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Service Cloud Spring 16 Deep Dive for SEs2016121CBU
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Release NotesRelease Overview DeckRelease Overview DeckGA5Service Cloud SDO JP
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4
Spring 16
Lightning ExperienceSOSGASpring 16
Force.com Chatter Plus
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n GALightning Experience
Lightning Experience IdentityCommunity
API
Lightning Experience RestAPI
Live Agent ChatChat Chat
n SOS Beta
Beta Agent Availability API
Social Customer Service Social Studio AccountE
/
n Force.com Chatter Plus
n
Service Cloud Spring 16
6
GAand
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AssetsAssets502000Assetsex. 5
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Spring 16Assets ONIdentityCommunity
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Live Agent
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30
10
11
APIAPIx!
disableTabClose
Salesforce Console Integration Toolkit Developers Guide
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Lightning Experience
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Lightning Experience/
S1
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Lightning ExperienceMail-to-Case
S1
-to-
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Lightning ExperienceSalesforce1 Salesforce1 Lightning Experience
Salesforce1 Lightning Experience
Salesforce1
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RestAPIWeb-to-CaseRestAPI
Sites Guest Access to the Support APION
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Live AgentChatChatChatLive Agent
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Live AgentChat
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BetaSDKSDK
Agent Availability APISOSAPISDK
SOSBeta Service For Apps: Pilot
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Social Customer ServiceSocial Studio AccountE Social Studio AccountE
Social Studio AccountE
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Social Customer Service
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Social Customer ServiceApexApexApex
private void setModeration(SocialPost post){//if we don't automatically create a case, we should flag the post as requiringmoderator review.if(post.parentId == null)post.reviewedStatus = 'Needed';}
5061-65Parent EQUAL TO "" AND ReviewStatus NOT EQUAL TO "ignoreParent EQUAL TO "" AND ReviewStatus EQUAL TO "Needed
Apex
Apex
Apex
http://resources.docs.salesforce.com/200/4/en-us/sfdc/pdf/social_customer_service_impl_guide.pdf
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Social Customer Service
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/
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APIAPI
10
27
n GALightning Experience
Lightning Experience IdentityCommunity
API
Lightning Experience RestAPI
Live Agent ChatChat Chat
n SOS Beta
Beta Agent Availability API
Social Customer Service Social Studio AccountE
/
n Force.com Chatter Plus
n
Service Cloud Spring 16
28
29
30
Force.com Chatter Plus
31
n GALightning Experience
Lightning Experience IdentityCommunity
API
Lightning Experience RestAPI
Live Agent ChatChat Chat
n SOS Beta
Beta Agent Availability API
Social Customer Service Social Studio AccountE
/
n Force.com Chatter Plus
n
Service Cloud Spring 16
32
n
n
n
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