SoftAge's Fair Business Practices

1SoftAge Information Technology Ltd. : Confidential 1SoftAge Information Technology Ltd. : Confidential17 February 2015

The SoftAge Advantage

2SoftAge Information Technology Ltd. : Confidential

Company Profile

• Currently has 640+ offices across India, UAE, Kenya, Zambia, KSA and T’Chad

• Around 1 million sq. ft. of office space

• 11,250 employees

• Handled over 570 million forms and 135 TB data

• Archived 1.7 billion documents

• Process 500,000 documents per day

Established in 1994; Incorporated as Limited Company in 2000

Pioneers of Document Management Services with over 20 years of expertise

ISO/IEC 27001:2013 and ISO 9001:2008 certified

D&B Rating – 4A3

Few Clients in India : Vodafone, Indian Airforce, Indigo, UIDAI, UTI, Canara Bank, Magadh University, etc.

Few Clients across the globe : Airtel Africa, DMCC UAE, DED UAE, Lama Tours, Daewoo, Chase Bank Kenya etc.

Memberships & Certifications


Key Milestones

2004-06

2006-10

2011-12

2013-15SoftAge has been on a growth trajectory since

its inception and has gained expertise by

working with clients in different sectors and

gained various accolades during this journey

• Registered as limited company based in Delhi; Launched DMS services

• Launched scanning services by processing PAN cards for GOI

• Launched data processing and scanning services in other states of India

• Initiated Warehousing services

• Increased strength from 100 employees to ~1000 employees

• Address verification of 3 millions mobile phone subscribers of telecom company in 6 months

Manpower increased to 5000+ in 2008

ISO 9001:2008 Certification

Re-verification of 50 millions KYC’s for telecom giant in 6 months

Became member of NASSCOM

• D&B-Axis Bank Business Gaurav Awards 2011

• Ranked in Deloitte Technology Fast 50 India and Fast 500 Asia Pacific 2012

• SoftAge has shown growth at CAGR of 59% and achieved USD 25 million revenue in 2012-13

• Launched offices in UAE, Kenya, & Zambia

10,000+ employees

2000-03

• SoftAge launched office in KSA

• Achieved USD 33 millions revenue from India operations in 2013-14

Initiated key project of setting up PECs for UIDAI in 2014

Launched Office in T’Chad

Ranked in Deloitte Technology Fast 500 Asia Pacific 2014

Certified for ISO 27001:2013

Zee Business & Worldwide Achievers Business Leadership Awards 2014


Awards & Achievements

Zee Business & Worldwide Achievers Business Leadership Awards 2014 Indian SME Top 100 Awards 2013

Deloitte India Tech Fast 50, 2012 and Deloitte Fast 500 Asia Pacific Awards

2012, 2014

D&B-Axis Bank Business Gaurav Awards 2011


Social Initiatives

• SoftAge Foundation• Aim : To provide all the possible to help to young people labeled with a psychiatric disability

• The foundation is willing to help anyone and everyone, and is at present focusing on the children and the relatives of the employees.

• SoftAge foundation also provides financial aid for the education of children, especially the girl child.

• One paisa per processed form is contributed to the foundation and medical & financial aid is provided wherever required

• Rural Employment • Most of our processing offices are in rural areas with the aim of generating rural employment.

• The idea is to promote modernization without urbanization. In this way, the people don’t have to leave their native towns and can be employed while staying with their families.

• Rural BPO : In process of setting up a BPO in rural Bihar, which seeks to employ 500 people.

• SoftAge Institute of Document Management, Patna : A SoftAge Foundation initiative which helps develop vocational skills in the field of DMS and thus contributes to rural employment

• Environment• We recycle obsolete electronic equipment in an environment friendly manner through our e-waste partner, Attero

Recycling

• As a Document Management Company, in our process, we use recyclable cardboard cartons for warehousing and paper envelopes

• Spreading awareness through marathons, event participation etc.


HR Policies

At 95%, our retention rate for permanent employees speaks for itself. We ensure employee motivation through the

following measures:

Team Building Workshops Annual RnR and Meet External Training & Motivation

SessionsRecreational outings

Holistic Compensation System Scheduled & On-request

soft-skill training

Health, Safety & Welfare Policy iNNOVATION Award


What our Partners have to say about us

“SoftAge is a very caring organization,

as compared to other companies. In

fact, their CEO, Ms Fahminda Ozair,

ensures personal attention.”

-Diana Muthee-Gitiba, CEO,

Adept Technologies, Kenya

“I’m impressed to see how SoftAge

motivates and appreciates their staff

for their ideas. This is the ground for

success for any organization.”

-H.E. Mr. Sanad Al Meqbali,

CEO, Enjazat Services, UAE

“SoftAge makes great effort to engage

clients, partners and prospects through

events and magnanimous hospitality.”

-Mr Mustafa Naqwi, CEO, DNA,

Saudi Arabia

“I want to compliment the leadership

of SoftAge….This organization shapes

mainstream business of the

organizations it serves with DMS.”

-Mr Vivek Naidu, Vice

President - Document

Imaging, Kodak Alaris


Client Support & Communication

Customer Satisfaction is germane to our operations, and it is reflected in the fact that Vodafone India, a client for

whom we handle a volume of over 500,000 documents a day has repeatedly awarded us with a Certificate of

Appreciation in recognition of outstanding commitment, dedication and support. It is also evident in the fact that

we have customers with whom our association is as old as 12 years.

This is ensured through the following mechanisms:

Decentralized Grievance Redressal

Mechanism – with personal attention

Physical Meetings : Monthly Customer

Feedback & Annual Meet/Conclave

Internal RnR aligned to Quality and

Customer Satisfaction

Central Audit Department

Management Information Systems Regular Communication for Daily

Operations, Product Literature

Information Security Management

System Policy

Amendment & Updation of Services

done with Client feedback & approval


Mr Madhav Malhotra : Vice President, Vodafone


Thank You“SoftAge is the company I can always rely on for the services they provide.”

- Canara Bank

Visit us at www.softage.net

http://www.softage.net/