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SAM Best Practice in Action

Friday 22ndJanuary 2016

Michael PalingSAM Consultant, SoftwareONE

www.softwareone.com

@SoftwareONEuk

2 © SoftwareONE AG 2015 | Confidential

The 4 Tiers of SAM Maturity

What is Software Asset Management1

SAM Best Practice in Action | Content

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3

4

5 Questions

The 4 P’s and the 4 Tiers of SAM Maturity

SAM Process Examples

What is Software Asset Management?

“…all of the infrastructure and processes necessary for the effective management,

control and protection of the software assets…throughout all stages of their lifecycle.”

Frameworks:

• ISO 19770-1

• ITIL v3

SAM Process Examples

Organisational Management Processes for SAM

4.2 Control Environment for SAMCorporate Governance

Process for SAM

Roles and

Responsibilities for SAM

Polices, Processes and

Procedures for SAM

Competence in SAM

4.3 Planning and Implementation Processes for SAMPlanning for SAM Implementation of SAM Monitoring and Review

of SAM

Continual Improvement

of SAM

Core SAM Processes4.4 Inventory Processes for SAM

Software Asset

Identification

Software Asset

Inventory Management

Software Asset Control

4.5 Verification and Compliance Processes for SAMSoftware Asset Record

Verification

Software Licensing

Compliance

Software Asset Security

Compliance

Compliance Verification

for SAM

4.6 Operations Management Processes and Interfaces for SAMRelationship and

Contract Management

for SAM

Financial Management

for SAM

Service Level

Management for SAM

Security Management

for SAM

Primary Process Interfaces for SAM4.7 Life Cycle Process Interfaces for SAM

Change Management

Process

Software Development

Process

Software Deployment

Process

Problem Management

Process

Acquisition Process Software Release

Management Process

Incident Management

Process

Retirement Process

ISO19770-1 SAM processes

The 4 Tiers of SAM Maturity

Trustworthy Data – Knowing what you have so you can manage itTier 1

Full ISO Conformance – Achieving best in class strategic SAMTier 4

Tier 3 Operational Integration – Improving efficiency & effectiveness

Tier 2 Practical Management – Improving management controls & driving immediate benefit

The 4 P’s and the 4 Tiers of SAM Maturity

Full ISO Conformance – Achieving best in class strategic SAM

Trustworthy Data – Knowing what you have so you can manage itTier 1

Tier 2

Tier 4

Tier 3 Operational Integration – Improving efficiency & effectiveness

Practical Management – Improving management controls & driving

immediate benefit

Product Process

PartnersPeople

The 4 P’s and the 4 Tiers of SAM Maturity

Inventory, Recognition, & Licence Management

Reporting & Controls

Integration into help/service desk

End to End automation

Inventory & Verification Process

Organisational Management

Operational Management & Integration

All remaining processes

Knowledge on SAM tools, & Publisher SME’s

SME’s to interpret reporting & advise on ‘Best

Experience’

Consider benefits of Outsourcing to SME’s

Independent Conformance Verification

Single Point of Responsibility, Input from SME’s

Roles & Responsibilities for Organisational

Management

Broaden R&R to wider IT & non-IT

Formalising all R&R (i.e. RACI matrix)

Questions

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