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SMIG: Hands-On Workshop Roles & Responsibilities | RACI
Patricia Hswe, The Andrew W. Mellon Foundation@pmhswe | [email protected] | http://orcid.org/0000-0003-0013-2655
AcknowledgmentsBecause service
management is not individual labor . . .
And much appreciation to the following:
Carolyn Caizzi, Karen Estlund, Hannah Frost, Beth Hayes, Tony Navarrate, Rose Pruyne, and - last but not least - the ScholarSphere Service Team at Penn State & users of ScholarSphere.
Many thanks to today’s workshop collaborators - Kieren Etienne, Amy Neeser & Ellen Ramsey.
Service management
Service definition &
strategy
Service support and provision (service team)
Service marketing and
metrics
E.g., manage issues & problems, address
feature requests, growth factors.
E.g., create policies, determine service delivery & uses, factor in pilots & innovation.
E.g., promote, measure, review &
improve. How do findings inform service?
What additional challenges emerge?
Activities informing a
service management
plan
Service management
Service definition &
strategy
Service support and provision (service team)
Service marketing and
metrics
E.g., manage issues & problems,
address feature requests, growth
factors.
E.g., create policies, determine service delivery & uses, factor in pilots & innovation.
E.g., promote, measure, review &
improve. How do findings inform service?
What additional challenges emerge?
Activities informing a
service management
plan
Terms for Roles & Responsibilities• Project • Project Manager• Project Team• Service • Service Manager• Service Team• Product Owner -
http://agilemodeling.com/essays/productOwner.htm
• Scrum Master - http://www.scrumhub.com/what-does-a-scrum-master-do-all-day/
• Developer• System Administrator• Institution Administrator• Service Lifecycle (covered in
intro)• RACI Matrix
RACI MatrixWhat is itWhat does it doHow is it beneficialHow is it used
From http://project-m
anagement.com
/ The “Doer”
Buck stops here
In the know
Kept in the picture
For ScholarSphere 1.0
How to create a RACI matrix - 1What are the tasks (functions) that will need to be done on a regular basis? What are the responsibilities?These tasks go on the left side of the grid.
How to create a RACI matrix - 2
What are all the project roles? What positions will be doing which tasks?Once these are identified, they become labels for the top of the grid.
RACI Matrix - 3At what level or intensity - responsible? accountable? consulted? informed? - will these roles be working? Label R, A, C, or I.
Another example of a RACI matrix, this one with an “F” for “facilitating activities.”
From PM: project-management.com http://project-management.com/understanding-responsibility-assignment-matrix-raci-matrix/.
Thoughts? Observations?
RACI Recommendations• Every task has an R and
an A.• Accountability for a task is
a one-person job.• Following up with
stakeholders is key:• Share / discuss / agree
before the project or service.
Exercise: Try filling out a RACI matrix
Grid in GoogleSheets:https://is.gd/raciMatrix Tip: If you use the above, copy the file first before entering roles and responsibilities.
Discussion | Recap• How did it go?
• Revelations?• Pain points?
• Key takeaways?• Other aspects of a
service informed by RACI? https://is.gd/raciVideo
