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SAP Digital Business Services
May, 2017
SAP Enterprise Support Value MapsYour Fast Lane to Support Expertise
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On-premise
SAP Enterprise Support: Customer success and rapid adoption of innovation
Cloud
Proactive and
preventive
support
Hybrid
Across all
deployment
options
SAP Enterprise Support
Collaboration
Innovation and
Value Realization Mission-Critical
Support
Empowerment
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SAP Enterprise Support Value Maps Embedded into SAP Enterprise Support Academy
Empowerment.
SAP Enterprise Support Academy empowers you to build the knowledge and
skills needed to maximize the benefit of your SAP solution, no matter your
choice of deployment.
Platform.
Easily access SAP Enterprise
Support learning content and
services.
People.
Stay up-to-date by leveraging
expert content in various delivery
formats and levels of detail.
Practice.
Let us help you boost collaboration
between business and IT units by
addressing different functional
roles and assisting in creating
business cases and value.
Visit us at https://support.sap.com/esacademy
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SAP Enterprise Support Value Maps: Your fast lane to support expertise
Select the SAP Enterprise Support value map topic that
addresses your business challenge, discover your individual
road map, and use the SAP Enterprise Support offerings
step-by-step to reach your objective.
On-demand expertise through a cloud-based social
collaboration platform (SAP Jam) connects you directly with
SAP experts and peers.
Social collaboration
Obtain guidance from the SAP support experts who
moderate each value map group.
Expert access
Guided approach
Build the knowledge and skills you need to successfully
manage your transformation to the digital economy.
Empowerment
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SELECT YOUR
OBJECTIVE
• Business scenario
recommendations
• Meet-the-Expert session:
Overview of SAP
S/4HANA Finance
• Meet-the-Expert session:
Overview of transition to
SAP S/4HANA
• Meet-the-Expert session:
Analytics for SAP
S/4HANA
• …
EXPLORE PREPARE REALIZE DEPLOYOBJECTIVE
ACHIEVED
• Continuous quality check
for implementation
• Continuous quality check
for going-live support
• …
• Meet-the-Expert session:
Rapid data migration to
SAP S/4HANA
• …
• Expert-guided planning:
New implementation of
SAP S/4HANA
• Meet-the-Expert session:
Sizing for SAP HANA
• Meet-the-Expert session:
System clean-up prior to
migration to SAP
S/4HANA
• …
Example:
Deploy your
implementation of
SAP S/4HANA
Example:
Implementation of
SAP S/4HANA
completed
01 0302 04
*) Learn more: Whitepaper: Speed Up Your Digital Transformation with SAP S/4HANA and SAP Enterprise Support
SAP Enterprise Support Value Maps
Example: SAP S/4HANA & SAP HANA Value MapObjective-based approach*
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*) Please note that estimates are roughly calculated since figures will depend on system complexity and standardization level.These figures do not specify implementation times but time to gain a deep understanding of what needs to be done.
OBJECTIVES HUMAN
RESOURCES(100% workload)
TIME PROJECT
DURATION (summarized effort)
Learn about SAP S/4HANA and understand the business value and the road to SAP S/4HANA 1 FTE 16 hrs 2 days
Produce a business case to transition to SAP HANA, SAP Fiori, and SAP S/4HANA based on your
current productive solution1 FTE 40 hrs 5 days
Explore and learn about SAP HANA and SAP S/4HANA implementations 1 FTE 16 hrs 2 days
Learn how to prepare prerequisites for SAP S/4HANA conversion 1 FTE 80 hrs 2 weeks
Realize how to perform a database migration to SAP HANA, perform a conversion, and implement
new SAP S/4HANA innovations and SAP Fiori1 FTE 120 hrs 3 weeks
Deploy SAP HANA and SAP S/4HANA by leveraging CQC services. 1 FTE 80 hrs 2 weeks
Automate and configure your specific business solution operations with SAP Solution Manager and
SAP HANA-related tools.1 FTE 120 hrs 3 weeks
Example: SAP S/4HANA & SAP HANA Value MapRequired investment from customers*
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SELECT YOUR
OBJECTIVE
• Empowerment Packages
for Integration Scenarios
• Meet-the-Expert session:
SAP HANA Cloud
Platform, Integration
Service Overview
• Meet-the-Expert session:
Cloud Integration
Connecting Both Worlds
• …
PLAN BUILD RUN OPERATEOBJECTIVE
ACHIEVED
• SAP Enterprise Support
Report Cloud Edition for
SAP Success Factors
• Enabling and Using the
Admin Center
• …
• Continuous quality check
for implementation
(verification session)
• Cloud Integration Best
Practices (Empowerment
Package)
• …
• Meet-the-Expert session:
Transfer of Employee
Data from
SuccessFactors to SAP
ERP HCM
• Continuous quality check
for implementation
(analysis session)
• …
Example:
Choose the
appropriate integration
methodology and data
migration strategy
01 0302 04
SAP Enterprise Support Value Maps
Example: SAP SuccessFactors Value MapObjective-based approach*
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*) Above estimations are based on past experience with 1 FTE with 20% and depend heavily on the individual customer situation (e.g. project size, skills, complexity etc.)
OBJECTIVES HUMAN
RESOURCES(100% workload)
TIME PROJECT
DURATION (summarized effort)
Learn about getting started with SAP SuccessFactors 1 FTE 5 hrs 1 week
Consider the security and privacy implications with SAP SuccessFactors 1 FTE 4 hrs 1 week
Discover the value, roadmap recommendations, and best practices to extend business scenarios 1 FTE 8 hrs 2 weeks
Choose the appropriate integration methodology and data migration 1 FTE 12 hrs 3 weeks
Safeguard the go-live through going live analysis and verification 1 FTE 4 hrs 1 week
Manage, monitor, and optimize the business outcomes 1 FTE 6 hrs 2 weeks
Implement an end-to-end incident and escalation management process 1 FTE 4 hrs 1 week
Example: SAP SuccessFactors Value MapRequired investment from customers*
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Customer
Direct access to SAP
Support experts
Discuss and exchange
ideas with other
customers across
different geographies
Fast SAP best practice
responses
Exclusive access for
SAP Enterprise Support
customers
Share expertise and
provide guidance
Get direct customer
feedback
Scalable social support
SAP
SAP Jam
On-demand expertise through a cloud-based social
collaboration platform
Learn more about SAP Jam >
https://jam4.sapjam.com/ X
Social business collaboration with SAP Jam
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• SAP SuccessFactors
• Security
• Custom Code Management
• Change Control Management
• SAP S/4HANA Cloud
• SAP Cloud Platform
• Run SAP Solution Manager
• Business Decision Makers
• Technical Monitoring & Alerting
• SAP S/4HANA & SAP HANA
• Data Volume Management
• SAP Analytics Solutions
• SAP Jam Collaboration
Available SAP Enterprise Support Value Mapshttps://support.sap.com/valuemaps
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95%Time reduction in cash-flow processes 1
30%Improvement in system performance 2
15%Increase in manufacturing capacity 3
30%Improvement in IT administration 2
20%Saved on consulting fees 4
20%Saved on learning costs 4
FasterReport generation 5
Lower Total cost of ownership 6
BetterImproved availability of the cloud solution 7
Sources: SAP Customer References: 1 Aché Laboratórios Farmacêuticos S.A; 2 Shandong Wuzheng (Group) Co. Ltd.; 3 Hefei Snowky Electric Co. Ltd; 4 Ashapura Minechem Limited; 5 Marisa Lojas S.A; 6 Owens Corning; 7 Piaggio & C. SpA; More customer references
Selected Customer Benefits
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“We are always focused on innovation and business. For this reason we followed the SAP Enterprise Support value map approach. […].”Silvia Marziale, Human Resources Process Information Systems Manager, Piaggio & C. SpA*
*) Learn more: Piaggio Group: Better-Performing Software with SAP Enterprise Support Value Maps
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Get an overview
Learn more about objectives, project
duration and benefits
Find all generally available SAP Enterprise
Support value maps
Receive latest news and information about
upcoming pilots
Request access
Get started today!https://support.sap.com/valuemaps
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Step 3Step 2Step 1
Click on ‘Request access to a
new value map’
Choose ‘Value Map topic’ and
‘objectives’.
Click on ‘Next’ & ‘Finish’
Provide your ‘Contact Details’
Three simple steps to registerhttps://support.sap.com/valuemaps
Contact information:
For further details, please contact your SAP Enterprise
Support Advisor or send an e-mail to:
Thank you.
