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ready to use Cloud SLAs
SLALOM Project 2
SLALOM is ready to use Cloud SLAs “SLALOM will take theory to practice, providing a trusted verifiable starting point for providers and
business users to negotiate SLAs for doing business in the Cloud in a simple, fair and transparent way”
SLALOM Project 3
SLALOM is Practical
ISO will tell you WHAT. SLALOM will help you with HOW.
Turning theory into practice.
SLALOM provides additional assurance for the uptake of cloud services with its SLA model legal clauses and technical
specifications, using a trustworthy base which is practical, fair, and understandable, while saving time and resources.
SLALOM Project 4
SLALOM addresses top problems for potential adopters of Cloud services
Lack of knowledge about what are fair and reasonable contractual terms and conditions related to service levels.
Lack of knowledge about how service levels need to be specified technically to provide meaningful protection for adopters.
Lack of resources – financial and personnel – to be able to research the issues.
Lack of clout to get some cloud service providers to offer fair and balanced provisions.
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SLALOM Project 5
Our work offers ready to use Cloud SLAs templates built on top of ISO
standards
Model Terms
Model Specifications
legal
technical
Make your life simpler. Forget about SLA uncertainty. SLALOM provides
practical templates for SLA contractual clauses and technical
specifications.Slalom gives you a trusted verifiable starting point for service providers and adopters to
negotiate with its guidance materials and its flexible framework built on top of ISO, which can be adapted to suit a variety of requirements and
verticals.
Compete on value. Take it or leave it is not an option. SLALOM’s model terms and
specifications are designed to be fair and balanced, not giving hidden advantage to
either providers or adopters. Consensus between all stakeholders and promotion of safe and fair models’ is needed. We are aligned with
organizations that are driving the uptake of recommendations both by cloud providers and consumers
such as EC, standards organizations, and industry associations.
Practical
Cloud SLAs are not simple, but SLALOM is. We establish the
baseline to allow you focus only on what matters so you can make
the safe jump into the cloud!SLALOM provides guidance for the use of its model terms and specifications saving
time and money.
Understandable
Safe & Fair
SLALOM Project 7
cloud service providers
closing thegapadopters
legal firms researchregulation & standardization institutions
Cloud Service Providers can base their own SLA contractual clauses and technical specifications on the SLALOM recommendations.
Cloud Adopters will identify use of SLALOM to mean trustworthy and fair service level contractual terms and technical specifications.
We work with world class experts in the field of legal cloud contracts to provide
open wording for service level issues
We are aligned with organizations that are driving the uptake of recommendations both by cloud providers and consumers such as EC,
standards organizations, and industry associations
The models cover both current market practice and scenarios emerging from
state of the art research.
SLALOM Project 8
Contacts us to help us improve how Cloud
SLAs should be done in the real world.
http://bit.ly/SLAlomWantsToKnow
One of our goals is to take into seek consensus and create a practical reference for doing business in the cloud.
SLALOM Project 9
The SLALOM initiative is being undertaken by consultants from global service provider Atos, the legal specialist Bird
and Bird, researchers from the National Technical University of Athens and University of Pireaeus, and the
Cloud Industry Forum, an industry body championing transparency and trust of online services.
SLALOM Project 10
SLALOM is a CSA financed by European Commission under Grant agreement 644270
For more information on the initiative contact us:
@CloudSLAlom
www.SLALOM-Project.eu
SLALOM Project Coordinator ([email protected])