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R a m p - U p E x p e r i e n c e
S A P S o l u t i o n M a n a g e r 7 . 2
To m D a m m e r
2 2 . 0 7 . 2 0 1 6
2
Z A L A N D O AT A G L A N C E
~3billion EURO
net sales 2015
50%return rate acrossall categories
~160million
visitspermonth
~18millionactive customers
>150,000product choices
10,000+employees in Europe
15countries
>1,500brands
3
2008-2009
2010
2011
2012-2013
W E B R I N G FA S H I O N TO P E OP L E I N 1 5 C O U N T R I E S
4
H I G H L I G H T S @ Z A L A N D O
FEBRUARYZalando expands its assortment to include apparel
APRILThe Zalando Lounge is launched in Germany
SEPTEMBERLaunch of the self-developed shop platform
DECEMBERFirst creation of a private label
MARCHThe first Zalando magazine is published
MAYFirst international launch of Zalando Lounge in France, 5 countries will follow
JULYFirst self-operated fulfillment center in Brieselang
DECEMBERLaunch of the partner program in Germany
MAYDesigner collaboration with Kaviar Gauche
JULYA new technology team starts working in Dortmund
DECEMBERZalando breaks even in the core regions Germany, Austria and Switzerland
Opening of the first custom-designed logistics center in Erfurt
Launch of the first smartphone app in Germany
OCTOBER 2008
Foundation of the company
SEPTEMBER 2009Zalando develops its first television advertisement
2010 2011 20122008 - 2009
5
H I G H L I G H T S @ Z A L A N D O
MAYThe 2,000th employee is hired in Erfurt
JULYMore than one million downloads of the app in Germany
Beginning of operations in the second custom-designed logistics centre in Mönchengladbach
DECEMBERZalando becomes a private German stock corporation (AG)
JANUARYLaunch of the iPad app in Germany
MARCHDesigner collaboration with Eleonora Carisi
After Germany, Austria, Belgium, the Netherlands and France, the partner program is launched in Italy
MAYZalando transforms into a Societas Europaea (SE)
SPRING/SUMMERInternational apps are rolled out
OCTOBERZalando goes public
MARCHZalando had a very successful year 2014 with group revenues of about EUR 2.2bn
APRILOpening of Zalando’s first international tech hub in Dublin
MAYZalando launches styling platform ZALON
JUNEZalando admitted to the MDAX
AUGUSTOpening of Zalando’s second international tech hub in Helsinki
DECEMBERInternationalization of Zalando’s logistics network starting in Stradella
2014 2015 20162013
MARCHZalando had a very successful year 2015 with group revenues of about EUR 3bn
MAYOpening of the third national Zalando outlet in Köln
S A P C O M P E T E N C E C E N T E R
6U N S E R E G E S C H I C H T E
2012 2013 2014 2015
SAP components SAP FI/COSAP PI
SAP FI-CASAP HCM SAP SolutionManager
SAP TreasurySAP BW on HANA (FI-CA, FI)
SAP BW on HANA(CO, HCM)SAP Liquidity planningSAP FCCOSAP ERP on HANASAP CRM SSF
SAP CC employees
1 3 10 20
SAP User 50 200 450 1000
SAP FI-CA datavolumes
380 GB 2 TB 4 TB
01.05.2023
Landscape Overview
7
Installation Service Provider Christoph Höltl
ConfigurationZalando
Tom Dammer
FI LandscapeHANA DB
HRLandscapeSybase DB
BWLandscapeHANA DB
CRMLandscapeSybase DB
PILandscapeSybase DB
New Installation of SAP Solution Manager 7.2 Sybase DB
ITSM, ChaRM, Fiori
- Release 7.10 SAP SAP Solution Manager - many modifications- Gain experience on a new installation- Cost estimation, use case- Fresh and clean configuration
Why not HANA?- Service Provider monitored Zalando systems- Cost Hardware- Service Provider will migrate the SAP Solution Manager to release 7.2, Zalando
will get access to Fiori Monitoring apps
Migration experience- Migration of the old SAP Solution Manager 7.1 (non-productive)
Reasons for a New Installation
8
New Installation of SAP Solution Manager 7.2 Sybase DB
Scope
9
Installation SP00
Solman Setup
Upgrade SP01/SP02
System Preperation Infrastructure Preperation
Basic Configuration
Managed System Configuration
ITSM ChaRM
System Monitoring
PerformanceOptimization
Permissions /LDAP/SAML2
Customizing, CRM_UI, BRFPLUS,
Experience – System Preparation
10
SAP Solution Manager No direct access to
Internet
Create manuallySOAP Runtime No Solution
Change Proxy ServerSettings
Service ProviderKBA 2289984
Solution
Experience – Infrastructure Preparation
11
In the same Client Will be in our SAP BW System
ABAP – JAVA Systems
Business Object – Cluster
Experience – Managed System Configuration
12
FI - ERP EHP7
HANA DB
HRERP EHP 7Sybase DB
BWNW 7.5
HANA DB
CRM 7.0 EHP 3
Sybase DB
PI NW 7.3
Sybase DB
BI Platform 4.2SAP SQL AnywhereWindows 2012 / R2
Assign Automatically Diagnostics-relevance could not set.
Incident is send to SAP
- Zalando Change Control Management is based on the SAP Standard- Copy Transaction Types into the Customer Namespace- Status Dependent Customizing with Integration into ITSM- Audit Compliant Customizing
Change Control Management
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Request for Change Urgent Change
6 Change Managers
Transport in PRD
The tester role cannot be the same as the
developer role
Change Control Management
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No Downgrade Protection and
Retrofit
Copy Transaction types
Status Management, PPF, Text Management, Approval Procedures
SAP Standard
Reportingwill be established
- Update ST-PI in Managed Systems- TMS Configuration, By Release 7.10 SAP Solution Manager Already Defined- Set Project Assignment of Requests as Mandatory- Generate RFC- Template User- Create Users and Business Partners- Assign Business Partner to IObject- Create Landscape and Change Cycle
ChaRM – Managed System Setup
15
Set Project Assignment of Requests as Mandatory
ChaRM – Administrations Cockpit
16
Check RFC Connection
Attribute Definition via Administration
Cockpit
BP_USER_GEN
Assign Business Partner to IObject
ChaRM – Assign Business Partner to IObject
17
User are applied via LDAP
BP will be created automatically and updated for the
respective systems
Job runs periodically
ChaRM – Create Landscape and Change Cycle
18
Solution Configuration(SLAN)
Solution Administration was very simplified. Zalando has defined 6 solutions:
CRMBWHR
FI 100FI 300
SAP Solution Manager
Creating branches and logical components in the Solution Administration
ChaRM – Change Cycle
19
Define and Unlock Change Cycle and Task List
ChaRM – Process at Zalando
20
RequirementITSM
Change Request
Approval
Urgent Change Import in QAS
TestConsultant, Department
Released for import in PRD
Import by Change Manager Zalando must respond quickly to urgent
changes.Therefore, the process for a quick import into
the PRD has been configured.Especially FI-CA, Bank communication and
interfaces to our shop need to set fast go live process in ChaRM.
6 Change Manager are authorized to import into PRD.
In emergencies, it is also possible that SAP CC Consultants can import into PRD.
A Change Manager need to approve the emergency change.
ITSM - Transactions
21
Incidents ZMIN
Support RequestZMRQ
P&O Reporting (Problem)
ZMPR
ChaRM
ITSM – Configure Manually
22
- Specify Impact, Urgency, and Priority remain the SAP Standard- TREX is enabled- SLA configuration remain the SAP Standard- Status, Text, Partner and Date Profiles remain the SAP Standard- The automatic closing of incidents is disabled. Requests from the Department- Zalando does not use Knowledge Articles- Zalando does not use Categorization Schemes
ITSM – PPF Actions and Notification
23
ZMIN
BRFPLUS Supportteam
Compared to7.10
ITSM – E-Mail Delivery
24
Support TeamE-Mail Distributor
Status NewZI_CRM_IM_SHORT_TEXT_LINK_FO
RMReporter
Support TeamZI_CRM_IM_FULL_DATA_FORM
ITSM – CRM_UI @ Zalando
25
ZSOLMANPRO ZPO
ITSM – CRM_UI @ Zalando
26
P&O Tickets
ITSM – CRM_UI @ Zalando
27
Incidents
ITSM – CRM_UI @ Zalando
28
Support Request
Support Request is used for authorization request.
We will implement Access Control.
Fiori @ Zalando
29
SAP CC Fiori App‘s
For every employee
ChaRM – Fiori System recommendation
30
DNO_CUST04 – CHANGE_REQUEST_NEW
Add Status „Done“AGSSR_STATUS
Fiori - My Incidents
31
Comparison
Fiori - My Incidents
32
Problems
33
- Guided Procedure: Permissions Errors after SP02 with the role SAP_RCA_DISP (2138636)- Hub Connectivity: Could not create a connection to SAP(2289984)- BI Platform 4.2 Could not assign Diagnostic - relevant (SAP Ticket still open)- Solution Administration: (SLAN) A Solution can not be deleted. - Closing a ITSM ticket: Deactivation of AI_CRM_IM_PROC_CHECK
Planning
34
- Configuration of Business Process Monitoring in the SAP Solution Manager (Service Provider)
- Migration of Release 7.10 SAP Solution Managers auf 7.2 (gain experience)- Configuration of Test Management and Custom Code Management.- Job Monitoring.- HANA und BI Monitoring- BW Reporting in our SAP BW System- E-Mail Inbound Configuration – 80% Done
Support
35
- Service Provider- SAP JAM Group (Ramp Up Group)- Help.sap.com – comparison 7.1 with 7.2
Question
36
?
This presentation and its contents are strictly confidential. It may not, in whole or in part, be reproduced, redistributed, published or passed on to any other person by the recipient.
The information in this presentation has not been independently verified. No representation or warranty, express or implied, is made as to the accuracy or completeness of the presentation and the information contained herein and no reliance should be placed on such information. No responsibility is accepted for any liability for any loss howsoever arising, directly or indirectly, from this presentation or its contents.
D I S C L A I M E R
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