Upload
hcl-infosystems
View
147
Download
2
Tags:
Embed Size (px)
DESCRIPTION
Strengthening Operational Efficiencies of a Top Adhesive Firm with IT Infrastructure Management Services by HCL Infosystems Ltd.
Citation preview
Strengthening Operational Efficiencies of a
The client is a pioneer in consumer and specialties chemicals in India.
Their product range includes adhesives, resins, sealants, paint
chemicals, art materials and organic pigments. Over two-third of the
company sales is from the products and segments it has pioneered in
India. The client is increasing its international footprints through
acquisitions and setting up manufacturing facilities and sales offices at
important locations around the world.
Client Brief
Top Adhesive Firm with IT Infrastructure Management Services
Manufacturing
Client Requirements
The client wanted to scale up their existing IT
infrastructure and make a distinct move
towards being a futuristic company that
could adapt to and meet the growth and
expansion related challenges. This
prompted the client to look for an IT partner
who cou ld fu l f i l l the i r fo l lowing
requirements-
Ÿ Asset Management & IMAC Services
Ÿ Optimum utilization of the overall IT
infrastructure
Ÿ Delivery of services based on ITIL
framework or equivalent
Ÿ Data Centre & DR Site Management
Ÿ Desk side support for their offices all
over India
Ÿ Network Management
Ÿ Email Support
Ÿ Vendor Management
Ÿ Configuration, Administration, Upgrade
/Patch /New Release Deployment
Ÿ Reporting & Documentation
Ÿ Centralized Helpdesk Services
Solutions Offered
After careful assessment of the client's
requirements, HCL Infosystems offered
solutions to the client for their workplace
management spread over 100 locations pan
India. These solutions included break-fix
support, implementation of ITIL driven tools
and processes. Details of the solutions
offered are as follows-
Ÿ Hybrid Support - Centralized IT support
team comprising onsite resident and
cluster engineers covering factory
locations and branch offices. The
balance locations spread across the
country are supported by on-call
service
Ÿ Desktop Management - High quality
end-to-end support for applications,
operat ing systems & network
connections
Ÿ Vendor Management
Ÿ Asset Management - Synchronized
business objectives and moved IT from
the tactical level to the strategic level
Ÿ Server Management Services - Ensured
maximum availability of the servers by
minimizing downtime of service
Business Benefits
Ÿ Server uptime of 99.99%
Ÿ Platform availability of Windows, Citrix,
VMware, AIX, Storage & Web Services
by 99.99%
Ÿ Network availability of 99.75%
Ÿ Improved remote resolution ratio from
20% to 45%
Ÿ 1st level call resolution through RIM
Ÿ Proactive network monitoring and auto
ticketing exceeding threshold level
configured in the tool leading to
increased network availability
Ÿ ITIL process implementation leading to
structured, quality and smooth IT
support delivery to user community
18x7
Ÿ Implementation of regular review
mechanism and governance has lead to
faster decision making
Ÿ Back up Management for pre - defined
critical applications, databases, file
servers, mailing subsystem and crucial
server setups
Ÿ Mail Messaging Management Services
- Creation, deletion and transfer of user
mailboxes, monitoring email traffic,
monitoring and managing disk space
utilization on servers
Ÿ Network Management - Identification
of LAN cabling faults, proactive
monitoring of all switches, routing
equipment and countrywide WAN links
with the use of network monitoring
tools
Ÿ Hardware maintenance and support of
all computing products
ŸCentralized Remote L1/L2 Support-
Remote Infrastructure Management
(RIM) engineers were placed at helpdesk
for service support
ŸCentralized Helpdesk Services
Copyright @ HCL Infosystems Ltd. All Rights Reserved. Reproduction of this publication in any form without prior permission is
forbidden. The names of the actual companies and products mentioned herein may be the trademarks of their respective owners.
All content/information present here is the exclusive property of HCL Infosystems Ltd. The content/information contained here is
believed to be accurate ate the time of publishing. HCL shall not be liable for damage of any kind use of this information, which is
subject to change without notice.
About HCL InfosystemsHCL Infosystems Ltd. with revenue (LTM) of US$ 2.0 billion (Rs 10,401 crores) is India's Premier Technology Company and offers
a wide spectrum of IT Services and Products ranging from Cloud to Learning Solutions. As a complete IT solutions provider the
company offers comprehensive offerings in Enterprise Application Services, IT Infrastructure Managed Services, System
Integration, Office Automation Products and Services, Distribution and Support Services. The company operates in both the
Consumer and the Enterprise space – offering the latest mobility products and operating in verticals like BFSI, Telecom, and
Healthcare respectively.
HCL Care, the support and service division of the company has one of the largest and most extensive service networks across
the country and provides end to end support services for various IT, Telecom and Consumer Electronics products.HCL
Infosystems has one of the largest distribution network of digital lifestyle global brands and an unparalleled robust service
network in the country including Tier 2 and 3 cities. Digilife Distribution and Marketing Services (DDMS), a 100% subsidiary of
HCL Infosystems focuses on multi brand distribution and offers value added distribution for its partners including strategic
consulting services, last mile connect and support in marketing and promotions. HCL Learning a division of the company
covers the entire spectrum of education and training requirements across schools, colleges, individuals and enterprises and
offers rich learning solutions across these segments. HCL Infosystems MEA (Middle East and Africa), a fully owned subsidiary
of HCL Infosystems is part of the emerging markets outreach of the company and focuses on expanding the business in the
Middle East and African geographies and provides comprehensive IT solutions to customers across verticals in the region. The
company also has robust operations in Singapore with its subsidiary HCL Insys Pte. Ltd. gaining traction in the region with its
Enterprise solutions including a strong offering in Infrastructure Managed Services
For more information please visit us at www.hclinfosystems.com
For more details, please contact us at [email protected] visit us at