2011 PRODUCTS& SERVICES

Founded in 2002, RealLinx provides managed broadband, voice, security and hosting solutions at affordable prices. Our robust collage of tools, hardware, software and services serves as a one-stop shop for customers who want a world-class experience.

RealLinx empowers businesses, government and communities with the efficiencies and advantages generally achieved only by large, in-house IT teams. Our experience, tenacious spirit and innovative problem-solving philosophy are an asset that grows our clients’ businesses.

While RealLinx is proud to be headquartered in Austin, Texas, our nationwide footprint allows us to deliver real savings to organizations everywhere. 

• Data• Security, VPN, & Productivity• Voice & Video• Email, Shared Calendar, Web, & DNS

We are a Managed Services Provider

Real CommunicationMailLinx™/WebLinx™ Real Voice &

Video

VoiceLinx™

Real SpeedBroadbandLinx™ Real

Protection

SecurityLinx™

BroadbandLinx OptionsInternet• DSL up to 15Mbps• T1 and Bonded T1 up to 15Mbps• Ethernet over Copper up to 10Mbps• DS3 and Burstable DS3 up to 45Mbps• Metro Ethernet up to 100Mbps• OCx (fiber) optical lines into the hundreds of

MbpsPrivate Networking available when combined with our SecurityLinx ™

Private Line or Point-to-Point (P2P)• Any transport method• True Private Point-to-Point circuit Anywhere to Anywhere

Multi-Protocol LayerSwitching (MPLS) • Private Networking within the Carrier Cloud• Connect all sites privately and add Internet

as needed

Quality of Service (QoS) and Class of Service (COS) • When you run Voice, Video, and Data on a

single line, it is essential to PRIORITIZE traffic• RealLinx QoS and CoS optimizes and

prioritizes both from the Customer end and the Carrier end.

• Without attacking the problem from both ends, you are only solving half of the upstream/downstream battle

BGP (Border Gateway Protocol) redundant routing• True redundancy by routing the same IP

block across multiple Carriers

BroadbandLinx™

RealLinx Broadband is Different…

We treat broadband as theFOUNDATION of your services• You would only build your house on the best foundation

—we treat your business the same.• Your broadband is the MOST CRUCIAL element of your

business’ ability to perform.• We treat it as such and take great steps and measures

to insure your success and satisfaction.

Real SupportOur Techs really KNOW WHAT THEY ARE DOING• Cisco Certified Networking Associate (CCNA)• Cisco Certified Networking Professional (CCNP)• Microsoft Certified Professional (MCP)• Fortinet Certified Network and Security Associate

(FCNSA)• Fortinet Certified Network and Security Professional

(FCNSP) And more!24*7 Proactive Monitoring • If your circuit goes down, we’ll call you.

BroadbandLinx™

PricingMultiple Carriers = Multiple Choices• RealLinx employs numerous Carriers nationwide• Our goal is to find the best match of price and performance for your business• When you submit a request for quote, we will search multiple databases to find the

best match • We will then present you with all of the options and help you decide on the best for

your business• True redundancy from multiple carriers

True Business-Class = True Quality• RealLinx is a service provider for Businesses.• We believe that there is no place in the modern business environment for a residential

solution.• All of our lines come with Static IP Addressing with the option to add as many as you

need.• Our Service Level Agreements (SLA’s) are built to protect you with four hour time to

repair commitments.

Match-or-beat pricing philosophy = Best deal for you• We always lead with our BEST price—no haggling required• Show us a competitive quote (for same services) and we will make every effort to

match or beat it

BroadbandLinx™

SecurityLinx™

SecurityLinx™Comprehensive• Filters Non-productive sites.• Filters objectionable material.• Protects your network from nearly every

threat aspect• Combines several technologies that would

cost thousands to implement individually.• Archives information

Managed• We do it all for you. This is a fully managed

solution and we completely implement and manage it.

Specialized Manufacturer• FORTINET ® is the manufacturer of the

hardware.• All they do is security

Makes you Money• 20-30% of an employees time is spent on

non-productive sites. • Down time and viruses cost money.

Reducing those threats improves your bottom line.

Traditional FirewallNot Comprehensive• Protects only one aspect of network

security • Does not address most major threat

sources

Not Managed• You do it yourself. You support issues

that come up and deal with ongoing changes and updates

Unspecialized Manufacturer• Most firewall manufacturers create

numerous products and do not focus on only security

Costs you Money• Multiple Devices• Multiple vendors• Implementation for compliance/security

purposes only is a huge cost.

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1Is fully managed…Managed Installation• Tell us what you want and we will get it

done.• Detailed Engineering Call to properly

document requirements.• Full testing to ensure everything works as

desired• Once the service is installed, we are here to

be flexible in “tweaking” settings and to add services and functionality that may have been missed during the Engineering Call.

• Single point of contact during the installation phase.

Managed ReportingFinally understand your network. We will customize weekly reporting to tell you:• Where your users are surfing• Who’s using the most bandwidth• What attacks are hitting your network and

where they are coming from• How many IM’s each users is sending and

on what platform• Much more!

Managed Support• 24*7*365 Monitoring and Technical

Support• Only experienced and certified Techs• Changes and adjustments are

expected and welcome and are included as part of your service plan.

Managed Archiving• We will set up archiving and give you

access to review and retrieve the data and messages.

• See exactly what your users are doing on the following mediums:

• Email (PoP3, IMAP, and SMTP)• Web surfing (every site the user surfs

is cataloged)• Instant Message (MSN, Yahoo, AOL,

and ICQ)• Files transferred to and from your sites

SecurityLinx™

Some Managed Reports…

SecurityLinx™

Bandwidth utilizationTop blocked categoriesTop services by volumeTop allowed Web sitesTop virusesTop sources by volumeTop spam sourcesTop SessionsTraffic historyTop IM sources by messagesVoIP traffic volume by time periodTop mail clients by volume

Working with aSpecialized Manufacturer:FORTINET ® is a leading provider of network security appliances and the leader of the unified threat management (UTM) market worldwide.

FORTINET ® is 100% focused in the area of security.

Who uses FORTINET ®?• 322 of the Fortune 1000 • 202 of the Global 1000 • 5 of Global 10 • 9 of the top 10 telecommunications companies • 5 of the top 10 global banks (commercial and savings) • 6 of the top 10 global aerospace & defense

organizations

• FORTINET ® recognitions: • Worldwide Leader in UTM (IDC; Frost & Sullivan) • “One of Top 4 Network Security Appliance Vendors WW

(IDC)" • Ranked Tier 1 Enterprise Security Vendor (Current

Analysis) • Highly-rated "Strong Positive" in Gartner Multi-function

Firewall Marketscope • Ranked "Top Player" in Email Security Appliance

Quadrant (Radicati Group) • ISO 9001:2000 Certified for Quality Management

Systems standard • Voted one of Best Places to Work in Silicon Valley

SecurityLinx™

Real Voice & VideoVoiceLinx™

Product Overview

Voice and Video over IP

VoIP Trunk Lines• Use your own PBX (Phone System)• We provide phone lines to your system• Excellent quality at a rock bottom price

VoIP Hosted PBX• Bring telephony into the modern age.• Use our Next Generation Hosted PBX technology• No PBX or “brain unit” at your location – it’s hosted

by us• Simply plug in our pre-configured high quality

handsets and start talking• Flat rate service with unlimited calling in the USAHD Voice ® • HD Voice ® must be heard to be believed! • Experience the clearest calls ever!

Video Conferencing over IP• You no longer have to fly to do a face-to-face

meeting• Video Conferencing is here and we have it• No need for extra gear—we have phones that do

both Voice and Video all in one!• Best of all—NO EXTRA CHARGE FOR THE VIDEO

FEED!

VoiceLinx™

VoIP Trunk LinesRealLinx Voice Trunk features:• Telephone Numbers available in 7500+ rate centers including HI, AK, PR, and

Canada• Local calling• Inter-state and Intra-state Long-distance• International Long-Distance• Toll Free numbers• E911 emergency calling• Inbound calling line ID number and name delivery• Directory Listing

Use existing broadband or allow RealLinx to deliver broadband access with QoS.RealLinx Voice Trunks are delivered with a choice of hand-offs to fit today’s PBX requirements. SIP, PRI, and Analog hand-off types are available. RealLinx will deploy a managed gateway to your premises to provide PRI or Analog hand-off types.RealLinx Voice Trunks dynamically re-route your inbound calls to alternate sites or other PSTN destinations on demand or in the event of an outage at a site. The disaster recovery solution is built into a our platform.

VoiceLinx™

VoIPTrunk LinesSIP Capabilities

Codecs G.711, G.729DTMF RFC2833Fax support via T.38 with G.711 fallback.PRI Capabilities (Adtran or Cisco

Gateway)Line Coding: B8ZSFraming: ESFISDN: NI2 (NI1/NI2, Nortel DMS & AT&T/Lucent

5E)Voice Channels per PRI: 23Primary D Channel: 24 (1-24 allowed)DNIS Digits Transferred: ALL (0, 3, 4, 7) Analog Capabilities (Adtran or Cisco

Gateway)1-8 Analog LinesStand-alone or Hunting configuration

VoiceLinx™

VoiceLinx™

The RealLinx Network is designed for redundancy, reliability, and quality of service.

Redundant independent server clusters power the RealLinx VOIP Platform.Redundant PSTN connectivity

Redundant IP connections from Tier 1 providers:

Best route chosen to the customer’s premiseReallinx broadband customers, DSCP markings preserved across carrier backbones and voice priority is enforced at the provider and customer edge

NETWORK

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VoIPHosted PBX & VideoOur Hosted System + Our VoIP Dial tone & Video• No need for a PBX or phone system. Simply

plug in our pre-programmed handsets into the Internet and you’re up and running.

Features• Our Hosted PBX has all of the features of a

traditional PBX plus so much more. Including Voicemail to email and find me / follow me features.

• Add Video conferencing for no extra monthly charge.

• Phone numbers available from multiple cities all pointing to one line.

• Call center features such as hunt groups, call queues and agent reporting

Flexibility• Multi-site offices are no problem and no extra

charge.• Travel? You can even carry your phone with

you or add our “Shared Call Appearance” to your laptop and enjoy all of the features, quality, and pricing on the road.

• Multiple phone numbers (DID’s) available for one line.

Quality• Combine our Hosted PBX and our Broadband

with QoS (quality of service) and ensure that every call sounds great. QoS ensures no choppiness and poor call quality. And, it still sounds great on even your home broadband

• We use only the BEST PHONES in the Industry.

Pricing• Starting at $24.99 per line with UNLIMITED

local and LD minutes!

VoiceLinx™

Some of our featuresFeature Name Feature Description

Auto Attendant A customizable, automated receptionist that allows callers to dial by extension or dial by name. 

Hunt Group Allows calls to be routed to a idle member of a group using a pre-selected pattern. 

Music On Hold Music or advertising that can be played to held parties in various situations. Alternate

Numbers Allows a user to have alternate phone numbers and extensions--even numbers from other cities. 

Call Forwarding Allows a user to forward calls to another phone number when busy, no answer, or with specified criteria such as time of day or

calling number.

Call Return Allows a user to return a call to the last party who called. 

Call Waiting Allows a user to receive an additional call while already in a call. Caller ID Allows user to view a Caller's information.

Barge-inAllows user to pick up or barge-in on a call to another group member using a feature access code followed by the extension (with

recording capability).

Hold Allows a user to place a call on Hold.Simultaneous

Ring Allows a user to configure secondary phone numbers to ring simultaneously when the user's primary phone number rings. Three-Way

Conference Allows a user to place a Three-Way Conference Call

Transfer Allows a user to use transfer a Call via Blind or Attended Transfer.Voicemail to

email Sends a copy of your voicemail to your email Inbox that can be played with any media player.

VoiceLinx™

Hosted PBX & Video

Features: Video Conferencing

Simple• Our Video Phones come pre-configured• When one Video Phone sees that it is talking to

another video phone, it automatically offers the video option

• Just PLUG & GO!Quality• Our video and voice quality are outstanding

and voice and video are in sync.• Polycom HD protocol available on calls to other

HD phones.Save $$$• Cut down on travel. With video conferencing,

you can cut down on travel and still have those key FACE-TO-FACE meetings that are crucial for your business.

• No Extra Charge to upgrade and add video! Simply buy our SIP video phones and watch it work! We do not charge extra for this feature!

VoiceLinx™

Hosted PBX & VideoFlexibility

Multi-Site and Road-Warrior Ready:• Our VoIP phones don’t care where they are…• Simply add Internet and watch it work!• Geography is not a limitation…• We can connect your phone system across

nation or around the globe!• Download a FREE “Soft Phone” to your laptop,

plug in a few settings from our system, and you now have a fully functional Business-Class phone on your PC that can travel with you!

Let us manage the complex details of your new Phone System• Forget “what our old system used to do…” • Tell us what you WANT your NEW SYSTEM to do and let

us design it• We have multiple “Basic” designs to get you started but

we prefer to listen first to your requirements and then present a system tailored specifically to your needs.

SIP VoIP Phones:• We use the POLYCOM ® line of phones as they offer

amazing quality and a fantastic price.• Mix and match phones—choose different models to suit

your individual needs.• Have an account manager show you the options today!

VoiceLinx™

Hosted PBX & Video

Flexibility

Sample Configuration #1

• We have multiple “Basic” designs to get you started…

• We will Customize to suit your business needs.

Business Hours:After Hours:

VoiceLinx™

Hosted PBX & VideoQualityBroadband is the foundation• The most important aspect of Voice over IP is

the “IP” part.• Bad Internet=bad VoIP• We specialize in Great Internet and recognize

the ultimate importance of getting this aspect of your VoIP to be rock solid

QoS & CoS done right• Quality of Service and Class of Service…• Think of this service as a “Traffic Cop” directing traffic

on your Internet… telling Data Packets to wait while Voice Packets get the green light

• These are rules that RealLinx implements in both the local equipment at your site as well as the Carrier’s network.

• IMPORTANT: Most providers ONLY take care of the Upstream QoS or CoS. This would be like putting a traffic cop only on one side of a traffic Jam—it simply does not fix the entire problem.

• RealLinx implements QoS and CoS on both the Upstream and Downstream traffic to ensure Voice Quality

Sound Quality• You will be amazed at the clarity of the calls• Many customers find that the sound of

RealLinx VoIP is actually better than their “Old Traditional Service”

• HD Voice is simply amazing—you may wonder if the person on the speaker phone is really somewhere else and not hiding in the room somewhere!

Hardware• Polycom ® = Quality. • This is our primary unit for good reason. We

know you will be happy!

VoiceLinx™

Email Access via Web, Email Client, & PDA• Access from ANYWHERE via the Web.• Access with Blackberry or other mobile cellular

device• Use any POP3 or IMAP capable client such as

Outlook, Eudora, Thunderbird, etc.Ultimate Protection using Sophos • NO SPAM OR VIRUSES.• Enjoy “clean” email without the clutter of SPAM.• More details at http://www.sophos.com/companyinfo/

Huge Boxes: 2GB or 10GB• No need to delete old mail.• Store years worth of email (depending on

usage).

Archiving for 365 days• Even if you delete your email, our Archiving

will keep copies of all users' mail for up to 365 days.

HIPPA, PCI Level 1, & SAS 70 Type II Compliance• That means our mail is safe, secure, and certified.

Personal File Storage: • Your personal files stored online.• Great for Road Warriors.• Send links in your emails to the online files to share

with associates and customers.

MailLinx™

Calendar Share Calendars• View another person’s calendar.• Let them view your calendar.• Multiple users can share calendars.

Check availability of other users• See if other employees are available for a meeting (no

need to share calendars to do this).

Access your Calendar from either the Web or Outlook• Our system syncs your Outlook to your Webmail

Calendar.• You can make changes on either interface and they are

automatically applied to both places.

No Exchange Server Needed• There is no need for an Exchange Server.• This is a completely hosted service.

MailLinx™

Web & DNS Hosting…Web, Database, and DNS Hosting

Platform: • PLESK Control Panel over Red Hat Linux

Control & Interfaces: • Domain Manager• DNS Manager• Database Manager• Web Users• FTP Access• Reporting Tools• Much More!

Security & Availability: • RACKSPACE ® Data Facility• Redundant BGP Access

WebLinx™

• Superior Service• Cost Savings• Single Provider

responsible for all of your Communications Services.

Choose RealLinx