Michael Wells, President

Gurus NOT Geeks LLC

Viruses

Viruses replicate, spread, damage

Spyware

Toolbars

Popups

Ads

Potentially Unwanted Programs (pups)

Scams

Boot Sector Viruses

Code executes before computer boots

Program Viruses

A program that runs in the background

Root Kits

tries to hide and use methods to avoid detection

Trojans

Steals info or allows remote access to your

computer

Ransomware

Encrypts important files asks for payment

“A rootkit is a stealthy type of

software, typically malicious,

designed to hide the existence of

certain processes or programs from

normal methods of detection and

enable continued privileged

access to a computer” – Wikipedia

“Manual removal of a rootkit is often too

difficult for a typical computer user” –

Wikipedia

“Hello I am from Microsoft, and we have

detected that your PC is causing errors on

our network. Can we call in remotely to your

computer and show you what is wrong?”

Avoid scams that use the Microsoft name fraudulentlyCybercriminals often use the names of well-known companies, like ours, in

their scams. They think it will convince you to give them money or your

personal information. While they usually use email to trick you, they

sometimes use the telephone, instead.

Common scams that use the Microsoft name•Someone from "Microsoft Tech Support" calls to fix your computer

•"You have won the Microsoft Lottery"

•Microsoft "requires credit card information to validate your copy of Windows"

•"Microsoft" sends unsolicited email messages with attached security updates

Avoid these dangerous hoaxesWe do not send unsolicited email messages or make unsolicited phone calls to

request personal or financial information or fix your computer.

If you receive an unsolicited email message or phone call that purports to be

from Microsoft and requests that you send personal information or click

links, delete the message or hang up the phone.

Microsoft does not make unsolicited phone calls

to help you fix your computer!

You have not won the "Microsoft Lottery" Microsoft customers are often targets of a scam that uses email messages to falsely promise money.

Victims receive messages claiming "You have won the Microsoft Lottery!" There is no Microsoft Lottery.

Delete the message.

If you have lost money to this scam, report it. You can also send the police report to Microsoft and we

will use it to help law enforcement catch the criminals who send out these e-mail messages.

To help protect yourself from these e-mail hoaxes, you can use the same general guidance that you use

to protect yourself from phishing scams.

Microsoft does not request credit card information to validate

your copy of Windows We require that your copy of Windows is legitimate before you can obtain programs from the Microsoft

Download Center or receive software updates from Microsoft Update. Our online process that performs

this validation is called the Genuine Advantage Program. At no time during the validation process do

we request your credit card information.

In fact, we do not collect information that can be used to identify you such as your name, email

address, or other personal details.

To learn more, read the Genuine Microsoft software program privacy statement.

To learn more about the program in general, see Genuine Windows: frequently asked questions.

Microsoft does not send unsolicited communication about

security updates When we release information about a security software update or a security incident, we send email

messages only to subscribers of our security communications program.

Unfortunately, cybercriminals have exploited this program by sending fake security communications that

appear to be from Microsoft. Some messages lure recipients to websites to download spyware or other

malicious software. Others include a file attachment that contains a virus. Delete the message. Do not

open the attachment.

Do NOT open any email you are not

expecting !

Forwarded jokes, pictures, videos

May contain viruses and spyware

Links to viruses

Do not follow any links from emails from people

you know unless they explain exactly what it is.

Attachments with Viruses

Do not open any unknown attachment

“Phishing” emails

Fake emails from Banks, UPS, FedEx

Toolbars

Popups

Ads

Browser Hijackers

Search Engines

Know your home page.

Google

MSN

Yahoo

Aol

Learn how to check for add-ons and plug-ins

Know your browser

Know your search engine

Scan often with UPDATED antispyware

Internet Explorer

Google Chrome

Mozilla Firefox

Set or Check Home Page

Set or Check Search Engines

Set or Check Extensions

ADD-ONS and Search Providers

Click on gear

in upper right

of browser,

then choose

“Internet

Options”

Also, press ALT key to display menu

Make menu visible by pressing ALT

Google? Yahoo? Bing? Aol? Ask?

Google

Bing

Yahoo

Aol

UNSAFE

Ask

Search conduit

Anything else

I call it the “did I ask?” toolbar

Adds nothing to the search experience

Does not provide the “engine”

May allow adware in.

Comes bundled with Java update (uncheck!)

Uses many of the same sneaky techniques to

get installed.

REMEMBER: GOOGLE BING YAHOO AOL are the

only search engines that should be listed.

Uninstall from programs and features if listed

Free downloads contain harmful bundled

software

Ads are made to confuse you

You first need to make sure you are on the right

download link.

If you just check yes on every checkbox, you

can destroy your computer.

?

??

?

?

The word “download” appears 13 times on

this page with ads made to look like the real

link

?

?

?

Advanced System Protector

Babylon Toolbar

delta toolbar

funmoods toolbar

ILIVID

Imminent

Inbox

Inbox Ace –Mindspark

MixiDJ

MoboGenie

My PC Backup

Optimize your PC

Optimizer Pro

PC Utilties Pro

Quiklinx

RegClean Pro

search protect *

Severe Weather Alerts

Speedy PC

Sweetpacks

Tidynetwork

Viewpassword

Wajam

1.1 Astromenda Search

1.2 Onewebsearch

1.3 TV Wizard

1.4 Conduit Search

1.5 CoolWebSearch

1.6 Coupon Server

1.7 Delta Search and Claro Search

1.8 Search-daily.com

1.9 MyStartSearch

1.10 MyStart.IncrediBar Search

1.11 Nation Zoom

1.12 Babylon Toolbar

1.13 Qone8.com

1.14 qvo6.com

1.15 istartsurf.com

1.16 Mixi.DJ

1.17 Snap.do

1.18 RocketTab

1.19 Searchnu.com

1.20 Searchgol.com

1.21 Tuvaro

1.22 Trovi

1.23 Vosteran

1.24 Groovorio

1.25 GoSave

Install 2 antispyware programs

Superantispyware

Malwarebytes Antimalware

Run each one on alternating weeks

Always update first

SuperAntispyware

Download from Superantispyware.com

Decline the free trial

Malwarebytes

Download from download.com

Uncheck free trial

Know your home page.

Google

MSN

Yahoo

Aol

Learn how to check for add-ons and plug-ins

Know your browser

Know your search engine

Scan often with UPDATED antispyware

“Mountain View, California: The majority of

Android smartphone and tablet users do not

need to install anti-virus and other security

apps to protect them, despite dire warnings

from security companies selling such

products, Google’s head of Android security

says.” - Google 2015

Yes, but not as many

“Malware has grown to be such a tremendous problem that over 32 percent of the world’s computers are infected with some type of malware. With East Asian countries like China, South Korea, and Taiwan having the most infected computers.

Northwestern European countries such as Norway, Switzerland, and Sweden all have the lowest amount of computers infected with malware.

The United States has the eleventh highest rate of infection with just over 30 percent of households being infected with malware.

On site visits and repairs. New

computers ordered and installed.

Remote computer help.