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07/02/2017 Presenter Cristina LUMBRERAS Technical Director EENA How to inform citizens of ongoing emergencies or upcoming threats? Public warning channels

Public Warning - European Electronic Communications Code & 112 event

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Page 1: Public Warning - European Electronic Communications Code & 112 event

07/02/2017

Presenter

Cristina LUMBRERASTechnical Director

EENA

How to inform citizens of ongoing emergencies or

upcoming threats?Public warning channels

Page 2: Public Warning - European Electronic Communications Code & 112 event

Public Warning

Early Warning and Public Warning

“Warning and information are just as important as food and water before, during and after the occurrence of an emergency situation.”

- Red Cross, World disaster Report

“Early warning is a major element of disaster risk reduction.

It prevents loss of life and reduces the economic and material impact of disaster.”

- UN, International Strategy for Disaster Reduction

BEFORE DURING AFTER

Page 3: Public Warning - European Electronic Communications Code & 112 event

Public Warning

Catastrophes, disasters and accidents can happen the world over

What is public Warning?

Goals of Public Warning:o Right informationo To all the people in dangero At the right moment

Event alert notification cycletime o Beforeo Duringo After

Page 4: Public Warning - European Electronic Communications Code & 112 event

Public Warning

Requirements of public Warning

Wireless Emergency Alerts service requirements / design criteria:

o Reach total affected population

o Location specific information during a crisis in specific areas

o Fast delivery (Timing)

o Should always work even at crowed places (Congestion)

o The public’s Privacy should not be compromised

o Public authorities should be able to issue alerts (Security) with the right message

o Attract public’s attention and Call for action

o Be available when needed

Page 5: Public Warning - European Electronic Communications Code & 112 event

Public Warning

Things to consider

Languages Device configuration to be made by the user

Roaming issues

Costs Delivery confirmation Resend / update

Page 6: Public Warning - European Electronic Communications Code & 112 event

Public Warning

Public Warning Stakeholders

TRANSMITTERS

Take the decision when to use Public Warning system Build the right message with the right instructions Send the message

RECEIVERS

Aware of the possibility of receiving warnings Know what warnings mean Know what to do in response to warnings

POLICY MAKERS

Decision makers General requirements Budget enablers

Page 7: Public Warning - European Electronic Communications Code & 112 event

Public Warning

Main Channels overview

Mobile phone based channels: SMS, Cell broadcast, Mobile apps

Social Media

Sirens

Radio

TV

Page 8: Public Warning - European Electronic Communications Code & 112 event

Public Warning

Mobile based Public Warning

Mobile phones are everywhere today, and carried wherever we go

Mobile phone communication is a proven, personal channel for alerting

Mobile networks provide location awareness to maximize relevance and impact

Page 9: Public Warning - European Electronic Communications Code & 112 event

07/02/2016

Mobile based public warning channels

Page 10: Public Warning - European Electronic Communications Code & 112 event

Public Warning

Even non-Smart phones are SMS receivers

No handset changes or configuration are required and cannot be turned off.

Location based SMS Public Warning

Page 11: Public Warning - European Electronic Communications Code & 112 event

Public Warning

Cell Broadcast Public Warning

Cell Broadcast messages are directed to radio cells

Phones need to be CB enabled

Similar user experience to SMS: text messages are displayed on the screen of the mobile device.

Page 12: Public Warning - European Electronic Communications Code & 112 event

Public Warning

Mobile Apps Alerts

They may be pre-installed or post-installed in any “smart” devices with a user interface e.g. :o Smartphoneo Tableto Smart TV

Message can include text, pictures, map, video, link

Users can also opt to receive alerts occurring in other areas

Page 13: Public Warning - European Electronic Communications Code & 112 event

07/02/2016

Conclusions

Page 14: Public Warning - European Electronic Communications Code & 112 event

Public Warning

Conclusions

Summary

Public warning is a need: stakeholders have to move forward

The EU crucial role on Public Warning: it can be mandated in EECC

No 100% coverage channel: multichannel solution is recommended

Page 15: Public Warning - European Electronic Communications Code & 112 event

Thank you!

Contact informationCristina LUMBRERAS

[email protected]

Questions?