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The 2.0 NonprofitJune 4, 2008
Senior Director, Nonprofits and EducationSalesforce.com
Tucker MacLean
Software as a Service (SaaS)
21st Century Platforms
Client/Server
Late 20th
Century Platforms
Mainframe
Mid 20th
Century Platforms
Salesforce.com’s Mission: Innovation Driver
Subscription
Continuous InnovationEconomies of Scale ScalabilityAutomatic Upgrades
Multi-Tenancy
The SaaS Model: Multi-Tenant, Subscriptions
Why Multi-Tenant?
Technology Continues to Evolve to Shared Services
Electricity
Business Applications
Water
OnsiteGenerator
Well
SoftwareApplications
Software
Strong Growth in New Customers
Based on publicly available customer and subscriber numbers. Bars represent fiscal quarters.Fiscal Year
2001 2002 2003 2004 2005 2006 2007 2008
41,000+ Paying Customers
1,100,000+ Paying Subscribers
January 31, 2008
Our Vision: The World’s First Multi-Application, Multi-Category SaaS Company
All Customizations and Integrations Upgraded Automatically
Multi-Tenancy Enables Reactive Innovation25 Major Releases in 8 Years
Spring ‘08: Now Available!
750+750+ Apps
36,00036,000 Apps Installed
280,000280,000 Test Drives
355355 Total ISVs
2424 Japanese ISVs
Secure, fast, and easy
Pre-integrated apps
Find, Trial, Deploy in a few clicks
Build on Force.com
CRM & Non-CRM Apps
Application Exchange
Security Visibility
SAS 70 Type II
SysTrust Certified
Network and Physical Security
IP Restricted Access Option
Flexible Single Sign-On Options
The Most Trusted & Secure Infrastructure
1/1/1 Model for Strategic Corporate Philanthropy
1% Time 1% Equity1% Product
• 6 Paid Days Service
• 77,000 hours
• Staff in 5 Countries
• First 10 Donated
• 3,700 NPOs in 56 countries
• Specialized Apps
• Pre-IPO Shares
• Over $11 million grants
• BizAcademy
#7 Top 100 Best Corporate Citizens
Business Ethics Magazine
Corporate Citizen of the Year
Award
Committee Encouraging Corporate
Philanthropy
Excellence in Giving
Codie Awards
Award for Using IT to Benefit Society
Computerworld
2007 World’s Most Ethical
Companies
Ethisphere
www.salesforcefoundation.org/product
Our Technology: For Nonprofits
• First 10 licenses donated• Discounted licenses• Discounted Training• Nonprofit Apps on AppExchange• Expert Assistance• Nonprofit Discussion boards• Ideas Exchange• Committed people who understand the
nonprofit sector
Case Study: Red Cross of the Bay Area
Challenges: • tracking thousands of volunteers & partners• existing system too complex to manage data
Solutions• 70 users accessing central data when disaster strikes• Partner and volunteer information consolidated
Results:• centralized access, historical data will help plan• coordinate resources at a moments notice• measure retention rate of volunteers
Case Study: Center for Employment OpportunityChallenges: • The organization required a total solution for case management,
workflow, reporting, and oversight that was customizable and easy to implement.
• Previous system was a database implemented 13 years ago (limited access to data, complex reporting, limited ability to collaborate)
Solutions• Worked with NPower to deploy 70 users made up of Case Workers,
sales, marketing, mgmt.• Leveraged add-ons from the appexchange including;
• Timeline to track participant interactions graphically and • Crystal reports for advanced reporting requirements
Results:• streamlined inter-departmental workflow and more accurate data• The ability to follow the progress of individual program participants helps
job developers, job coaches and retention specialists provide better support.
Case Study 2:Cross Cultural Solutions
Challenges: • staff in 12 countries, not all connected• lacked efficient system to coordinate volunteers• snail mail/fax - incomplete and slow turn around
Solutions• 200 users accessing in 12 countries• 200,000 contacts and 1,000 new leads per week
Results:• increased volunteer enrollment• efficient and united global team
National Assembly member successes
““We have found the services of Navatar Group invaluable at helping us both We have found the services of Navatar Group invaluable at helping us both design and execute our CRM strategy. Navatar has brought structure to a design and execute our CRM strategy. Navatar has brought structure to a process which, despite high levels of internal capability, would have stayed process which, despite high levels of internal capability, would have stayed conceptual without the external support we received. We have spent less and conceptual without the external support we received. We have spent less and achieved much more than we anticipated.”achieved much more than we anticipated.”
- Michael Schreiber, Executive VP, United Way of America- Michael Schreiber, Executive VP, United Way of America
““Navatar has been with us every step of the way for our salesforce.com initiative. Navatar has been with us every step of the way for our salesforce.com initiative. Friendly, dependable, and thorough, Navatar is the sherpa of our implementation Friendly, dependable, and thorough, Navatar is the sherpa of our implementation summit.”summit.”
- Pat Pendergast, CRM Project Lead, AARP- Pat Pendergast, CRM Project Lead, AARP
““COA was fortunate to have selected Navatar Group to design our new CRM COA was fortunate to have selected Navatar Group to design our new CRM system and processes. They have impressed us with their knowledge, system and processes. They have impressed us with their knowledge, professionalism & commitment to getting it right on time & on budget. We have professionalism & commitment to getting it right on time & on budget. We have already begun planning the next phase of the project with them.”already begun planning the next phase of the project with them.”
- Richard Klarberg, President & CEO, Council On Accreditation- Richard Klarberg, President & CEO, Council On Accreditation
Partners Adopting 1/1/1 Model
Delivering to Nonprofits What They Need Technology To Do
Fundraising Success
Membership Management
Results Tracking and Accountability
Community Outreachand Engagement
Serve Your Mission