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ServiceNow Town Hall deck from the Central Ohio SNUG in Columbus
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ServiceNow Town HallPrepared for the Central Ohio SNUGJuly 2013
Objectives
1. You’ve heard from us...now we need to hear from you!2. Learn about each other’s ServiceNow priorities,
challenges, and maturity levels.3. Engage your peers. Make a least one connection you’ll
maintain offline.
How it works...
Meet. Discuss. Share.
How mature are you?
0 <1 >1
How mature are you?
When do you go live? With how many process users?
When did you go live? With how many process users?
What will you deploy in phase one?
What did you deploy in phase one?
What’s one thing you’d like to learn from a vet?
What’s one thing you’d do differently in hindsight?
What does automation mean to you?
Using Orchestration
Deploying Orchestration
within 12 months
Not deploying
Orchestration within 12 months
What does automation mean to you?
Identity and access management?
What’s manual today?
IT operations? What’s repetitive today?
Something else? What’s error-prone today?
What can you build with a hammer?
0 custom apps
outside IT
1 custom app
outside IT
>1 custom app
outside IT
What can you build with a hammer?
How are custom apps delivered? Describe the app.
What’s required for ServiceNow to be used beyond IT?
Why was it built in ServiceNow?
What’s an app you might build in the future?
What’s next?
Wave that magic wand...
<100 process
users
101-500 process
users
>500 process
users
Wave that magic wand...
What’s your top ServiceNow priority?
What’s your number one challenge?
What’s your number one feature request?
How can we make your life better?
Dan Turchin
Sr. Director Product Management
p: (408)899-3954
m: (650)533-0918
