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TAPPING INTO THE POWER OF COMMUNITY Command Center Nathan Freitas @natespeak

Tapping Into The Power of Community

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Section two of the Community Keynote at Dreamforce 2012.

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Page 1: Tapping Into The Power of Community

TAPPING INTO THE POWER OFCOMMUNITY

Command CenterNathan Freitas

@natespeak

Page 2: Tapping Into The Power of Community

Where We Were a Year Ago

Page 3: Tapping Into The Power of Community

@kendallSF@mariaignatova

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@natespeak

@aeschenburg

@jaredmpaul

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Conversation Volume

80,000Brand MentionsEach Month

#@

!?

26,000Read by the Community Team

1,200Actively Engaged

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What Types of Posts Do We See?

ideas

arghwins

sales

help

news

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help

@salesforce can I build a dash that shows trends? EG number of calls made each week for the last 10 weeks?

Tyler Hogge @thogge 16m

@thogge your best bet is to post it to our answers forum: http://answers.salesforce.com or you can use #askforce to reach our twitter community.

Salesforce @salesforce 2m

Tweets

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help

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helphelp

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Why Use Answers?• 2+ Answers Per Question

• More Powerful Search

• More than 140 Characters

• Upload Images

• Clarify Questions

• Mark Best Answer

help

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help@christophera owe you. Much appreciated.Tyler Hogge @thogge 3m

@salesforce can I build a dash that shows trends? EG number of calls made each week for the last 10 weeks?

Tyler Hogge @thogge 1h

@thogge your best bet is to post tour our answers forum: http://answers.salesforce.com or you can use #askforce to reach our twitter community.

Salesforce @salesforce 1h

@thogge Yes, if calls are logged as tasks, you can create a summarized report by created date and display a trend line on db #askforce

Christopher Eikanger @christopherea 30m

@thogge do a matrix summary report with create date (summarized by week/month) and rep name on the second column.

Christopher Eikanger @christopherea 29m

Tweets

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help

argh

@SalesforceHulk sorry to hear that you’re running into trouble. Log a case at http://help.salesforce.com and we’ll give you a call to figure it out.

Salesforce @salesforce 1m

HULK IS SAD. HULK CANNOT SEE CAMPAIGNS TAB. IF NO HELP HULK SMASH!

SALESFORCE HULK @SALESFORCEHULK 18m

Tweets

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help

argh

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help

argh

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winsSuccess

Inno

vatio

n

HeroCollaboration

Sale

sfor

ce N

inja

Breakthrough

Knowledge

Trust

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@EgoTurns Thanks for the feedback, make sure to vote up the idea on the IdeaExchange! bit.ly/qpFUER

Salesforce @salesforce 1m

I really love Salesforce, but I’d love it more if I could mass edit my email templates.

Mel @EgoTurns 58m

ideasTweets

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ideas

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Ideasideas

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ideas

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28,980 Ideas

1,698 Comments / Month

9,447 Votes / Month

1,016 Delivered Ideas

ideas

Closed Loop Process for Innovation

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ideas

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winsI am determined to become a @salesforce #MVP!Brent Downey @brentdowney 24m

again and again - really amazed with SFDC’s platform scalability

Eitan Saban @EitanSaban 46m

Just #overheard from @salesforceQueen: “Sometimes salesforce makes me too excited to sleep.” #DF12Ready

Beaky Webster @BeckyMaeW 1h

@salesforce Thanks! The best part? We can count our relationship in DFs. We started dating a month before I went to my first @Dreamforce

Becka D @sfdc_nerd 39m

Upgrading to @salesforce Unlimited Edition. Suuuuuuuuper stoked right now!

Erik Eklund @ErikEklundMKE 58m

Now I’m @salesforce @salescloud and @servicecloud certified! @salesforcecert #goodnews

NLWidder @NLWidder 15m

Tweets

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wins

I am determined to become a @salesforce #MVP!Brent Downey @brentdowney 24m

@TooSaaSy drank half my Guinness last night at #Tour2DF. I would have bought you your own pic.twitter.com/xjvvAH1U

Jeff Grosse @CRMFYI 4m

@salesforce Thanks! The best part? We can count our relationship in DFs. We started dating a month before I went to my first @Dreamforce

Becka D @sfdc_nerd 39m

You know what will be really cool? @benioff having an empty chair at #df12 opening and talking to Larry.

Krish @krishnan 1m

Now I’m @salesforce @salescloud and @servicecloud certified! @salesforcecert #goodnews

NLWidder @NLWidder 15m

Boom! http://youtu.be/GT4QM86txC4 #ChatterMeMaybeGary Polmater @DarthGary 2s

Tweets

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Dreamforce Command Center

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TAPPING INTO THE POWER OFCOMMUNITY

Command CenterNathan Freitas

@natespeak