Using a Queue Management System is easy as

AB C

02

I N T R O D U C T I O N

Usualy elderly people are affraid of:• technology• new things• complicated machines• the unknown Our Queue Management System was not designed only for:• young people• computer geeks• technology specialists

Our systems are designed and tested to be used as easy as ABC !

03

E A S Y A S A - B - C

The first thing to meet, after entering will be the ticket dispenser terminal.

A THE FIRST IMPRESSION

CHARACTERISTICS BENEFITS

Big, massive construction Impossible to be missed

Large 19” display Very good visibility

Touchscreen Easy to navigate

No buttons No confusion, more confidence

Ticket printer No need to remember information’s

New Customer

Existing Customer

04

E A S Y A S A - B - C

A THE FIRST IMPRESSION WELCOME!

Pleasetouch

the screen!

New Customer

Setup an account

Setup a Direct Debit

Apply for a loan

Pay a billPlease select an optionby touching the screen

Please select an optionby touching the screen

Navigation on the touchscreen couldbe extremly simple!

Welcome screen with clear instructions.

Clear separation ofcustomer categories.

Usage of colour codesor other simple symbols.

Usage of button-likeicons for touch area

Helpful hints andexplanatory messages.

Easy to navigatemenus.

05

E A S Y A S A - B - C

B THE WAITINGThe central display

Placed in a central locationwith good visibility.

Clear marking of the ticketand cashier/desk numbers.

Three rows to follow theflow of the tickets called in.

06

E A S Y A S A - B - C

B THE WAITING The ticketClear marking of the positionin the queue (ticket number).

Clear marking of the selected service.

Clear marking of the number of people waiting for the same service.

Your number is:

147Your selected service:

Setup an account

Others waiting for the same service:

5Estimated waiting time:

12 min.

Important notice:The opening hours has been changed!

We are now openMon-Fri 9.00 – 17.00

Clear marking of the estimated waiting time.

Important notices andinformation.

07

E A S Y A S A - B - C

C THE CALLING The central display

Displays clearly the ticketnumber and cashier numberrelated to it.

Displays the direction tothe cashier’s position.

Plays a sound when a newticket number is displayed. The counter displayDisplays clearly the ticketnumber at the cashier’s position.

08

B E N E F I T S

So, it’s easy as

ABC because you’ll…

• never get confused• never get lost• never wait in the wrong queue• never be stressed• always know how long will you stay• always wait in comfort• always know where to go• always be satisfied!

A B O U T U S

11

ONLINET Group is a European leader in developing, manufacturing Queue & Customer Management Systems and Digital Signage solutions. With branches in 7 countries and resellers on 3 continents we provide solutions in the Financial, Telecommunication, Retail, Healthcare, Education, Transport and Public sectors.

Awarded by Deloitte in 3 consecutive years, as one of the fastest growing technology company in the Europe-Middle East-Africa and Central Europe regions, ONLINET through it’s systems manages around 500,000 customers daily in more than 1,200 Customer Services.

ONLINET Group in a nutshell

Thank YOU! Laszlo Penzes +44 796 8489261 laszlo.penzes@onlinet.co.uk www.onlinet.eu

I N F O R M AT I O N I N A T O U C H