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REFERENCE DESK TOOLKIT Kenley Neufeld

Reference Desk Toolkit

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Presentation given by Kenley Neufeld. The “Reference Desk Toolkit” is a moderated Discussion hosted by CARLDIG-South and Mt. San Antonio College Library on April 17, 2009. Co-panelists include Michelle Jacobs, UCLA, Amy Wallace, CSU Channel Islands and moderated by Elisa Slater, Loyola Marymount University.

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Page 1: Reference Desk Toolkit

REFERENCE DESK TOOLKIT

Kenley Neufeld

Page 2: Reference Desk Toolkit

Satisfying the Customer

My Criteria LibStats Meebo SMS Get Satisfaction

http://www.flickr.com/photos/lemoox/3444542040/

http://www.flickr.com/photos/lemoox/3444542040/
Page 3: Reference Desk Toolkit

http://www.wired.com/techbiz/it/magazine/16-03/ff_free

http://www.wired.com/techbiz/it/magazine/16-03/ff_free
Page 4: Reference Desk Toolkit

http://www.flickr.com/photos/ms_seuss/258495820/

http://www.flickr.com/photos/ms_seuss/258495820/
Page 5: Reference Desk Toolkit

LibStats

http://code.google.com/p/libstats/

Santa Barbara City College LibStats

http://code.google.com/p/libstats/
http://libraryvm.sbcc.edu/libstats
Page 6: Reference Desk Toolkit

Meebo

http://www.meebo.com

http://www.meebo.com/
Page 7: Reference Desk Toolkit

805-252-2448

Page 8: Reference Desk Toolkit

People-Powered Customer Service

http://getsatisfaction.com

http://getsatisfaction.com/
Page 9: Reference Desk Toolkit

Thank you

Kenley Neufeldhttp://kenleyneufeld.com

Santa Barbara City Collegehttp://library.sbcc.edu

http://kenleyneufeld.com/
http://library.sbcc.edu/

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