Upload
aiim
View
740
Download
1
Tags:
Embed Size (px)
Citation preview
#AIIM14 #AIIM14
#AIIM14
Emergence of the Digital Enterprise Are You Ready for 2020? Lubor Ptacek
VP, Product Marke6ng OpenText @lptacek
#AIIM14
Disrup<ve Innova<on We are living in a 6me of massive disrup6on where informa6on and the way we use it is changing the rules of business Informa6on is at the heart of the disrup6on
#AIIM14
Digital Disrup<on is Stronger and Faster
Source: Assess your digital disrup6on Readiness Now by Corinne Munchbach, Forrester Research
1 100
1/10th the cost
100 x the power
10 x the innovators
Web
Dis
rupt
ion
Digital D
isruption
#AIIM14
The Digital Age Informa6on drives innova<on and growth Informa6on leads to greater insight, higher customer sa6sfac6on, accelerates 6me to market, helps to open new opportuni6es, and enables you to remain compe66ve
Informa6on is a key strategy component for every organiza6on
#AIIM14
The Digital Enterprise By 2020, all of the major opera6ng func6ons of the enterprise will be digital Enterprises will focus on three key stakeholders: § Customers
§ Employees
§ Suppliers
#AIIM14
Customers § Experience will be cri6cal
throughout the en6re customer lifecycle
§ Most buying decisions will be made before contac6ng vendor
§ Most purchases will be done online § Marke6ng will have to be relevant -‐
u6lize loca6on, situa6on, and presence
#AIIM14
Employees By 2020, majority of the workforce will be digital na<ves
The workplaces of the future will be: § Social rather than hierarchical § Ideas are what’s valued § Flexible, mobile, global § Technology savvy
#AIIM14
Suppliers § Digital enterprise will create a
demand for a real-‐6me value chain integra6ng with suppliers, agents, and business partners
§ Fast, agile, and accurate supply chain will become cri6cal for customer experience
#AIIM14
The Innova<on Agenda The strategic CIO needs to partner with the line of business to drive an agenda of innova6on and growth, by accelera6ng
§ Time to Market § R&D, Marke6ng
§ Time to Revenue § Produc6on, Opera6ons
§ Time to Sa<sfac<on § Sales, Services
#AIIM14
Time to Market
The CIO must work with Research and Development to s6mulate the idea6on process, and with Marke<ng to help them drive awareness and demand for new products and services
#AIIM14
Time to Revenue The CIO has to team up with Opera<ons and Produc<on to accelerate the delivery of new business ini6a6ves, and reduce the 6me between order and invoice
#AIIM14
Time to Sa<sfac<on
The CIO needs to partner with Sales and Services to help them open more doors, close more business and achieve higher levels of customer sa6sfac6on
#AIIM14
Security and Governance The CIO must provide a secure working environment across all business func6ons that meets the need to achieve compliance without compromising produc<vity and the engagement of the workforce
#AIIM14
Building the Digital Enterprise
Digital Governance and Security
Digital Experience
Digital Workplace
Digital Supply Chain
Customers Employees Suppliers
#AIIM14
Fabric of the Digital Enterprise
Digitization
Social
Governance
Applications
Security
Processes
Integration
Experience
#AIIM14
Enterprise Information Management is the set of technologies and practices that maximize the value of information
while minimizing its risks
#AIIM14
Enterprise Informa<on Management
Discovery Business Process
Management
Enterprise Content
Management
Customer Experience
Management
Information Exchange
www.aiim.org/infochaos�
Do YOU understand the business challenge of the next 10 years?
This ebook from AIIM President John Mancini explains.
#AIIM14
Thank You!
@opentext
@lptacek