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Service Manager 2012 & Orchestrator 2012
Diego S. Gancedo[ MCP – MCTS – MCITP ]
IT Specialist [email protected]
http://blog.diegogancedo.com.ar/
http://twitter.com/dgancedo
Guillermo Sánchez[ MCP – MCTS – MCT – MCITP ]Microsoft MVP: Virtual Machine ArchitectureConsultor IT | [email protected]
http://itsanchez.com.ar/
http://twitter.com/ITSanchezAR
AgendaIntroducción
Service Manager
Orchestrator
IntroducciónService Manager 2012Es una plataforma integrada para la automatización y adaptación
de las mejores prácticas para la gestión de servicios IT, utilizando
las recomendaciones de MOF, ITIL y COBIT
Orchestrator 2012Es una plataforma de automatización para orquestar e integrar
herramientas de IT destinada a reducir el coste de las
operaciones de los datacenters, al tiempo que mejora la
fiabilidad de los procesos de IT
Service Manager
Objetivos de IT como Servicio
ITIL®
COBIT®
MOF®
Process Design Implementation
Automation
Standardization
Compliance
Self-service
• Reduce Costs • Increase Service Levels • Faster Time to Delivery• Provide More Data• More Transparency• Compliance
ITaaS Objectives
Service Manager Habilita la Automatización Controlada
Centralized Data StorageAutomation Services Integration
Wo
rk I
tem
s
Co
nfi
gu
rati
on
It
em
s
Kn
ow
led
ge
Configuration Management
DB
IT DataWarehouse
Service Manager Habilita el auto-servicio
Portal
Reports & Dashboards
E-Mail & Other Clients
Excel
Service Manager Provee Estandarización
Business Process
Defined in Templates
CMDB Data
Standardization
Common Model
Reconciliation of
Data
Service Catalog
Service Manager Provee Estandarización
Business Process
Defined in Templates
CMDB Data
Standardization
Common Model
Reconciliation of
Data
Service Catalog
Orchestrator
¿Porque deberíamos considerar la automatización de procesos?
Que nos brinda System Center en la automatización de procesos:ConsistencyComplianceCohesion
Removal of the manual The ability to choose
Orchestrator integra!
OpenView Operations
HP Service Manager SoftwareMake your IT service desk enterprise strength
Service Manager
.
HP iLO and OAHP OpenView Operations (Windows)HP Service ManagerHP Asset ManagerHP Network Node ManagerHP OpenView Operations (Unix - HPUX)HP OpenView Operations (Unix - Solaris)HP OpenView Service DeskIBM Tivoli Netcool OmnibusIBM Tivoli Enterprise ConsoleIBM Tivoli Storage ManagerUNIXVeritas NetBackup
BladeLogic Operations ManagerBMC Atrium CMDBBMC Remedy AR SystemBMC Event ManagerBMC PatrolCA SpectrumCA Unicenter Service DeskCA AutosysCA eHealthCA Unicenter NSMEMC Smarts InChargeVMware vSphereActive DirectoryFTP
Integration Packs de terceros
Import Runbooks
Configure RequestOffering
Runbook Invoked
Create VMRequest VM from Service
Catalog
Service RequestCreated
SM Admin BUIT End User VMM Admin
Integración de Service Manager, VMM y Orchestrator
Gracias!!!
