Supporting the Extended Enterprise with Mobile

Ready Learning

Alex Mackman

Technical Director

CM Group

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• What is the extended enterprise?

• Why the extended enterprise?

• Core capabilities

• Luminosity Learning Management System (LMS) case studies

• Next steps

• Questions

Agenda

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The Extended Enterprise

Internal External

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BenefitsCustomers

Resellers

Suppliers

Distributors

• Improve customer satisfaction

• Reduce customer support calls

• Reduce support costs

• Track compliance

• Certify channel partners

• Rapidly brief resellers

• Create new revenue streams by selling training

• Managing the supply chain

• A competitive differentiator

Core Capabilities

Extended Enterprise LMS

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Core Capabilities

Cloud Mobile APIs Multi-portal Localisation eCommerce

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• Lower start up costs

• Predictable monthly costs

• Rapid provisioning

• Enhanced data security

• Improved accessibility

• Easier maintenance

Cloud LMS

• How scalable?

• How mobile?

• How flexible?

• What integration options?

• What geographic region support?

ConsiderationsBenefits

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• The extended enterprise is driven not only by the need to share data, but also by IT consumerisation

• The blurring of lines between personal and work-related use of technology i.e. BYOD

• Fully responsive interfaces

• Native Apps with offline contentconsumption and tracking

• Mobile analytics

• Tin Can (Experience API)

Mobile

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Common Scenarios

• Account provisioning

• Automatic enrolment

• Learner record retrieval

• Single sign-on

• Gamification

APIs for Integration

Multi-PortalMaster

Portal

• Separately branded

• Separately configured

• Subset of content from

master catalogue

• Delegated admin

• Independently scalable

• Overarching admin &

reporting

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• Important for global supply chains, multinationals,and many others too

• Web learner portal

• Apps

• Content

Localisation

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• Opening up new revenue streams

• Multi-currency

• International taxation laws

• Individual and corporate purchases

eCommerce

Luminosity LMSCase Studies

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• Information and resources for smallbusiness owners

• Customer education and training with added performance support

• Promoting the Mentor Aware brand

• Driving new business growth

RBS & NatWest

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• Warsash Maritime and Superyacht Academies• Distance learning scenario

• Offline study

Education

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• Mobile learning for UK employees

• Innovative, bite size training nuggets plus performance support aids

• QR code scanning

• Tin Can content

• Offline consumption with automatic statement resynchronisation

Telefonica

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• Reseller training for high street retailers selling NOW TV packages

• API integration with internal “Spotlight” system

• Integrated gamification providing incentives and rewards

NOW TV

For more information

info@cm-group.co.uk

or visitwww.cm-group.co.uk