Enghouse Interactive Italy

Corporate Presentation

The Difference

Portfolio and Deploy

• Multi-channel Contact Center and Self-service

• Attendant Operator Consoles

• Workforce Optimization

• Premise-based or Private

• Public or Community Cloud

• Hybrid Environments

Experience and Expertise

• Over 20 Years in Business.

• Delivering communications solutions throughout

43 countries and growing.

• Over 10,000 Customers.

• Over 1,000,000 End Users.

• Over 1,000,000,000 Interactions supported.

Enghouse Interactive is the global provider of

Interaction Management solutions.

Our strategy is to build a large diverse

enterprise software company through strategic

acquisitions that augment our organic growth.

Founded 19841,300+

Employees

Annual Revenue

$ 250+ Million

No DebtMarket Cap

C$ 1.3 BillionTSX: ESL

900 Partners 10,000 Customers

12 Languages

Across 43

Countries

We Empower Communications..

..Above Every Market..

..Regardless of Size

Markets and Customers in Italy

Utilities Telco & Media Finance

Outsourcing Public Administration Trade & Services

The Italian Profile

Solid Company Heritage

• Reitek acquired in 2015

• ITSonix acquired in 2014

• Headquartered in Milano.

• Employees: 93*

• Revenues: € 11.2* M

• Customers: +120*

* (aggregate, Dec. 31, 2014)

Partnerships

We create value for enterprises and organizations in the Contact

Management area:

• Multichannel software products to manage Lead Generation and

Customer Journey.

• Improve Sales and Customer Care monitoring and efficiency.

PortfolioInteroperability is Key to Offering a Rich Portfolio for Great Contact Center Communications.

MANAGER

AGENT

CUSTOMER

Voice/Screen Recording,

Agent Evaluation/Coaching

with QMS

Complete Contact Center

Management with

ContaCT Highway 7

BI Multichannel Dashboard

with easyView

Self-Service IVR with

CTManager

Ensuring Quality

with Speech Analytics

Thank You