Propuesto de 911 o C4 de Paraguy

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Implementation Plan

1. Overall Architecture Design Concept

2. Application

3. Infrastructure

4. Facilities

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Type Partial Distributed System(Phase I, II) Entire Distributed System(Phase III )Configuration

• Asuncion 911 center: All application related equipments (Server, storage and etc.), IP-PBX, operators workstation

• Other 911 center: IP-PBX, Operators workstation• Mirroring Center at Lambare

• 911 center in 3 cities: All application related equipments (Server, storage and etc.), IP-PBX, TRS main control system, Operators workstation

Advantage • Increasing the efficiency of system management due to concentration of all center equipments

• Increasing the data integrity due to integrated data management

• Low implementation cost

• Increasing the stability of system and processing speed• Possible to operate independently each 911 center when

disconnect network between 911 centers in 3 cities

Disadvantage • Impossible to operate NIMES excluded IP-PBX and TRS when disconnect network between 911 centers in 3 cities

• High implementation cost• Difficult to manage the data

No. of Users • Less than 100 users(Sum of all 911 center users) More than 100 users(Sum of all 911 center users)

Ⅲ. Implementation Plan1. Overall Architecture Design Concept

We will suggest the partial distributed system as implementation manner of NIEMS on Phase 1, 2 in consideration of various situation such asnumber of emergency call, number of user, network bandwidth and etc. And also we will guarantee to operate IP-PBX and TRS when networkbetween each 911 center is disconnected. But In Phase 3 which NIEMS will be implemented on a national scale, it should change the entiredistributed system.

Operators

Asuncion 911 Center

Ciudad del Este911 Center

Encarnacion 911 Center

EMS IP-PBX MRS IP-PBX TRS IP-PBX TRS

Operators Operators Operators

Asuncion 911 Center

EMS IP-PBX TRS

Operators

Ciudad Del Este 911 Center

EMS IP-PBX TRS

Operators

Encarnacion 911 Center

EMS IP-PBX TRSEMS EMS

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WinitechⅢ. Implementation Plan2. Application 2.1 Overview

The Applications implemented as part of NIEMS project are intended to automate key business process such as incident registration, incidentmanagement and Patrol management. The provided applications are optimized for the situation of Paraguay by incorporating an advanced automatedemergency relief process based on the current emergency relief process of Police, CBVP and SEME.

MRS : On-Field CommunicationEMS

§Management of emergency situation such as crime, car accident and disaster

§ Increasing the efficiency and data integrity via centralized system

§Module: ARS, CTS, CADS, GIS

§Collecting and managing the location of all the resources equipped with a GPS system

§Transmitting location of resources to IEMS and GIS

§Module: Receiving and collecting module, transmission module, interface module

Secure Citizen Security and Asset

via implementation of Rapid Response System

Implementation for High Quality NIEMS

§ GIS(Geographical Information System), EMS(Emergency Management System), AVLS(Automatic Vehicle Location System)

Key Implementation considerations

Comprehensive Extensibility Efficiency

GIS & DB

§Managing and display geographical data and attributes

§Display information regarding emergency situation, location of patrol, and fire engine mounted TRS terminal

§Supporting resource teaming§Module: Incident & dispatch mgmt., map

control, vehicle location & status tracking

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2. Application 2.2 Business Architecture

We will build standardized and enhanced NIEMS which can process all the operations from receiving 911 calls to closing of incidents. The system will bedesigned to arrest criminals and aid citizens as soon as possible based on timely information sharing and cooperation between police organizations,CBVP and SEME.

Ⅲ. Implementation Plan

Police Dispatch Center

Incident Detail Update

Info. Check

Dispatch Teaming

Dispatch Order

Police Station / MDT

Situation Control & Monitoring

AdditionalDispatch Order

Monitoring

Receive Dispatch Order

Dispatch Order Check

Incident Response & Report


Dispatch Order Delivery Check

Dispatch Order

Incident Response & Report

Dispatch Taking at Patrol CarDispatch Taking at Police Station

Dispatcher Order to MDT

Dispatcher Order to Police Station

Non Emergency Report

Emergency Report

Prank Call

Call Taking at 911 CenterEmergency Call Taking / Alarm Receiving

Call Termination

Transfer toResponsible Dept.

Complaint / Prank Call

Civil Complaint

EmergencyCheck

Incident Registration

Police / Fire / Ambulance

132 Call Center


Info. Check

Dispatch Teaming

Dispatch Order

Situation Control & Monitoring

AdditionalDispatch Order

Monitoring

Fire Station


Response Action

Status Report

Response fromFire Engine & Commander

141 Call Center


Info. Check

Dispatch Teaming

Dispatch Command


Response Action

Status Report

Response from Ambulance

Situation Control &

Monitoring

Emergency Medical Service

Fire & Rescue

Crime, Traffic Accident, etc.

Location Identification


CloseIncident

Closure Report

Incident / Emergency

CloseIncident

CloseIncident

Notification

Dispatch Command

Notification

Dispatch Command Dispatch Command

Direct Dispatch Order to Patrol Car

Post Incident Report

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2. Application 2.2 System Flow

We will build standardized and enhanced NIEMS which can process all the operations from receiving 911 calls to closing of incidents. The system will bedesigned to arrest criminals and aid citizens as soon as possible based on timely information sharing and cooperation between police organizations,CBVP and SEME.


Incident Report

Fixed Phone

Mobile Phone

SMS/MMS

Citizen’sEmergency Call

Incident Notification / Call Forwarding

911 Call Center

ARSAlarm

Receiving

GISLocation

Identification

CTSEmergency

Call Receiving

Police / CBVP / SEME Dispatcher( Police Dispatch Center, 131,142 Call Center )

GISIncident / Resource

Location Info.

CADSDispatch

Command

Police, Fire, Ambulance Station

DTSDispatchTaking

GISIncident / Resource

Location Info.

DTS GIS MRS

Dispatch CommandClosure Report

Dispatch CommandLocation / Status Report

CADS GIS LBS IMSCTS

On-Field( Police Patrol Car, Fire Engine, Ambulance )

MRS GIS

MRS : Dispatch Taking, Status & Location Report

ARS CTS ANI/ALI

Data Warehouse

GIS IMSInterface & Integration

E-Mail

ANPR

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2. Application 2.3 EMS 1) Overview

Sub Module Description

ARSAlert Receiving System

• Alarm Receiving System• Emergency alarm receiving including SMS, Fax, Web Report, and Smart Apps.• Incident identification using CCTV, Automatic Number Plate Recognition, SNS, and other emergency buzzer

CTSCall Taking System

• Emergency call taking, and create call cards• First incident registration in 911 call center• Caller location identification in digital map by interfacing with ANI/ALI Gateway• Call verification and handling including receiving, forwarding, redialing, rejecting, etc.

CADSComputer Aided Dispatch System

• Dispatch order delivery to appropriate resource• Incidents progress monitoring and controlling

IMSInformation Management System

• Information management including User, Code & System, Organization, Resource Information• Elementary Reports and Statistics for Emergency Response Activity and Dispatch

ANI/ALI Gateway • Automatic Number Identifier / Automatic Location Identifier• Caller location identification and interfacing with digital map ( GIS )

LBSLocation Based Service

• Location based service including ANI/ALI(Automatic Number Identifier/Automatic Location Identifier) Gateway• Digital map integration with CTS, ARS, CAD, MRS

MRSMobile Response System

• Dispatch order taking from mobile terminal• Emergency response status and incident detail report• Police patrol activity report

DTSDispatch Taking System

• Dispatch order taking from police, fire, ambulance station• Incident details report• Incident closure report

EMS is main system of Paraguay NIMES and managing emergency situation such as disaster, crime and demonstration from creation to closing. AlsoEMS is critical to achieve the goals of the NIEMS. To achieve this, EMS solution and related equipments are implemented in Asuncion 911 center as wellas police dispatch center, police station, and on-field patrol car. Details of function are described in the below.


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EmergencyCall

IP PBX ANI/ALI GatewayCaller Location InformationCaller Location Information

GISParaguay Digital MapParaguay Digital Map

TelecomCompanyCaller ID1)

CTS

Call assessmentCall assessment

Incident registrationIncident registration

Call verificationCall verification

Assign Response Agency

Assign Response Agency

Dispatch Order(If necessary)

Dispatch Command

CADSIncident Info. CheckIncident Info. Check

MonitoringMonitoring

Response Teaming & Dispatch Command

Response Teaming & Dispatch Command

IncidentMonitoring/Closing

IncidentMonitoring/ClosingStatus Report

orAdd. Request

EMS is designed to support an effective emergency response action in a methodical way in crime response, fire fighting, and emergency medical service.With EMS, emergency management agency can handle the incidents in a timely and effective way based on systematic procedures from emergencyidentification to response, incident closure, and post incident report.

Ⅲ. Implementation Plan2. Application 2.3 EMS 2) Business Process

• ALI: Automatic Location Identification, LBS: Location Based Service

ARS

Alarm receivingAlarm receiving

Incident registrationIncident registration

Alarm verificationAlarm verification

Assign response agencyAssign response agency

DTSTake Dispatch CommandTake Dispatch Command

Response Status ReportResponse Status Report

MRSTake Dispatch CommandTake Dispatch Command

Response Status ReportResponse Status Report

Incident Report / ClosingIncident Report / Closing

Patrol ReportPatrol Report

Incident ReportIncident Report

E-MailCCTV Alarm

SMSANPR

LBSLocation InformationLocation Information

Location Report

Incident, Resource Locationon the Map

Caller Locationon the Map

Call Card, Incident Info.

CallerLocation Info.

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Flow Chart

Call Taker Login

Alarm Receiving

Alarm Verification• Alarm history review• Detailed contents review• ANPR check

Input Incident Information• Select incident type• Select incident code

Incident Transfer

ANPR, SMS, E-Mail,

CCTV, etc.

Telco

SenderLocationinquiry Interface

Server1)

VehicleInformation

inquiry

Real time Call Taking -

Dispatch

Urgent Case

Transfer to CADS

Function Description

Alarm Receiving• Emergency Notification Alarm Receiving from SMS, E-

Mail, CCTV, ANPR, Smart Phone Application• Comprehensive emergency alert monitoring

Alarm Verification

• Alarm verification by history review, call back or reply to message sender, reply to E-mail, etc.

• Wanted Vehicle Information check1)

• CCTV monitoring and tracking by remote control

Incident Creation

• Elementary Incident information registration- Emergency Type, Name, Responsible Agency- Incident Location, Severity Level

Interface with Internal and external system

• Internal system: GIS, ANI/ALI G/W, CADS• External system: Telecom company, Car Registration

Agency1)

ARS(Alarm Receiving System) can be considered as generalized emergency call taker system that enables emergency identification through SMS, E-Mail, CCTV alarm event, ANPR(Automatic Number Plate Recognition). Call takers at 911 center receives the emergency or incident report or alarmsignal from other multi-media devices, and can identify the emergency or incidents to transfer the case to appropriate agency; Police, Fire, andAmbulance.


1) If Customer provides related information such as vehicle number, driver license number and etc., we will provide standardized interface system for Alarm Verification

2. Application 2.3 EMS 3) Module Detail : ARS

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Alarm Receiving System(ARS) receives and monitors the emergency alarm in integrated way that enables comprehensive emergency identification andincident monitoring. Based on alarm source(SMS, E-Mail, ANPR, CCTV), the details and attributes of the alarm will be different to each media type.Using this alarm, call taker will be able to create one emergency or incident case to transfer it to appropriate agency for post response action.

ARS Main Widow Layout No. Area Name Description

① Alarm Type • ANPR, CCTV, E-Mail, SMS, Smart App

② Alarm Detail

• ANPR : Plate Number, Vehicle type, etc.• CCTV Alarm : Incident Name, Description• SMS : Sender, Incident Msg.• E-Mail : Sender, E-Mail contents

③ Alarm Verification • Alarm history review• Vehicle Info. Check

④ Alarm List Area • Historical alarm receiving list• CCTV, SMS, E-Mail, ANPR, etc.

⑤ IncidentInformation

• Incident type, title, severity level, address, Lat./Long. Information, Detail description

⑥ Incident Comments • Additional comments on the incidents

⑦ Control Button • DND(Do Not Disturb)• Alarm Closure, Alarm Save, Send to CAD

⑧ ARS List • Alarm monitor List

⑨ Dispatcher List • Dispatcher list to send the incident to dispatcher

⑩ Active Incident • Active incident list

Ⅲ. Implementation Plan2. Application 2.3 EMS 3) Module Detail : ARS

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Flow Chart

Call Taker Login

Call Taking

Input Incident Location• Insert incident location• Show location on digital

map

Input Incident Information• Select incident type• Select incident code

Incident Transfer

IP PBX

CTIServer

Staff Info.

ANI

Telco

IncidentLocationinquiry

Real time Call

Taking-Dispatch

Urgent Case

Transfer to CADS

RecordingSMS

IncidentInfo.


On-Screen Call Control

• Automatic display of connected phone number• Automatic display of phone status ( busy, on-hold,

ready)• Full control over the call receiving phone

Call Verification

• Display of call related information : blacklist matching, VIP, etc.)

• Registration numbers to be black-listed and blacklist management

• Call history display of received phone number

ALI Support • Display the location of wired/wireless phone• Caller location display on digital map

Incident Creation• Input incident classification, location and details• Add comments to incidents• Incident transfer/distribution to CADS

Interface with Internal/ExternalSystem

• Internal system: GIS, CADS, MRS, TRS• External system: Telecom Company

Call Taking System(CTS) is compactly integrated with IP-PBX and IP-Phone to handle the emergency call that enables the call taker to do call handlingusing application system instead of physical phone dialing action. CTS has phone call verification and filtering function as well that makes the callreceiving to be more effective and efficient. Call taker can register the phone call as emergency/incident case to transfer it to appropriate dispatchcenter.

Ⅲ. Implementation Plan2. Application 2.3 EMS 3) Module Detail : CTS

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Call Taking System(CTS) displays and manages caller information such as caller location and incident location through the below user interface. Also,location information such as caller location and incident location can be automatically identified through the digital map by being fully integrated withGIS.

CTS Main Widow Layout No. Area Name Description

① Call Handling • Call Answer, Hold, Release, Transfer• Caller Phone Number

② Caller Information• Caller Name, Phone Number, Caller

Location, Connection Time• Black list registration

③ Call Verification • black list phone number verification• Call history review

④ Call List Area • Call queue, transfer list, speed dial list

⑤ IncidentInformation

• Incident type, title, severity level, address, Lat./Long. Information, Detail description

⑥ Incident Comments • Additional comments on the incidents

⑦ Control Button • DND(Do Not Disturb)• Call Closure, Call Save, Send to CAD

⑧ Call Taker List • Call taker list for call transfer

⑨ Dispatcher List • Dispatcher list to send the incident to dispatcher

⑩ Active Incident • Active incident list

Ⅲ. Implementation Plan2. Application 2.3 EMS 3) Module Detail : CTS

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Computer Aided Dispatch System(CADS) is a module to control the field status by optimal automatic dispatch teaming and dispatch order forreported incidents. Also CADS is designed to manage receiving 911 calls, sending of dispatch orders according to incident type, handling theincident and processing results in a systematic way.

Flow Chart

Standby

Receiving dispatch order

Dispatch

Incident Closure

YES

DTSMRS

TransferIncident

Information

DTSMRS


Incident Distribution

• Incidents that was created from CTS or ARS getdistributed in CAD for following response action

• Automatic display of incident details and related information that was received from CTS, and ARS

Unit Status Monitoring andMobilization

• Real-time monitoring and display of unit status as dispatch resource

• Decision support tool to assign appropriate dispatch resource : display nearest available mobile unit, nearest station list

Dispatch and Monitoring

• Dispatch command delivery by single button click• Real-time mobile unit status monitoring ( dispatch,

depart, arrival )• Real-time message communication with on-field

resource

Interface with other System • GIS, MRS, TRS

Status Check / Additional Dispatch ?

NO

Ⅲ. Implementation Plan2. Application 2.3 EMS 3) Module Details : CADS

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CADS receives incident information from CTS to identify incident information and caller information, and organizes optimal Dispatch Team for eachincident by acquiring additional information from callers or experts through Phone and SMS, if necessary.


CADS Main Widow Layout No. Area Name Description

① Incident Notification

• Incident name• Number of total registered incidents, new

incidents

② Incident Information

• Incident type, name, severity, address• Detailed description about the incidents

③ Comments on Incidents • Further comments on the incidents

④ On-going Incident List

• On-going incident list• Listing based on registration time, incident

type, dispatch status

⑤ Mobilized Resource • Currently involved resource list

⑥ Available Resource• Available resource list• List the resource based on resource type,

location, area

⑦ Control Button • DND (Do Not Disturb)• Ready to do the dispatch, dispatch, closure

⑧ Dispatcher List • Dispatcher list for incident handling transfer

⑨ Call Taker List • Call taker list

⑩ Alarm Receiving • Received alarm list : E-Mail, SMS,

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2. Application 2.3 EMS 3) Module Details : CADS

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Dispatch Taking System(DTS) will be installed in police station, fire station, and ambulance house. After responding to the emergency, station-sidewill do the incident report after finishing on-field response action that includes incident investigation and closure report.DTS will be linked with light strobe and buzzer to give a notification of dispatch command in office conditions.

Flow Chart Function Description

Mobile ResourceManagement

• Manage resource of police station and fire station• Receive information from dispatch system • Display dispatch order with dispatcher information • Geographical reference of the incident• Report incidents from the field in the form of text,

photos, reference victims and witnesses

Mobile terminalManagement

• Receive information from dispatch system • Make an alarm when it receives Dispatch Order• Display dispatch order with dispatcher information • Geographical reference of the incident• Report incidents from the field in the form of text,

photos, reference victims and witnesses• Search information such as ID, stolen vehicles, missing

people, criminals, directions, interest points and etc.

Security and Access Control

• User’s login and logout• Search records• Other resources location


• Post incident investigation report• Incident closure report


CADS Check dispatch order

Need more information of incident

Take Action

Mission Complete NotificationCADS

result report

Ⅲ. Implementation Plan2. Application 2.3 EMS 3) Module Details : DTS


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DTS will have embedded digital map that can show the incident location, patrol cars and fire engine locations. Station-side dispatch commandreceiver can check full incident and caller information that was given by dispatcher. CTS also have individual field report function instead of mobileresources that can be useful when mobile resource cannot do the data communication with dispatch center.


DTS Main Widow LayoutNo. Area Name Description

① Digital Map

• Shows the incident location• Shows caller location• Shows patrol car location• Map search

② Incident List • Received dispatch command list• Receiving time, type, title, address

③ Incident Details• Details of the incidents• Incident name, type, severity, location,

description

④ Instructions • Instruction and comments given by dispatcher

⑤ Resource Status• Dispatched mobile resource status• Resource type and name• Last status update time

⑥ Resource Status Control

• Resource status control : command acknowledge, depart to the spot, arrival to the spot

• mobile resource status report to dispatcher

2. Application 2.3 EMS 3) Module Details : DTS

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MRS(Mobile Response System) is a system module that will be installed in mobile terminal in police patrol car, fire engine, and ambulance. Forpolice, the regular patrol activity report will be included, which is not required in fire engine, and ambulance. Regarding to the emergencyresponse activity, dispatch command receiving, response status report, and incident closure report will be all similar to each agency, andcomprehensive and standardized procedure will be applied for the emergency response.


Patrol and Prevention Activity ( Police )

• Receive periodic patrol plan receiving• Regular patrol activity report

Dispatch Order Taking

• Incident information, location, CCTV check• Dispatch command receiving• Notification and feedback for dispatch command

Incident Informationshare and report

• Incident response status report : command receiving, depart, arrival, field response

• Additional resource request

Incident ClosureReport

• Incident closure report• Mission Completion Report

Information Search

• Citizen ID information search1)

• Vehicle Registration information search1)

• Map Search : Point of interest, address, jurisdiction, important building and complex, etc.


CADS Check dispatch order

Need more information of incident

Take action

Response CompletionCADS

Response Complete

Notification

Ⅲ. Implementation Plan2. Application 2.3 EMS 3) Module Details : MRS

Regular Patrol (Police)

Dispatch Command

1) Customer need to provide the information link and interface for information retrieval and query

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Patrol cars and fire engine with mobile terminal marked on the map are displayed in colored icon according to their statuses. The location and status ofthis running on the road are displayed in a visually differentiated way. With simple icon/button touch, the emergency response status will be reportedand shared to the dispatch center, and police/fire/ambulance stations.


MRS Main Widow LayoutNo. Area Name Description

① Digital Map• Shows the incident location• Shows current patrol car location• Map search


• Incident information• Incident type, comments and description

③ Incident Location• Incident location• Caller location• GPS coordinates of the incident spot

④ Emergency caller information

• Emergency caller name• Emergency caller phone number

⑤ Arrival time• Dispatch command receiving time• Expected arrival time• Dismissal time

⑥ Control button

• Receive the Dispatch command• Incident spot arrival report• Resignation of Dispatch command• Information refresh• Issue report

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2. Application 2.3 EMS 3) Module Details : MRS

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Patrol and Prevention Activity ( Police )

• Receive periodic patrol plan receiving• Regular patrol activity report

Dispatch Order Taking

• Incident information, location, CCTV check• Dispatch command receiving• Notification and feedback for dispatch command

Incident Informationshare and report

• Incident response status report : command receiving, depart, arrival, field response

• Additional resource request

Incident ClosureReport

• Incident closure report• Mission Completion Report

Information Search

• Citizen ID information search1)

• Vehicle Registration information search1)

• Map Search : Point of interest, address, jurisdiction, important building and complex, etc.

Ⅲ. Implementation Plan2. Application 2.3 EMS 3) Module Details : ANPR

1) Customer need to provide the information link and interface for information retrieval and query

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Patrol cars and fire engine with mobile terminal marked on the map are displayed in colored icon according to their statuses. The location and status ofthis running on the road are displayed in a visually differentiated way. With simple icon/button touch, the emergency response status will be reportedand shared to the dispatch center, and police/fire/ambulance stations.


MRS Main Widow LayoutNo. Area Name Description

① Digital Map• Shows the incident location• Shows current patrol car location• Map search


• Incident information• Incident type, comments and description

③ Incident Location• Incident location• Caller location• GPS coordinates of the incident spot

④ Emergency caller information

• Emergency caller name• Emergency caller phone number

⑤ Arrival time• Dispatch command receiving time• Expected arrival time• Dismissal time

⑥ Control button

• Receive the Dispatch command• Incident spot arrival report• Resignation of Dispatch command• Information refresh• Issue report

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2. Application 2.3 EMS 3) Module Details : MRS

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Every sub-system and component module need to share many elementary information; such as system user, data terminal, resource unit, system codeinformation, and others. EMS system is designed to have a capability to use either single integrated database or separate independent databases. In anycondition, essential information need to be shared and managed to be used in each component modules, and IMS(Information Management System) isa module for elementary information management that will be exclusively used for information and system manager.

Ⅲ. Implementation Plan2. Application 2.3 EMS 3) Module Details : IMS

CADS

•Search Location•Dispatch Teaming

CTS

• Search Loc.• Building Info.

MRS

•Patrol Location•Command Taking

Information Manager

• Information Manager• System Administrator

Location Info.

•Building Information•Address Information•District Area Info.

Resource Info.•Officer Information•Police Information•Patrol Information•AVL Information

CAD Info.•Police Phone No.•Officer Phone No.•Dispatch Teaming

Rule

GIS

•Location Search•Building Information

Category Description

Location Information

• Building Information• Address Information• District and Jurisdictional Area• POI(Point of Interest Information), CCTV

CADS SupportInformation

• Incident Type• Incident Scale and Severity• Dispatch Teaming Rule• SOP information

: SOP for call taking, SOP for each incident type

Resource Information

• Police / Fire / Ambulance Department Information• Call Taker / Dispatcher / Field Agent Information• Field Resource : Patrol Car/Personnel, Fire Engine,

Ambulance

System Administration

• System Configuration• User Information• Authority Information

IMS Overview

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WinitechⅢ. Implementation Plan

IMS Main Widow Layout No. Area Name Description

① User • User login status• Password change

② System Configuration

• System configuration management• User and user group management• Code information management

③ InformationElements

• Digital Map (GIS) related information• Dispatcher / Call Taker Related Information• Resource Information

④Detailed Information Elements

• Information Lists to Create/Remove/Update/Delete

• Sheet style easy information update

⑤ Information Entity • Data entity and attribute management

⑥ Information Modification

• Individual data attribute and value management.

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2. Application 2.3 EMS 3) Module Details : IMS

IMS(Information Management System) has simplified and generalized information management interface and includes the geographic link forintegration with GIS system.

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GIS is a system components that support location identification of callers, incidents, and mobile resources that includes police patrol car, fireengine, and ambulance. It will be integrated with Call-Taker Desks and Dispatcher Desks at 911 Center, Dispatch Center, and Command Receiver’sDesk at police station. It needs to be closely integrated with CADS(Computer-Aided Dispatching System) and AVLS (Automatic Vehicle LocationSystem) that let users feel using just one application.

2. Application 2.4 GIS 1) Overview


Main Module Detailed Functions

GIS

Incident and Dispatch Management

• Display and input incident location • Display incident area • Input or change incident location on the map • Display nearby facility/police vehicles/police

personnel from incident • Display selection information on the map • Display historical information on the map

Map Control

• Support multiple layers/Visible layer control • Support various map scales • Scaling, Scale Shortcut, Dynamic Panning, Display

index map/Zoom In/Out• Calculate distance and area • Right-click pop-up menus • Save a map as an image file/Edit POI

Search• Location/Area Searching/Shortcut tools• Detailed object information

MRSVehicle location and Status Tracking

• Track vehicles and personnel location and store location information

Display IncidentDisplay Incident

Incident SpotIncident SpotIncidentIncident

Nearby VehicleNearby Vehicle

Dispatch TeamingDispatch Teaming

DispatchDispatch

Caller LocationCaller Location

Vehicle LocationVehicle Location

LocationLocation

Name SearchName Search

Object SearchObject Search

SearchSearch

Map DisplayMap Display

Map Control ToolsMap Control Tools

MapMap

Integration

Integration with CTS, CADS, MRS, IMSSupport rapid Incident location decision and dispatch teaming

Location IndicationLocation Indication

Real-timeVideo Display

Real-timeVideo Display

CCTVSurveillance

CCTVSurveillance

GIS Overview

It is assumed that digitized map data, national base map which contains house number and street name, and other subject map which includes jurisdiction area of each agency unit, police/fire/ambulance station location and attributes and others will be given by customer side. EMS only provide the map data migration and editing tool for digital map quality enhancement, but doesn’t guarantee the quality of digital map data itself.

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GIS shall have not only elementary map control functions but also specialized functionalities for command and control activity including instantdispatch teaming and CCTV monitoring on the map for the police.

2. Application 2.4 GIS 2) Main Functions


Instant Resources DispatchInstant Resources Dispatch

Display Caller Location

Manual Assignment of Caller Location

Display Incident Location

Input or change incident location on the mapDisplay vehicle & station ordered by distanceDirect dispatch teaming on the mapDisplay vehicle location and status

Support Multiple Layers

Support maximum Asuncion & Great Asuncion map scale

Visible layer control

Scaling, scale shortcut, dynamic planning, zoom In/Out

Display Index Map

Calculate Distance, Area

Live Display of address and coordinate of cursor location

Right-click pop-up menu

Save map as image file

Map Control FunctionsIncident & Dispatch Management

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Search & Information QueryMap Display and Properties Editing

Polygon Properties

• Line Thickness, Line Color, Fill Color, etc.

Polyline Properties

• Line thickness, line colors, etc.

Text Properties

• Font, Font Size, Align

Symbol(Icon) Properties

Visible Scale Range

Location Search

• Search by building name• Search by address name• Search by district or jurisdiction

area• Search by POI(Point of Interest) Area Search• Search objects by rectangle or

circle drawn by userShortcut Tools• Agency, Address and other

Objects

Detailed Object Information

• Building, Agency, Vehicle, etc.

Edit POI(Point of Interest)

• Add/Modify/Delete POI• Edit Detailed POI information

Detailed Information

Building Name :Address :Building type :Telephone :Description :

Building Name :Address :Building type :Telephone :Description :

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Geographical StatisticsIntegration with CTS, CADS, MRS, and CCTV Surveillance

CTS, CADS Integration• Load and display vehicle

location• Support convertible UI for

call-taking and dispatch• Real-time Data and Event

Sharing• Cooperate with CTS, CADS in

identifying caller and incident location

• Cooperate with CADS in dispatch teaming

MRS Integration• Load and display vehicle

location

CCTV Surveillance Integration• CCTV Location display• Real-time video stream

display on the map

Geographical Display for Incident & Emergency call statistics

• Incident & emergency call statistics by area

• Incident & emergency call statistics by period of time

• Incident statistics by type

Additional Tools

• Save geographical statistics to image file

Print Geographical Statistics

CTS, CADSCTS, CADS

MRSMRS

Call Taking / Dispatch / Monitoring

CCTV SurveillanceCCTV Surveillance

GISGIS

Confidential

Winitech

2. Application 2.4 GIS 3) Map Data Building


Data CollectionData

LoadingM

ap Data Building

Planning§ Work Scope Estimation & Evaluation§ Potential Issue Identification§ Troubleshoot Planning

§ Work Instruction Writing§ Quality Planning

DataRefining

§ Raw Data Restructuring and Refining§ Detailed Task Instruction Writing

§ Worker Education & Training§ Original Data Backup

§ Object Vector Data Creation & Attribute Input§ SHP format Conversion

§ Data Structure & Error Inspection§ Data Format Conversion

DataEditing

§ Geographic Data Editing§ Object/Attribute Input§ Data Inspection, Correction and Modification

Data Correction

Data Loading§ GIS System Environment Check§ Data Loading Planning§ Conduct Data Loading, Evaluation & Adjustment

§ Missing Data Detection§ Coordinate & Location Data Check§ Standard Codification Check

Data Validation

§ Geometry Verification§ Logical Consistency Verification§ Attribute Accuracy Verification

When additional GIS layer is required for qualified and informative digital mapping system, the system can add more information layers using mapdata editing tools. EMS GIS system complies with any GIS map data edition tool, and following shows basic procedure and required tasks in addingnew GIS layer to improve the map data quality. It’s assumed that all the map data source is provided by customers, and new GIS layer building isconducted based on given digital map data.

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Hardware architecture of NIEMS will be designed in consideration of open system and stability and integrated management.

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3. Infrastructure 3.1 Hardware 1) Overview

Open System integrated management of Operating environment Stable system operation support

§Product supply of World-Wide vendor§Apply solutions based on open source§ Industry-standard technologies

§Optimize the performance of the server and network

§Replication and Mirroring of data storage§ Implementation of a security system

§Provide effective security system environment by introducing a UTM

§Provide intuitive environment by introducing SMS / NMS.

Future Entire Distributed System Quality of service of NIEMS

System operation and management System Security NIEMS Network

Considerations


§ UTM(Unified Threat Management ), SMS(Server Mnagement System), NMS(Network Management System)

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ASUNCION and GRAN ASUNCION will be covered by 911 Call center which will have required system infrastructure including PABX, Servers, andStorage. Each dispatch center which is police dispatch center, 132 call center, 141 call center will be connected with 911 call center by leased E1line, and Dedicated 10M line will be used for data replication from ASUNCION 911 call center to Fail-Over Data replication center.

- 27 -

3. Infrastructure 3.1 Hardware 2) Overall System Architecture


Confidential

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HW Item Specification Location Q’ty HW Item Specification Location Q’ty

EMS Application

Server

○ CPU : Xeon 2Processor 16core○ Memory : 64GB ○ HDD: SAS 146GB * 2EA○ 8Gbps FC HBA SP 2Port○ Gigabit Ethernet 2Port(Copper)

Asuncion911Center

1

SMS Gateway○ SendQuick Enterprise- 10 Modem Extension

Asuncion911Center 1Ciudad

911Center 1Encarnacion

911Center 1

DB Server


Asuncion911Center

1

NTP Server

○ Stand-alone NTP Time Server○ Network Management Protocol○ Telnet & RS-232 Remote connect○ Input : GPS, IRIG○ Accuracy : <2㎲(GPS)

Asuncion911Center 1Ciudad

911Center 1Encarnacion

911Center 1

GIS Server

○ CPU : Xeon 2P 16core○ Memory : 32GB ○ HDD: SAS 146GB * 2EA○ Gigabit Ethernet 2Port(Copper)

Asuncion911Center

1

E-Mail Server

○ CPU : Xeon 1P 8core○ Memory : 16GB ○ HDD: SAS 146GB * 2EA○ 8Gbps FC HBA SP 2Port○ Gigabit Ethernet 2Port(Copper)

Asuncion911Center

1Ciudad911Center 1

Encarnacion911Center 1

Web Server

○ CPU : Xeon 1P 8core○ Memory : 16GB ○ HDD: SAS 146GB * 2EA○ 8Gbps FC HBA SP 2Port○ Gigabit Ethernet 2Port(Copper)

Asuncion911Center

1

Anti-Virus Server

○ CPU : Xeon 1Processor 8core○ Memory : 16GB ○ HDD: SAS 600GB * 2EA○ Gigabit Ethernet 4Port(Copper)

Asuncion911Center

1Ciudad911Center 1


Disk Array & Storage

○ Usable 20TB○ Cache 32GB

Asuncion911Center

1

Backup Device ○ LTO 2 Drive

Asuncion911Center

1

Ciudad911Center 1

Ciudad911Center 1



3. Infrastructure 3.1 Hardware 4) Hardware Item List(1/6)


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HW Item Specification Location Q’ty HW Item Specification Location Q’ty

SMS/NMS Server

○ CPU : Xeon 1Processor 8core○ Memory : 16GB ○ HDD: SAS 600GB * 2EA○ Gigabit Ethernet 4Port(Copper)

Asuncion911Center

1 Staging Server

○ CPU : Xeon 2P 16core○ Memory : 64GB ○ HDD: SAS 146GB * 4EA○ Gigabit Ethernet 4Port(Copper)

Asuncion911Center

1

UTMManager Server

○ Storage : 2TB * 4EA○ Gigabit Ethernet 6Port(RJ45), SFP 2Port

Asuncion911Center

1 SAN Switch ○ 8G 24-port

Asuncion911Center

2

Ciudad911Center 2


IP-PBX

○ Alcatel OmniPCX○ Enterprise IP PABX – MAIN C2- IP Media Gateway- Dual Call Server- 24 Channel

Asuncion911Center

2Recording

Server


Asuncion911Center

1

Ciudad911Center 2

Ciudad911Center 1



Server Rack & KVM Switch

○ Alcatel OmniPCX○ Enterprise IP PABX – MAIN C2- IP Media Gateway- Dual Call Server- 24 Channel

Asuncion911Center

2

Ciudad911Center 2




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HW Item Workstation(CTS/DTS) PC Video Wall IP Phone

Specification

○ CPU : Intel Core i7 Processor(Quad Core, 8MB Cache, 3.4GHz)

○ 1 Graphic Card (RGB & DVI Port)○ Memory : 8GB ○ HDD : 500GB SATA○ Monitor : 2EA○ Inter-Linking with Light strobe & Buzzer

○ CPU :Intel Core i7 Processor (Quad Core, 8MB Cache, 3.4GHz)

○ Memory : 8GB ○ HDD : 500GB SATA○ Monitor(24")

(Resolution - 1920 x 1200, 60Hz, Aspect Ratio - 16:10)

○ LFD 46“ Wall Display (4)○ Bracket (Multi-vision)

/Frame○ Wall Display Control(1)○ RGB Matrix Switch(1)○ A/V Matrix Switch(1)○ RGB Interface(5)○ Control PC(1)

○ Normal Type

Location

Asuncion

911 Center 5 10 - 20

CBVP HQ 4 8 1 4

SEME HQ 4 8 1 4

Police Station - 40 - 40

CiudaddelEste

911 Center 4 6 1 20


Encarnacion911 Center 4 4 1 20


Q’ty 21 100 4 132



Confidential

Winitech

HW Item Mobile Data Terminal IP-PABX

Specification

○ OS : Android○ CPU : Intel Atom BayTrail Dualcore 1.46GHz○ Display : 9,7" TFT LCD (1024 * 768), Touch Panel○ Memory SDRAM 2GB○ Flash Memory : 32GB○ Wireless : 802.11 b/g/n○ Battery : Li-Polymer 7,4V 2,700mAh, Dual Battery

○ Main Frame IP PABX○ DID(32ch)○ CTI Link○ conference Call Line(128Lines)○ Access Line(640 Lines)○ Convergence N/W connect Line(300Lines)○ Supporting Server connect Line(256Lines)

Location

Asuncion

911 Center 5 1

Police Station 20 -

Fire Station 5 -

Emergency Medical 5 -

CiudadDelEste

911 Center 2 1

Police Station 5 -

Fire Station 5 -


Encarnacion

911 Center 2 1

Police Station 5 -

Fire Station 5 -




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HW Item Router UTM(A) UTM(B) Web Firewall

Specification○ 3Port Gigabit Ethernet (RJ TYPE)○ GBIC module/PA-GE : 3ea

○ Interface: 10G SFP+ 2ports,1G(10/100/1000 or SFP) 20 ports, 1 Gbps 2ports

○ Firewall Throughput : 20Gbps

○ Concurrent Session: 7,000,000

○ Dual Power Supply

○ Interface: 10G SFP+ 2ports,1G (10/100/1000 or SFP)20 ports, 1 Gbps 2ports

○ Firewall Throughput: 20Gbps



○ Pages can be processed per second : 30,000TPS

○ Throughput : 3Gbps

Location

Asuncion

911Center 1 2 2 2

CBVP HQ 1 2 2 -

SEME HQ 1 2 2 -

Police Station - - 20 -

CiudaddelEste

911Center 1 2 2 -


Encarnacion911Center 1 2 2 -


Q’ty 5 10 42 2



Confidential

Winitech

HW Item Backbone Switch Workgroup Switch(L3) Workgroup Switch(L2) PoE Switch

Specification ○ 24Port 10/100/1000 ○ 24Port 10/100/1000○ 48Port 10/100,

2Port 1000BASE-X○ 10/100/1000BaseT

PoE 24ports

Location

Asuncion

911 Center 2 - 5 1

CBVP HQ - 2 1 1

SEME HQ - 2 1 1

Police Station - - 20 20

CiudadDelEste

911 Center 2 - 3 1


Encarnacion911 Center 2 - 3 1


Q’ty 6 4 45 37



Confidential

Winitech

3. Infrastructure 3.1 Hardware 5) Software Item List


SW Item Specification Q’ty SW Item Specification Q’ty

Application SW ○ CTS, CADS, AVLS etc 3 MDT SW ○ Development SW 1

DBMS SW○ RDBMS○ up to 4CPU License 3 NMS/SMS SW

○ Network Monitoring Server SW○ Server Monitoring Server SW 1

GIS SW ○ 8 Core License 3 SMS Agent○ Server Monitoring Agent 20

○ DBMS Monitoring Agent 3

E-mail Server SW ○ Server License 1

SecuritySW

○ Server SW 1

Backup SW

○ Backup Server SW 1

○ Client for PC & Workstation 121○ Backup Agent 20

○ DBMS Agent 2

○ Client for Server 20Office Software ○ PC & Workstation 121

Technology

Propuesto de 911 o C4 de Paraguy