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1
NONPROFIT & SMALL BUSINESS ONLINE MARKETING STRATEGIES
Presented:
October 11, 2011
2
WHO AM I? ONLINE MARKETING STRATEGIES
What we’ll cover:
Search Engines
Facebook & Other Social Networks
Web Analytics
Mobile/Smartphones
Nonprofit Freebies
3
WHO AM I?
Online Marketing Director
Web Content Veteran
SEO, PPC, Social Networking
AdWords Certified with Web Analytics Focus
Journalism Background
4
NOW BACK TO YOU
Recruit prospective customers and volunteers
Engage existing customers and members
Recruit donors
Build community from your existing network
Get recognition for your good work
Forge alliances with people who share some of your goals
5
ONLINE TACTICS FOR YOUR ORGANIZATION
Search engines
Social networks
Facebook (yes, it gets its own bullet!)
Mobile/Smartphones
6
WHAT YOU CAN DO ONLINE
Illustrate the problem…and your solutions
Get people talking about your subject matter
Share successes (brag!)
Listen better
Bonus: Free research
7
HOW PEOPLE FIND YOU ONLINE
Search engines � Half of all Web visits start at a search engine
Social networks
10% of all online time spent on Facebook
Still the #1 activity people do online
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Search Engines Show up higher on Google for strategic keywords
9
SEARCH ENGINES: “ORGANIC” LISTINGS
10
SEO: HOW DOES GOOGLE DECIDE?
Rankings earned— NOT bought!
Long-term branding endeavors
Secret formula (like Coke!)
11
PPC: PAY PER CLICK (PPC) OVERVIEW
12
Charged ONLY when people click on ads
Quick fix to increase online presence
“Quality Score” determines price, position
Measurable, accountable
PPC: PAY PER CLICK (PPC) OVERVIEW
13
Web Analytics: Free research on what works and what’s a waste
14
WEB ANALYTICS BENEFITS How people use your site: What works & doesn’t
Most popular pages
See how users find out about site Search engines Keywords
Referring sites
Find out which organizations users are from
Intelligence about how prospects view your org
15
View by: State City/Town
ANALYTICS: WHERE ARE YOUR BEST VISITORS?
16
Spot weaknesses in
message, presentation
WEB ANALYTICS: WHERE LEADS DROP OUT
17
WHAT IS SUCCESS?
And how do we measure it?
18
Success =
Conversions
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Completion of actions showing deeper interest/engagement in
your organization
CONVERSIONS
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Not leaving Viewing more pages, longer Registering Returning a lot Following/friending Commenting on content Sharing on social networks Subscribing to a feed Posting content Joining/Buying
ENGAGEMENT FUNNEL
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Goal: Move people
down the funnel (i.e., get people more
engaged)
ENGAGEMENT FUNNEL
22
Measure how many people progress
how far down engagement funnel
ENGAGEMENT FUNNEL
23
Social Networks Get your fans to do your marketing for you
24
Communicate directly with peers, prospects, donors
Viral marketing: friends tell friends
Low barrier to entry
SOCIAL NETWORKNG OVERVIEW
25
10% of all online time spent on Facebook
2% of all online time spent on News Feed
Prime way to talk to your ardent fans
WHY FACEBOOK MATTERS
26
Educate Excite Enlist
WHAT TO DO WITH FACEBOOK
27
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Email marketing Not sexy, but it works
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EMAIL IS STILL #1 ONLINE ACTIVTY
Despite new trends, email & search consistently most-used channels
92% of online Americans use email
61% use it on an average day
Youngest, college educated & wealthiest use email most
Source: Pew Internet “Search and email still top the list of most popular online activities” 8/9/11
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The biggest threat to your message: Spam!
97% of ALL email is spam
Don’t get sent to the Spam Folder
Know, follow CAN-SPAM Act
Other threat: Email OVERLOAD
WHAT YOU NEED TO KNOW ABOUT EMAIL
31
Subject lines: Beware default character limits for GMail, Outlook
Images: Most programs filter them out; Don’t put important messages solely in graphics
Include good calls to action: Get folks to DO something
Measure: Not just open rates. What do people do after they click?
USE EMAIL EFFECTIVELY
32
Mobile Marketing Smartphones change how people get info
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One-third of all American adults (35%) own smartphones
58% of 25-34 year olds own a smartphone
25% of all smartphone owners do most of their online browsing on their mobile phones
Source: Pew Internet “Smartphone Adoption and Usage” 7/11/11
SMARTPHONES
34
Make sure your site looks good on various phones
Engage fans on phones through Foursquare, SMS, Maps
Let people take an action through texting
Consider games, contests to get people to respond using their phones
LEVERAGE MOBILE
35
Google, many others offer discounts, credits for 501c3s Google Grants: AdWords credits Network For Good: Online fundraising service Firstgiving.com: Make it easier for people to donate to
you Good2Gether: Service to promote nonprofits contextually
on media Websites Constant Contact: 20% discount on email marketing Look to Twitter for expert advice (@kantor)
NONPROFIT SERVICES
36
Use online tools for recruitment and promotion Sales and donations are the last step, not the first
Enlist and engage your most-ardent supporters
Test, test, test
Dizzying number of options: Focus on what works best
WRAPPING UP
37
Josh Fialkoff
617-500-3450
@joshfialkoff
Fialkoffconsulting.com/Profit
THANK YOU!
Fialkoffconsulting.com/Profit
Fialkoffconsulting.com/NonProfit