SmartForm Factory (Intelligent SmartForm Solution)

Copyright 2011 Avoka Technologies..1

Introducing Avoka SmartForm Factory 3

Empowering organisations to transact online


Enabling Digital Self-Service & Mobile Data Collection

ERPCRM ECM CUSTOM

EXISTING ENTERPRISE SYSTEMS


3 Themes for Avoka SmartForm Factory


SmartForm Factory Demonstration

Online FormOnline

Form

Form Spec

Online Form

XML

AdobeLiveCycle

PDF Forms & DocumentsProcess Management (BPM)Digital SignaturesPDF Conversion

ERP CRM ERP CRM ERP CRM

Organisation #1 Organisation #2 Organisation #3

XML

Avoka SmartForm Factory

http://demo.avoka.com/finance

http://demo.avoka.com/sfmanager/login.htm

https://composer.demo.avoka.com/


Requirements: Form Design

Transact Online

Deploy

CreateGraphical form editor

Smart Templates

Reusable Form Blocks

Codeless Business Rules

Style Sheets & Layout

Preview for PC, Tablet & Phone

Interactive PDF / HTML Forms

Cloud solution

http://composer.demo.avoka.com/composer


Requirements: Form Deployment

Transact Online

Deploy

BuildManage deployment to “Live”

Map Pre-Population Data

SFF Portal or existing WCM

System Integration

Payment Gateway Integration

Timed Deployment/Retirement

Specify Attachment Biz Rules

Scalable + Quality of Service

Cloud Ready

http://demo.avoka.com/sfmanager


Requirements: Form Usage

Transact Online

Deploy

BuildAnonymous & Authenticated

Pre-Populate known data

Save Partially Complete Forms

Form Payment Processing

Mobile Worker Solution

Attachments/Supporting Docs

Digital/Wet Signature Support

Status Updates

Submission History

http://demo.avoka.com/govassist/form.htm?formCode=application-for-an-3

http://demo.avoka.com/govassist/form.htm?formCode=application-for-an-4


Enabling online transactions between Business and GovernmentSituation

There are over 9,000 primarily print-only forms that a Business may be required to complete when transacting with Government. With an error rate of 40%, these paper forms were ineffective and inefficient for both Business and Government.

Solution A shared service based on Adobe LiveCycle and

Avoka SmartForm Factory was established to replace paper forms with SmartForms

The SmartForms shared service provides Pre-Population, Submission Management, Payments, Attachments, Submission History and delivery of Forms and Data to individual agency systems

Outcome Approximately 1,000 SmartForms in production Significant savings for Businesses and Government

850+ SmartForms | 0 Errors | 10x ROI


Cyclone Yasi – Rapid Online Response

Situation In 2011, Cyclone Yasi devastated Northern

Queensland leaving people homeless and out of work. The Federal Government, through Centrelink, needed to respond quickly through the Disaster Wage Assistance program.

Solution Avoka SmartForm Factory was used to design and

deploy a powerful online SmartForm application allowing businesses to register themselves and their employees for Wage Assistance

Outcome The Online application was delivered in 3 days Employers self-registered for assistance delivering

validated information to Centrelink for processing and reducing burden on Call Centre

Delays associated with paper forms were avoided

Online in 3 Days | Errors & Delays Avoided


Student Online Self-Service

Situation UWS, one of Australia’s largest universities, was

heavily reliant on paper processes for administration of students and courses which created delays, frustration and added to faculty work-load

Solution Avoka SmartForm Factory deployed to provide

online self-service portal Electronic data capture with automatic workflow

routing for approvals Integrated to student and course administration

systems as well as content management

Outcome Errors and re-work eliminated Auto-routing and prioritisation/escalation reduced

processing times and improved visibility

184% ROI | 400% in processing time


Mobile Workforce Enablement

Situation As a provider of premium audit, loss control,

and inspection services to the Property & CasualtyInsurance industry, Overland’s 2,500 occasionally connected workforce were heavily reliant on inefficient & error prone paper forms and processes.

Solution Adobe LiveCycle & Avoka FormFactory on Laptop and

Tablet Devices Customised Forms for Insurer specific data collection Work order inventory management, Site scheduling

and routing, Online and offline processing, Integrated communications

Outcome Differentiated service offering through Data Quality,

Consistency, Support for Customisation and Staff Productivity

Saved >$1.5m/yr | 126% ROI | Competitive Advantage


Digital Enablement for Mobile Staff

Situation Frequent errors on paper originating from thousands

of occasionally connected staff and certified contractors for critical install, service and repair processes.

Solution Adobe LiveCycle and Avoka FormCenter deployed to

deliver electronic work requests Interactive PDF forms allow online/offline data

capture Integration to core systems through TIBCO ESB

Outcome Paper based errors eliminated Straight Through Processing facilitated Staff can concentrate on doing their jobs

0% form errors | No manual data entry


Hampshire Constabulary (inflight)

Situation Hampshire Police are one of over 40 police forces in

the UK focused on improving Officer productivity through mobile devices and technology in general. The process for capturing Witness Statements was highlighted as an opportunity for improvement.

Solution SmartForm Factory for Mobile Field Worker Electronic Witness Statement forms for a different

purposes “Sign-On-Glass” capability within forms

Outcome Improved productivity for officers meaning “more

time on the beat” More convenient for witnesses Faster access to information to support prosecution

Process Automation| Disconnected Working


Digital Enablement for Inspection Staff

Situation Paper based inspections to assess the upkeep and

safety of 160,000+ rental properties for repair budgeting and purposes

Solution Avoka Mobile Field Worker solution Interactive PDF forms allow online/offline data

capture Integration to Asset Management System for pre-

population of asset information and uploading of completed inspection data

Outcome Paper Form processing Cost and Delays eliminated Immediate prioritisation of Safety related Repairs More accurate forecasting of repair budgets

$1m+ Cost Saving | Improved Safety


NSW Dept Justice & Attorney General

Situation Interactions between Citizens / Legal Professionals

and the Courts system was reliant on the lodgement of complex paper forms and documents creating an environment of high cost and a requirement for significant knowledge to transact

Solution SmartForm Factory for Digital Self-Service SmartForm Portal for public access to a range of

SmartForm Applications with integrated payments, attachment processing and data validation

Outcome Ease of accessibility for organisations, legal

practitioners and litigants involved in cases Reduced costs and increased efficiency for courts Reduced costs and increased efficiency for clients

Process Automation | Improved Experience


Avoka SmartForm Factory provides business teams with a platform for the agile creation, deployment and management of data collection applications. Platform encapsulates a complete set of functionality to enable the creation, deployment and

management of data collection applications with no coding or programming skills required

Single design produces an optimized data collection application for any device online or offline

Built from years of real world experience across hundreds of projects

SmartForm Factory


Technology

SmartForm Factory (Intelligent SmartForm Solution)