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Unlock Excellence with Agile Metrics
Data-Driven Continuous Improvement
October 2015 – SoCaTec 2015
@kathryn_e_kuhn
www.linkedin.com/in/kathrynekuhn
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Kathryn KuhnBased on the San Francisco Bay Area
Been doing this Agile thing since 1998
The usual Agile certifications meant to impress you
GO STEELERS!
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InGodwetrust
Allothersbringdata
W.EdwardsDeming
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• We are a data-driven company• This is data• Therefore• We should be driven by it
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Oh my!
Question:
What Metrics are Coveted/Abused/Over-used in Your Organization?
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Common Metrics TrapsWhat will impede our outcomes?
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Common Metrics Traps
ManipulationUnbalanced metricsAvailability biasMechanical decision-makingFalse positives/negatives
Lagging vs Leading Indicators
Mean, Median and Mode- 8 -
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Poor Data Integrity
Imagecoursesy ofFlickr
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Beware the One-Metric to Solve Them All
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PhotocourtesyofFlickr:CreativeCommons
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PhotocourtesyofFlickr:CreativeCommons
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How Do I Unravel This AllWhat metrics help us achieve our desired outcomes?
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First: You Need To Organize Based on Outcomes
• HowDeep/WideisourAgile?AdoptionOutcomes
• AreWeDeliveringValueFaster?OperationsOutcomes
• AreWeMeetingExpectations?BusinessOutcomes
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Second– You Need Context (2 dimensions)Q1:HowMaturearetheAgilePracticesofYourGroup(Team/Program/Department/BusinessUnit)?
JustGettingStarted
We’reDoingItand…..
We’reDoingOurBestandWeCanImprove
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Q2: Which Layer of the Business System are we focused on?
Second– You Need Context (2 dimensions)
Activity
Q. What Metrics are you Using to Track Agile Adoption?
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Now Let’s Zero in on Operational MetricsSteering not Aiming
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notaiming…
…butsteering
PhotocourtesyofFlickr:CreativeCommons
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BalancedScorecard
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Some of My Favorites: Do It Fast
Responsiveness: Feature Cycle Time
Velocity(PlannedandActual)/WorkCapacitye.g.,InPlanningweaverage6storiesplannedperhuman
persprint.Wefinishabout2storiesperhumanpersprint
Productivity: Focus Factor *http://www.scruminc.com/wp-content/uploads/2014/05/Hyper-Productive-Metircs.pdf
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Some of My Favorites: Do It On Time: Sprint Predictability Ranges
Keep Doing It: Employee NPS Score
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Some of My Favorites:
TradeMetalkatAgileANZandnodtoDanPink(includeyouTubevideo)
Keep Doing It: Autonomy, Mastery and Purpose
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Metrics Mantra #1: Teams Execute
Will we complete our work in a sprint (stories, tasks, defects, etc.)?
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TeamsExecute
- 26 -
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Teams:ConsistencyoverThroughput
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Metrics Mantra #2: Programs Deliver Value
Will we meet our plan objectives (features, milestones, quality, etc.)?
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Programs Deliver Value – Dashboard
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Programs Deliver Value – Feature Progress
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Programs Deliver Value – Timeline View
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Metrics Mantra #3: Portfolios Steer
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Portfolios Steer – Capacity Modeling
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Metrics Mantra #4: Occasionally Glance Backward
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Variance not Average
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One final thought
PhotocourtesyofFlickr:CreativeCommons
http://cultivatingthought.com/author/aziz-ansari/
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Thank [email protected]@kathryn_e_kuhnwww.linkedin.com/in/kathrynekuhn
