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INTRODUCTION
“Ensure that skills and knowledge are transferred to operations and support staff to enable them to effectively
and efficiently deliver, support and maintain the
service according to required warranties and service levels”
RUNNING ORDER
Drivers – What’s important to SM; what’s important to PM?
Conflict & Complexity – What’s the landscape?
Effective Transition and Release – How to manage difficulties
Principles – How to approach a common ground
Project Deliverables – Where to get involved
CONFLICT AND COMPLEXITY
Reduce Change
Reduce Incidents
Increase Stability
Service
Increase Change
Incident Neutral
Stability Neutral
Project