control Licensing Managing a Council Home Building Control Roads, Streets & Traffic Management Food safety Update Housing Application Community Safety and Anti-social
behavior Libraries Births, Deaths, marriages and
NCS/SCS Housing Repairs
Council Tax Rubbish and Recycling Electoral Services Childcare Services Planning Services Trees Leaseholder Services Commercial Waste Streets and Footpaths Noise Control Health and Safety Sports and Leisure Parks and Open Spaces Payments Adult Social Care
Local Government : Services offered
© Arrk Group 2015
www.arrkgroup.com
Reduce Costs, Increase Efficiency Optimised user experience and channel shift Improve collaboration across employees Put data at the heart of user experience Transparency and e-Democracy Drive innovation and new ways of working
Digital Imperative in Local Government
Face-To Face
Phone Web02468
10 8.62
2.830.15
Expense per TransactionInteraction Type
₤
© Arrk Group 2015
www.arrkgroup.com
25 on-line questions to measure digital maturity Measurements across 5 dimensions
Leadership Execution Organisation Customer Experience Digital Platform
Five levels of Categoristation Digital Dinosaur Digital Tortoise Digital Panda Digital Tiger Digital Eagle
Digital Maturity Assessment
© Arrk Group 2015
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Digital Leadership
• Technology and business together
• End to end Single platform
• Holistic access to services
Technology Vision
Execution
Governance
•Top Down and Bottom Up•Outcome Based•Future Focused•Transformative
•Business and IT•Engagement•Rapid Execution•Digital Skills•Innovate with Partners•Phased and iterative
•Support Pioneering Initiatives•Goals and Measurement•Cultural shift•Sustain investment
© Arrk Group 2015
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There is a vision and strategy that clearly defines the importance of the digitisation
Yes
Partly
No
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
39%
42%
19%
Sample: 363
© Arrk Group 2015
www.arrkgroup.com
Is there organisational level governance for supporting digital transformation?
Entirely
Business Unit Level Only
Not At All
0% 10% 20% 30% 40% 50% 60%
25%
53%
21%
Sample: 229
© Arrk Group 2015
www.arrkgroup.com
Rapid, iterative execution is vital Time to market as short as possible
Design services around the user Monitor usage and evolve Deliver front end functionality frequently Invest in digital skills Make progress as transparent as possible Use technology platforms to engage and scale Strong governance to sustain investment and evolve
services
Execution & Delivery
© Arrk Group 2015
www.arrkgroup.com
How do you rate your organisation's ability to identify and execute on its digital capabilities?
Groundbreaking initiatives continually being delivered
Focused and regular activities to enhance your digital capabilities
Using ideas / initiatives from competitors, regular updates
Ad-hoc updates, no strategic plan
Irregular / sporadic / as needed, slow to deliver
0% 5% 10% 15% 20% 25% 30% 35%
14%
19%
26%
30%
12%
Sample: 146
© Arrk Group 2015
www.arrkgroup.com
Innovation and an entrepreneurial spirit Connected, Collaborative and Transparent The most important thing in business is technology Digital Leadership Roles to drive change
Chief Digital Officer Think like digital entrepreneurs Empower, Innovate and Unleash
Organisation (& Culture)
StandardiseVersus
EmpowerControl
VersusInnovate
OrchestrateVersus
Unleash
© Arrk Group 2015
www.arrkgroup.com
We have 3 “self-forming” communities around themes that emphasise our core capabilities and key trends in our industry
The teams meet every two weeks to discuss and agree topics for research We publish blogs and white papers, produce videos and produce concepts, working
prototypes The SpArrk Communities have developed a range of collateral and experience with IOT, Open Source Digital Architecture, DevOps, Automated Testing of Multiple
Browsers, ScrumBan, Agile Maturity, Digital Maturity, Agile Forecasting… http://www.arrkgroup.com/thought-leadership/
Innovative Culture
Digital Platform and Architecture
High Performance Software Engineering
Leading Edge Technologies
© Arrk Group 2015
www.arrkgroup.com
All users Internal & external audiences
Design from external perspective Put user and user data at heart of
experience Mobile first Increase loyalty and create positive brand
perceptions
Customer Experience
© Arrk Group 2015
www.arrkgroup.com
Multi-tiered, loosely coupled platform Holistic front end to access services Digital by default Ability to interface with all legacy
and 3rd party applications Leverage scalability using cloud Leverage open source technology Use NoSQL (or Big Data) to drive
insight
Digital Platform
© Arrk Group 2015
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Ongoing Process
Vision
Focus
Mobilise
Sustain
• Build Awareness• Create Vision• Align Organisation
• Roadmap• Governance• Fund transformation
• Engage• Cultural change• Deliver rapidly
• Develop skills• Develop capability• Monitor and Evolve
© Arrk Group 2015
www.arrkgroup.com
Is there acceptance that the organisation will change with progressive digitisation?
Yes, we fully accept the changes and have adopted a truly entrepreneurial approach and think digital first
Partially but we are not entrepreneurial enough across our organisation
Partially but mainly siloed thinking, with little collaboration across the organisation
No and very little engagement with organisation to drive new initiatives
0% 5% 10%15%20%25%30% 35%40%45%
17%
40%
31%
13%
Sample: 134
© Arrk Group 2015
www.arrkgroup.com
What challenges exist which would prevent you from implementing digital innovation?
There are no barriers. we have a successful programme of activity fully supported by the organisation
All areas of the organisation consulted and supported where a business case exists
Continual resistance from parts of the organisation where analogue processes and business as usual thinking prevails
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
20%
38%
43%
Sample: 127
© Arrk Group 2015
www.arrkgroup.com
Only Just the Start!
Artificial Intelligence
Augmented Reality
Robotics
Wearables
Internet of Things
Sharing Economies
© Arrk Group 2015
www.arrkgroup.com
Download our white papers ‘The Digital Imperative’
Cloud BYOD Social Media Mobile
Putting The User First http://bit.ly/digital-imperative http://bit.ly/User-First-WP
Further reading
