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SPHSC Technology Overview
Laura Jaurequi
Technical Services Manger
Who we are and what we do:We’re here to help you find, use and troubleshoot all departmental
technology resources
Laura:Tech Staff Manager
Oversee all aspects of Tech SupportResponse managementHIPAA ComplianceServer maintenance, troubleshooting and backupResearch Lab startups and troubleshootingShared printers (EGL and Clinic office)Electronics Technician
Paul:Webmaster/Graphic Design
Website design and maintenanceWeb application developmentGraphics and PowerPoint assistanceSPHINTRA issue go-to person
Craig:Computer Support Analyst 2
Help Desk ResponderComputer Labs (SCL and SRL)Desktop/Laptop supportDesktop client backupsGeneral tech support
Tech Staff Schedule: Office Hours:
Tech Staff Information on SharePoint
UW Resource Page
Tech Map
HIPAA
• Maintaining patient and subject information privacy• SPHSC follows UW Medicine guidelines
http://security.uwmedicine.org/guidance/policy/default.asp • In transit and at rest• Chief Information Security Officer website: http://ciso.washington.edu/
Health Insurance Portability and Accountability Act
• Safe computing guidelines: http://www.washington.edu/itconnect/security/securing-computer//
HIPAA Policy Statement:“Electronic data in transit (e.g., email, "cloud" services, copying to removable media, text messaging, etc.) must be managed in a manner that prevents inappropriate access, data loss, or alteration…”
Ways that protected data is transmitted:1. Email2. Mobile Phone3. CD/DVD4. USB Memory Sticks/Flash Cards5. Laptops 6. Portable Hard Drives7. Texting
Deskmail: our compliant email option for now.
Email forwarding: SPHSC Student Clinicians are not permitted to set their University of Washington email accounts to forward automatically to non-University of Washington email accounts, i.e. personal email accounts such as AOL, Comcast, Hotmail, Yahoo, etc.
Texting: goes without saying—there’s no need to do this.
• http://security.uwmedicine.org/guidance/technical/Mobile_Devices/default.asp Read and follow these procedures!
• We recommend that you do not use your UW Email account on your phone. If you must, under no circumstances can you email PHI from any location—if your phone is lost or stolen, patient information could be compromised.
None of these containing PHI should leave secure areas of our buildings!
1. Do not save PHI on your personal laptops.2. If you must, the laptop needs to be
encrypted. http://security.uwmedicine.org/guidance/technical/mobile_devices/mobiledevice_encryption/default.asp
3. Follow UW Safe computing rules.4. Keep your anti-virus program and OS up to
date.
Security Notes
• The HIPAA Privacy, Confidentiality, and Information Security Agreement is available at the clinic reception desk. Your signed agreement must be on file before you can use our computer labs or sphsc.net.
• On a shared computer, please close your web browser completely when finished with sphsc.net or any UW website (prevents next user from accessing secure web sites using your account).
• Do not share passwords• Do not leave computer unattended when you are
logged-in
SPHSC.NET
SharePoint
Free (or cheap) Software!
Software for the UW (UWare)
Download software at reduced or no cost, thanks to various license agreements with software vendors.
Most Popular Software
Microsoft Software Apple Software Sophos Anti-virus SoftwareSAS Software SPSS Software Annual License Adobe Suites
Microsoft Software for Current UW Students on All Campuses
To download Student Technology Fee funded software, follow these links:Windows 8 Professional Upgrade Windows 7 Ultimate Upgrade Office Professional Plus 2010 or 2013 Microsoft Office 2011 for Mac
There are many UW Technology Resources available to you! Check them out!
http://www.washington.edu/itconnect/it-connect-home/tools/
http://www.washington.edu/itconnect/it-connect-home/tools/
Emergency Response website:
SPHSC Emergency Response
Sign up for UW Alert:http://www.washington.edu/alert/index.php
What I do• Maintain our department’s website• Develop and maintain web apps• Do graphic design, photography, and photo-
editing• Support classroom presentations
The web … a brief look at:
• Room reservations • Equipment reservations
Presentation Resources• Equipment
– SPHSC Clinic Office (Equipment Reservations)– Classroom Support Services
• Training– Microsoft IT Academy at the UW – PowerPoint’s built-in Help: “Getting started…”
SPHSC Clinic Office (Equipment Reservations)
• Laptops• Projectors• Video Cameras & tripods• Still camera• Walkman• Audio Equipment• iPad w/ AAC software• iPad w/ Words for Life• And more!
Reserve early … there is a fair amount of demand for these items.
Classroom Support Services STF Equipment Loan Program
• Laptops• Projectors• Still Cameras• Video Camera• Audio Equipment• Calculators• Tablets(iPads)
Items can be checked out for up to 14 official University work days.
Reserve items by noon a day in advance of the day you want to pick them up.
Free except for later-return fees.
Microsoft IT Academy at the UW
• Free to UW students• Online learning materials
covering virtually all Microsoft software
• Work at your own pace• Basic computer literacy to
advanced topics • Covers PowerPoint 2007
and PowerPoint 2010
UW search on: “IT academy”
PowerPoint’s built-in help: “Getting started…”
If all else fails read the instructions.
PowerPoint’s built-in learning materials are easily accessed, well organized, and searchable.
Thank you for your time
Craig McDonaldComputer Support Analyst
SPHSC Technology HelpDesk: First RespondentMaintenance of SPHSC’s computer labs & facilitiesTroubleshooting and solving computer problems
Advice and Training: Software Applications
Computing Support Resources• SPHSC’s computer support:
phone: 206-616-5985,email: [email protected]: depts.washington.edu/sphsc - click “Sphintra” & “HelpDesk
Request”Web: www.sphsc.net - click “HelpDesk”
• UW’s computer support:
phone: 206-221-5000 email: [email protected] Web: www.washington.edu/itconnect
SPHSC Computer LabsTechnology Map
• Student Computer Lab (SCL): (first come, first serve)
Clinic 153
• Student Research Lab (SRL): (reservation required)
Eagleson 005A
UW weblogin?-or-
SPHSC Windows login?
a) Weblogin – for most web sites at UWb) SPHSC Windows login
– SPHSC department computers– Audiology Patient Calendar– Some department web sites:
• sphsc.net• SPHSC SharePoint• Computer lab printing
SPHSC Windows Login Your Username is: NETID\youruwnetid The backslash character (\) is located just above the
ENTER key on the keyboard
Computer Lab PrintingPrepay at the clinic reception desk -- minimum $5 -- will be added to your account.
Computer Lab Printing12 cents per page, color or black and white.
If you check your account balance and printing history using the computer lab printing web site, your username is:NETID\youruwnetid
SPHSC Technology Overview—
Welcome and Best Wishes!
