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User generated content encourages peer to peer interaction Multiple Tabs – third party features No fan gate

Social Media Marketing Evaluation: Coupa Cafe and Starbucks Facebook Pages

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Page 1: Social Media Marketing Evaluation: Coupa Cafe and Starbucks Facebook Pages

User generated content

encourages peer to peer

interaction

Multiple Tabs – third party

features

No fan gate

Page 2: Social Media Marketing Evaluation: Coupa Cafe and Starbucks Facebook Pages

Each location has its own page for further

customer engagement

Search by location

Providing regional locations encourages

transaction

Page 3: Social Media Marketing Evaluation: Coupa Cafe and Starbucks Facebook Pages

Brand able to articulate its business practices and

values through the company overview and

mission statement

Page 4: Social Media Marketing Evaluation: Coupa Cafe and Starbucks Facebook Pages

User generated content – social

promotion through friend activity

Page 5: Social Media Marketing Evaluation: Coupa Cafe and Starbucks Facebook Pages

Promotion is quick and easy - 10 second rule

Gift is sentimental and relevant

Page 6: Social Media Marketing Evaluation: Coupa Cafe and Starbucks Facebook Pages

Cross promotion

Quick, easy and observes the 10

second rule

Call to action

Page 7: Social Media Marketing Evaluation: Coupa Cafe and Starbucks Facebook Pages

Wall feed populated by brand activity rather

than customer activity

Presence spread across several pages

Lack of photos shows inattention

Page 8: Social Media Marketing Evaluation: Coupa Cafe and Starbucks Facebook Pages

Wall feed populated by a

mix of brand and customer

activity

Likes spread across 5 pages

Page 9: Social Media Marketing Evaluation: Coupa Cafe and Starbucks Facebook Pages

Repetitive wall feed is un-

engaging for both current and

potential fans

Lack of photos shows inattention

Page 10: Social Media Marketing Evaluation: Coupa Cafe and Starbucks Facebook Pages

Brand able to articulate its business practices and values

through the description

Page 11: Social Media Marketing Evaluation: Coupa Cafe and Starbucks Facebook Pages

Deals are simple and easy to claim – 10

second rule

Page 12: Social Media Marketing Evaluation: Coupa Cafe and Starbucks Facebook Pages

Call to action -reservations enable

transactions