Social Enterprise Comes to Life with Integration

Social Enterprise for DistributionBrought to Life with Integration

FEATURING: Neill Corporation

Jody Hamlett, ConfigeroDarren Cunningham, Informatica Cloud

Twitter: @infacloud

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Today’s Presenters

Louie LagoVice President of

Business Development

Edwin Neill, IIIChief Executive

Officer

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Today’s Sponsors

Jody HamlettManaging Directorwww.configero.com

Darren CunninghamVP Marketing

www.informatica.com

http://www.configero.com/

http://www.informatica.com/

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Today’s Agenda

• Need for Cloud Integration in Distribution

• Neill Corporation Case Study

• Force.com and Informatica Cloud Demo

• Configero Distribution Best Practices

• Discussion and Next Steps

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Benefits of Cloud Integration Include….

Get a singleview

Sales Marketing

FinanceOperations

Customer Service

Mainframe

Acceleratecash flows

Fulfill Ordersin real time

Quotecorrect prices

MaximizeRevenue

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Informatica Cloud

Simplicity

Rapid Deployment

Unified Platform

Informatica Cloud is helping our customers realize success by bringing the

right information to the right users at the right time and ensuring high adoption

and long-term ROI.

“

”- Mike Rosenbaum, SVP AppExchangewww.InformaticaCloud.com

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Primary Salesforce Integration Scenarios

www.InformaticaCloud.com

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Distribution Challenges• Master files• Globalization

• Currency• Language

• Multiple ERPs • Department based• Regional based

• Legacy infrastructure via acquisitions• Customer facing / high volume interface (portal)

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Today’s Agenda






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Background – Neill Corporation

• Major AVEDA distributor • Offers full suite of salon

technology, education, and retail services

• Industry leader in innovation for salons and spas with cloud and mobile solution offerings

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Need for Innovation Internally…• Disconnected data across sales teams, salon sites and very little knowledge sharing

across roles and departments

• Lack of productivity due to manual access and entry of data required to sell effectively

• Poor data quality and limited visibility into salon-specific information (i.e. order history, # of chairs, stylists)

• Inefficient product launch making it difficult to manage and track product launch metrics and ROI

• Poor visibility into issues, challenges and performance across salon sites

• Time gaps between field rep activity/updates and executive insight

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Why Salesforce.com?

Ineffective proprietary, non cloud-based in-house CRM

Cloud-based approach and Salesforce industry leadership status was

key in decision

Solution was best aligned with how our team works

Provided most flexibility with supporting existing systems

Easy-to-use and addressed previously cumbersome sales and

reporting tasks

Impressive network of expert partners like Configero with deep domain

and business transformation expertise

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Seamless Deployment

• Huge focus on data quality process and

strategies

• Initially deployed for lead management but

quickly saw need to expand and connect more

areas of the business

• Partner expertise critical

• Process-driven focus

• Armed us with strategies and a roadmap that

took us far beyond implementation

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Assembling Cross-Functional Team

Neill Executive Team

Exploring Community site for student database

Education Technology Distribution

Mobile deployment to salon development partner team (Field

Sales) via iPadsService Cloud for support reps

Consolidate process for 20 locations under new AVEDA Institutes South

CLOUD SuccessENTERPRISE-WIDE

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Order Integration Streamlines Processes

Rich Order Details with 1 Click

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Sales Cloud Powers Modern Sales Force

• Salon development partners now connected in the cloud

• Instantly update salon orders on-the-go

• Inside and field reps collaborate on leads, opportunities via Chatter

• Field reps create and follow “Game Plans” leveraging best practices

“MAKING THE MONTH”

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Top-Down Visibility • Performance trending across salons

• Powerful, real-time sales intelligence

• Product launch analytics for improved campaigns

• Top-down insight and knowledge sharing across organization

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Creating a Social Enterprise at Neill

• Facilitate information-sharing between Inside Reps and Field Teams

• Access to sales activity, revenue forecasts, cases

• Centralized knowledgebase for entire organization

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“Game Plans” for Sales Success• Desired outcome of activities• How to accomplish recommendations• Tools needed for comprehensive sales cycle support

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2

1

Your Company

SecureAgent

Informatica Cloud: True SaaS IntegrationMultitenant Cloud-based Service…

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Real Business Impact• Dramatically improved sales productivity

• An average of one hour per day per rep saved

• More motivated, results-driven sales team

• Unparalleled decision-making intelligence

Next Steps to Continue Innovation at Neill…Marketing Automation Integration with SalonBiz TechnologyPay-Per-Click Advertising OptimizationEducation Event BookingForce.com Student Community Site

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Today’s Agenda






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Best PracticesProcess Adoption Encourage business ownership across the organization Establish an on-going communication plan: Top-Down Approach Leverage existing business process experts Make data quality a business priority, not just an IT task

Best-in-Class Technology / Services Engage with expert partners early and often for advice and direction Leverage the power of the Force.com platform to support ease-of-use Take advantage of ease-to-deploy cloud integration solutions

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Special Offer

Contact Us before September 25th, 2012and receive a free 2-hour integration

assessment for Salesforce from Configero

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Thank you! Q & A

• Darren Cunningham, Informatica Cloud• [email protected]

• Jody Hamlett, Configero• [email protected]

mailto:[email protected]

