Presented byStefan Okhuijzen, VP Business ApplicationsRobert Kovsky, Manager, Business Systems CRM

Presented on08 October 2015

Empowering our enterprise with Mobile Apps

Contents

1. SES overview• Company profile

• Strategy and Challenges

2. IT Strategy – Why RAD – Why OutSystems?• Impact on IT Strategy

• Why we selected OutSystems

3. Empowering our enterprise with Mobile Apps on the OutSystems Platform• Customer 360 App

• Lessons Learned

4. Q&ACompany overview 2

SES overview

Owns and operates one of the world’s largest commercial satellite fleets• Over 50 satellites covering 99% of the globe

Partner of choice for major global broadcasters, telcos, enterprises, governments and institutions• Technical reach of 312 million households in 2014• Largest HD channel line up (over 1,900 channels)

in Q1 2015

Global reach, regional support• Over 1,230 employees in 23 locations worldwide

2014 contract backlog: EUR 7.3 Billion

World leading satellite operator and dynamic market leader

Company overview 4

Providing connectivity with integrated offerings of GEO and MEO satellites

Company overview 5

Our global fleet and access network

Company overview 6

Source: SES, Satellite Monitor YE14, B2B surveys among cable head-ends in North and Latin America, Pay-TV operators` figures, SES analyses & estimates Note SES reach includes subscribers reached via Ciel-2’s spot beams

154mEurope84m

North America

7mAfrica

44mAsia-Pacific

24mLatin America

Our global reach of 312 million TV homes

Company overview 7

1985 SES, Europe’s first private satellite operator, is founded in Luxembourg and signs launch agreement with Arianespace

1988 ASTRA 1A launches on ARIANE 4 at 19.2 East

1991 Co-location – an innovation by SES. SES’s first satellite co-located to multiply the number of services that could be transmitted from one position.

1995 SES goes digital – a huge attraction for channel providers was SES’s pioneering of digital broadcasting technology.

2001 SES acquires Americom from GE. SES GLOBAL is established with two operating companies: SES ASTRA and SES Americom

2006 SES refines its strategy of geographic expansion by acquiring New Skies Satellites

2008 SES combines its Americom and New Skies segments into single division called SES World Skies

2009 SES dives into strategic investment in O3b Networks’ constellation of MEO satellites

2011 SES merges with SES ASTRA & SES World Skies to form one company, SES

2012 unveils SAT>IP, new IP-based satellite reception technology

2013 SES launches its first Ultra HD demo channel

2014 broadcast world’s first live concert in Ultra HD – Linkin Park concert in Berlin

Our evolution

Company overview 8

Ever Changing Landscape

9

While content in HD is enjoyed everywhere, on every screen…

…new connectable devices bring Ultra HD quality to the consumer

People are getting accustomed to high definition from many more sources than TV

and many more to come…

Traditionally we measured ourselves against other satellite operators

However due the fast pace of innovation in information technology new competition has surfaced

Today we measure ourselves against the ICT industry and strive to be the foremost world-wide provider of satellite-enabled communication services and an indispensable contributor to global digitisation

First live transmission in UHD in collaboration with Samsung(Linkin Park @ O2 Arena, Berlin - November 2014)

Ever Changing Landscape

Company overview 10

2. IT Strategy - Why RAD? Why OutSystems?

Impact on IT Strategy

12

Information technology is moving faster than ever before and is disrupting traditional businesses around us

Digital strategies including Social, Mobile, Analytics and Cloud are key drivers behind the disruption

SES plays in an industry in which disruptive forces are at play driving new customer expectations

The IT Strategy was in need of an update

Impact on IT Strategy

13

To be the foremost world-wide provider of satellite-enabled communication services and an indispensable contributor to global digitisation 1 We need to modernize and deliver IT solutions faster to meet today’s IT demand 2Scaling up is will require us to embrace new sourcing strategies and secure cloud technology 3

How IT will help to win Key tenets of the IT Strategy

14

Mobile/Collaboration

Strategic

Integrated Information

Standardize & Simplify

Agile

Rapid Application Development (RAD) of mobile apps hit all five tenets of our IT strategy

The prospect of getting results fast combined with a mobile first approach got staff excited and was easy to “sell” internally

We looked at the market and found only a limited number of players excelling in RAD

Outsystems was selected as our supplier due to the technical maturity of their platform and the only vendor that did not actively pursue a strategy of vendor lock-in

15

3. Empowering our enterprise with mobile apps on the OutSystems Platform

Company overview

ASTRA 5B on-board Ariane 5

Rocket Speed from Day One

Company overview 16

SES Went for a Hybrid Environment with production on site – DEV and TEST in the OS Cloud

Concurrent Projects:• SES StyleGuide incorporation• SES Customized version of NOW App (iOS, Andriod)• Implementation of On-Premise OutSystems Environment• Customized SES Authentication flow based on ADFS• Express Project for internal Knowledge Networking App• Standard Project for Customer 360 App

- Integration with SAP CRM via SAP PI

• Training of 2 SES Developers on the OutSystems Platform

Completed in 3 Months!

Express Project – RRRRAPID Application Deployment

Company overview 17

Knowledge Management made fun! From a Blank Piece of paper to fully

functional application in 6 weeks Using OnTrack, the Business Owner

worked directly with the developers• Short Daily status Stand-Ups

• IT Project Manager engaged only weekly

Customer 360 with SilkUI and SAP Integration

Company overview 18

“Great Apps” Program Impact

Company overview 19

www.outsystems.com20 © OutSystems. All Rights Reserved 20

Severity Grades

Needs to be fixed if there is

extra time on the project

1

Fixing this should be given

low priority

2

This is important to fix,

so it should be given high

priority

3

This is imperative to fix before the

product can be released

4 COSMETIC MINOR MAJOR CRITICAL

How we grade each Usability Problem

Don’t Underestimate The “One Time”

Setup

• VPN’s, Firewalls, User Management, ADFS, SSL, “Pretty” URL’s• Secure communications with SAP times 2 for Hybrid environment

Consider Integrations

• Rapid OutSystems vs. Not so rapid SAP• Integration implies extending, not replacing the existing system

Everyone is an expert in mobile

• End User expectations are different for mobile applications• Data Speeds are not always controlled so “Chattiness” should always be considered

Branding and Style guide

• Many capabilities in the platform we should have embraced from the beginning

Peripheral licensing and technology

• Push Notifications require service (PushWoosh)• Custom App per Device, require development licenses• Cannot publish via App Stores unless customer facing, works fine with MDM

Lessons Learned

Company overview 21

Questions?