SAP FORUM İSTANBUL 2016 - DİJİTAL DÖNÜŞÜMDE MÜKEMMEL KULLANICI DENEYİMİNİ YAKALAMAK: PEKİ NASIL?

SAP FORUM İSTANBUL Reimagine Business for the Digital Economy

Data Driven Decision Making with SAP UEM by Knoa

Speaker’s Name : Timothy Daugherty

Department : Dexler Education

© 2016 SAP SE or an SAP affiliate company. All rights reserved. 2 Internal

To transform, first we must understand our systems and users

• Which application changes will yield the strongest measurable business results?

• Where are efficiency gaps costing the organization money?

• Why are certain users dissatisfied with our customized system?

• How do we improve system process adoption?

• How do we measure the promised ROI from our enterprise investment?


Just the facts

of errors happen multiple times before they are reported

of IT help desk call time is about finding missing information

of system and application errors are never reported

of service level agreements fail to allocate user error

of upgrades and roll-outs cause business disruption

of application functionality is not used

of training is delivered to the wrong need

of performance problems are caused by user behavior

of reported performance problems are not system related

of problems are user versus system? Do you know?


The Business Challenge of Digital Transformation Projects

• Perceptions or misconceptions of the reported problems

• Determining the true cost of retraining

• Master Data Issues impacting downstream processes

• Authorization issues impacting users ability to complete required tasks

• Helpdesk team becomes preoccupied with solving recurring issues


The new decision process starts with data...

“Successful ERP

implementations

require analytics

from various

business functions to

keep projects on

track and tied to

actual performance

based on real data”.

• By 2016, 80% of CIOs will deliver

a new architectural framework that

enables innovation and improved

business decision making.

• 56% of enterprise executives say

10% or more of their growth will

be related to analytics

• By 2019, 81% of senior executives

see analytics being a major

contributor to 10% or more of their

companies’ growth.

Source IDC.


Digital Transformation Projects and the Data Gap

Transformation Projects are designed to:

• Connect disparate systems or uplift analog systems and processes

• Incorporate new data capture streams and Internet of Things

• Empower the organization built on a true digital core

With major change brings the potential for major headaches.

Minimizing disruption by incorporating end user data is the key to bridging the gap


The Solution: SAP UEM by Knoa

SAP UEM by Knoa captures user

activity and provides reports

measuring both system performance

and user efficiency within specific

processes of the SAP application.

Decisions are then backed by true,

end user specific data.


Decisions are driven by SAP UEM by Knoa’s Core Metrics

Provides immediate visibility into how end-users are utilizing SAP enterprise applications

Provides comprehensive and deep insights into user performance and application adoption,

Assesses organizational performance, identifies problem areas that need attention, and measures the benefits while minimizing the costs, disruption and risk to the business.

User Activity and Process Adoption

Analysis

Error Analysis and Reduction

Application Performance Analysis and Improvement


Determine Actual Usage of SAP Transactions Utilize dashboards and reports to analyze true user activity data

Measure true active time for all SAP

transactions to understand the real

adoption level. Use trend analysis

to quickly detect a change in usage.

Only the Knoa agent can

detect the true active and

idle times within all

standard and custom

transactions.

Quickly see which users

are adopting the custom

transactions and which

ones are not.


Provide Support Before Help is Even Requested Identify issues during the project without user interaction or interruption

Proactively identify

slow screens

impacting user

productivity

Proactively detect

system errors

impacting system

availability

Proactively detect

work stopping user

errors before they are

even reported

Can you please

provide images with

higher resolution?

The presentation will

be screened on a

large area


Identify Where End-users Encounter the Most Issues Streamline the transition to new processes by capturing all user errors for review

Some users are

clearly struggling

while others are

super users!

More than 50% of

user errors are

within Post-Award

(Procurement BP)

functional role

More than 95% of

all user errors are

in 4 screens!


Security Management


Transfer of Goods


Business Benefits and Value Proposition of SAP UEM by Knoa

• Utilize data to ensure changes deliver value

• Confirm or disavow perceptions and opinions

• Prioritize changes

• Optimize help desk

• Prioritize limited resources

• Direct training resources where needed

• Identify issues early and minimize overall error impact

• Review roles to avoid authorization errors, minimize interruption

© 2016 SAP SE or an SAP affiliate company. All rights reserved.

Thank you

Contact information:

Timothy Daugherty

SAP Learning Consultant

Dexler Education

[email protected]

+1.646.244.8496

mailto:[email protected]

Technology

SAP FORUM İSTANBUL 2016 - DİJİTAL DÖNÜŞÜMDE MÜKEMMEL KULLANICI DENEYİMİNİ YAKALAMAK: PEKİ NASIL?