Registration Number: 4225450Name: Juliano Garcia De Almeida

Utrecht,

EXIN hereby certifies that Juliano Garcia De Almeida has participated in theexamination

Foundation in IT Service Management according to ISO/IEC 20000

on 14 October 2011 and has

Passed

with a score of 97% where 65% is needed.

M.R.B. van der LandeCEO EXIN