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Tech Talk: The New CA APM Team Center -Faster Triage and Diagnosis with Timeline, Perspectives and Differential Analysis
Tim McGaughey
DevOps: Agile Ops
CA Technologies
Advisor
DO5T42T
@TimMcGaughey
#CAWorld
2 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD
© 2015 CA. All rights reserved. All trademarks referenced herein belong to their respective companies.
The content provided in this CA World 2015 presentation is intended for informational purposes only and does not form any type of
warranty. The information provided by a CA partner and/or CA customer has not been reviewed for accuracy by CA.
For Informational Purposes Only
Terms of this Presentation
3 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD
Abstract
CA APM 10 delivers new patent-pending innovations, enabling you to delight your users while protecting your experts. Learn more about now these new, patent-pending innovations for perspectives, timeline and differential analysis and how these new capabilities help you to quickly triage and diagnose application performance.
Tim McGaughey
CA Technologies
Advisor, Presales
4 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD
Agenda
SUMMARY OF TEAM CENTER
REVIEW PERSPECTIVES WITH DEMONSTRATION
REVIEW TIMELINE WITH DEMONSTRATION
REVIEW DIFFERENTIAL ANALYSIS WITH DEMONSTRATION
SUMMARY
1
2
3
4
5
5 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD
APM Team Center
First iteration of our “Clean Sheet” design of how a next generation APM tool should work
User centered design: protecting experts and increasing effectiveness of the average user
Delight your end user, protect your experts
6 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD
APM Team Center – Role-Based Task PerspectivesCollaborative Perspectives to rapidly triage, diagnose, fix today’s app issues
WHY YOU CARE
Protect your experts by Tier 1 support to triage and assign quickly
Role or task-based views into complex maps, pivot data as needed for attribute-based relationships
Dynamically filter on any attribute (location, platform, tier, BU)
Share monitoring expertise across dev and ops
Provide context previously only known by the expert
All-new user interface designed from the ground up with modern technology
Allows users to naturally and easily triage application problems, even with little-to-no knowledge of the app
Allows users to overlay real-world attributes onto complex application relationship data to minimize the "spaghetti" seen in typical application topology maps.
EASY.
7 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD
Perspectives Demonstration
Group data based on:– Who supports it
– Location
– Revenue?
– Vendor
– Outsourcer
– Application Version / Build #
8 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD
APM Team Center – Timeline ViewQuickly see changes in the context of performance problems
WHY YOU CARE
View changes over hours, days or months
Roll back time to the point when apps first began experiencing symptoms to find the "patient zero” causing the current issue
Easily share this information with the owner of that resource to resolve the issue quickly
Fastest way to locate what changed when and how
Instantly see corresponding ripple effect of changes in performance reporting
Foster collaboration with development and end blame-game
EASY.
9 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD
BEFORE CHANGE AFTER CHANGE
1: App flow change 3: Then performance degrades
2: Two new services were added
4: It began here!
APM Team Center – Timeline ViewQuickly see changes in the context of performance problems
5: Context details
for next action
10 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD
Timeline Demonstration
Applying the concept of “Instant replay” to application triage
Timeline is all about answering the question: “What changed?”– First symptoms
– First customer impact
Use attributes– Identify a bad build
– Hit a maintenance window
11 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD
Differential Analysis – Better Than BaselinesFast, Easy, and Accurate Triage
WHY YOU CARE
Reduce noise and decide which issues are worthy of further investigation
No ecosystem familiarity needed, escalate the right issues
Prevent fire drills, use trending to get ahead
Spikes are mapped & instability visualized across many apps and times
Brewing problems automatically triggercapture of transaction traces
Never miss a “story” -- a period during which an application suffered a significant change in performance – without having to configure specifically for that application.
Patent-pending spike-mapping approach changes the way operators triage application problems, particularly during times in which many applications have gone unstable.
EASY. PROACTIVE. INTELLIGENT. COLLABORATIVE.
12 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD
Once the “blue bar” is used to identify
problematic components, further
details are easily available…
DRILL-DOWN DETAIL
…This drill-down view shows the clear
relationship of average response time
increasing and Differential Analysis
gradually darkening blue as the
condition persists
13 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD
Differential Analysis: Better Than Baselines
How long?
Ho
w w
ron
g?
Not worth your time right now
Uh oh, trendIndicates trouble!
TraditionalBaseline
TransientJust noise
Getting spiky!
Look at this right now!
How long?
Ho
w w
ron
g?
Early Warning: Learn about issues before they become serious problems
14 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD
Differential Analysis
Applying principles from Quality Control to find what has been “too wrong for too long”
Perspectives
“true understanding of the relative importance of things; a sense of proportion”
Timeline
The ability to answer the question: “What Changed?”
SummaryA Few Words to Review
15 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD
Recommended Sessions
SESSION # TITLE DATE/TIME
DO5X238L Hands-On Lab: “It’s all about Pete” 11/18/2015 at 3:00 pm
DO5X24SCase Study: Produban Banks on CA Application
Performance Management 1011/18/2015 at 4:30 pm
DO5T40TTech Talk: How to Achieve a Customer-Centric View in an
Omni-Channel World11/19/2015 at 10:30 am
16 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD
Must See Demos
Application Performance Management and DevOps, featuring APM use in preproduction scenarios
Application Performance Management
Theater 5
Application Performance Management, Modern Monitoring, featuring the new APM Team Center
Application Performance Management
Theater 5
Ensuring a “5 star” mobile app experience with CA Mobile App Analytics
Mobile App Analytics
Theater 5
Unified Monitoring: APM Integrations including UIM
Application Performance Management
Theater 5
17 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD
Follow On Conversations At…
Smart Bar
Application Performance Management
Theater 5
Tech Talks
Application Performance Management
Theater 5
18 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD
For More Information
To learn more, please visit:
http://cainc.to/Nv2VOe
CA World ’15