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DBS FSS Realize Financial Excellence in Shared
Services Organizations
Theo de Haas, Enterprise Information Director
September 2015
Page
• Our purpose is to create brighter lives for
people today and generations to come
• We connect our unique competences in Life
Sciences and Materials Sciences to create
solutions that nourish, protect and improve
performance
Page 1
Mission
Page
DSM at a glance (2014)
Page 2
Sales*
~€10 billion
Global* presence
~25,000
employees worldwide
Listed at Euronext NYSE
Share price ~ quintupled in 25 years
• DSM is a global Life Sciences and Materials Sciences company active in health, nutrition and materials
• DSM delivers innovative solutions that nourish, protect and improve performance in global markets such as food and dietary supplements, personal care, feed, medical devices, automotive, paints, electrical & electronics, life
protection, alternative energy and bio-based materials
• DSM and its associated companies deliver annual net sales of about €10 billion with approximately 25,000 employees
Sustainability leader
Top ranking Dow Jones
Sustainability Index
* Including 2014 pro-forma and pro-rata (annualized) sales & number of employees (ultimo 2014) of non-consolidated Associates & Joint Ventures (for sales this is mainly DPx Holdings and DSM Sinochem Pharmaceuticals)
Page
Leader in Health, Nutrition and Materials
Page 3
• Leading supplier of nutritional ingredients (including vitamins, carotenoids, omega’s, food/feed enzymes, cultures, yeasts, nutraceuticals) for the feed,
food and personal care industries
• Leading supplier of sustainable high performance materials for the automotive, electrical & electronics and building & construction industries
• Recognized as top innovator active in biomedical materials, advanced biofuels, bio-based chemicals and advanced surfaces for solar systems
Health Nutrition Materials
Page
Africa:
73 employees
Global presence*
Latin America:
1,925 employees
North America:
3,283 employees
Europe:
9,425 employees
Africa & Oceania:
113 employees
Page 4
Continuing Operations as reported ultimo March 2015
Rest of World
Western Europe
High Growth
Economies
North America
42%
6%29%
23%
Sales by destination Q1’15*
Asia:
5,955 employees
* Excluding the activities for which we announced a partnership with CVC Capital Partners in March 2015, of which DSM remains a 35% shareholder and excluding our non-consolidated Associates & Joint Ventures
Page
Population growth
Wealth increase
Resources constraints
Sustainability concerns
Urbanization drive Healthcare
issues
Energy concerns Food composition
Aging population
Growth driven by global megatrends
Page 5
Materials Nutrition Health
Global Shifts Climate & Energy Health & Wellness
Realize Financial Excellence in Shared
Services Organizations
Our journey
Page 7 7
The road to financial excellence
Collaborating in
‘One DSM’
“CSD” “One DSM” Finance
Management
Agenda
Leverage
Financial
Operations
Arjuna
Page
First step: Setting up a financial SSC
• Objectives:
1. Harmonize, streamline and standardize AP, AR/CM, AtR processes
2. Enable Finance to focus on more value adding tasks
3. Create a platform for leverage of other Functions
4. Enable acquisitions, partnering via easier integration (agility)
5. Reduce costs
Finance in motion, creating new perspectives
8
Page 9 9
• G/L Accounting Completeness and Correctness
• GL Processing and Problem Resolution
• IC Reconciliation
• Cash man. Exec.
• Master Data (partly)
• Legal/Fiscal Acc.
• BS Valuation & Result Det.
• Accruals, prov., Prod.Cost., invent. val.
Reporting
• Data Coll. & Val. for Corp. & BU Rep.
• Man. & Fin. Report (SEM) (partly)
• KPI/process reporting
• CBS/Intrastat rep. (partly)
• Consolidation Entries
• Managerial Rep.
• Transfer pricing
• Master data
• Invoice Processing
• Payments Creation
• Accounts Payable Inquiry, Problem Resolution and Correspondence
• Procurement Card Program Administration
• Master Data Man.
•T&E
• Purchasing Support
• Tax Accounting
• Insurance Claims Handling & Processing
• Management Activities and Training
• Master Data
• Treasury
• Tax Planning and Advise
• Insurance Policy
Review & Negotiation
• Insurance Risk Assessment
• Capital Project Accounting
• Investment Related Accounting
• Master Data
• Budget Creation / Authorization
Retained Org. activities
SSC activities
• Billing
• Reporting (partly)
• Customer Payment Receipt and Application
• Accounts Receivables Inquiry, Problem Resolution and Correspondence
• Customer Credit Management
• Collections (partly)
• Master Data (partly)
• Collections (partly)
Accounts Payable
Accounts Receivable
Other
Asset Acc. General Ledger (incl closing and consolidation)
Controlling
• Bus. Proc. Man. (partly)
• Corp. & BU Planning, ASR, Analysis (non- routine)
• Performance
Man./MT’s
• Bus. Proc. Man.
• Bus. Risk Man.
• Ad hoc analysis
Wave 1 : focus on trans. processes ================= Wave 2: expand scope ====================================
Scope: What is in scope of the SSC?
FOR INTERNAL USE ONLY
SSC Functionality
High Level application architecture DBS/FSS: Components
FSS User
Workflow tools and UI Business Reporting and Dashboards
Integration Layer and Master Data management
(SAP) Back end
(SAP) Back end
(SAP) Back end
(non-SAP) Back end
(SAP) Back end
CFO/BG Management
FSS Management (SLA responsible)
SLA reporting
AP GL Asset Mgt
Travel & Expense
Ticketing AR Reporting Other
Basware
SAP FSSF Closing Cockpit
SAP FSSF
Collections & Dispute Mgt
Concur Payment Factory
Payment Factory
SAP FSSF Accounting Interaction
Center SAP BI/BO SAP SSM SAP
WebMethods ESB SAP MDG
SAP BI/BO SharePoint WebMethods
BPMS SAP BI/BO
TradeShift
ARIS PPM
Already in use at DSM
Components SAP FSSF
uPerform
ARIS
FSSF
SAP Accounting Interaction Center
FSSF FSSF
SAP ECC6 Central System
(Substitute)
SAP Financial Shared Services Framework (CRM 7.01)
Other new components (non-SAP)
SAP BI/BO for FSSF SAP BI/BO for FSSF
SAP BI/BO for FSSF
Documentum
CPS by redwood
DSM Store
(SAP) Back end
FSSF FSSF
Page
For T&E we needed focus.
11
Page 12
Expense Claim Procedure
All claims must be submitted using DSM’s expense claim forms (both overseas and local).
All claims must be supported by documentary evidence of expenditure. Credit card receipts are not acceptable as details of claims need to be filed.
All claims must be approved by the immediate superior. It is the responsibility of the claimant to obtain relevant approvals before forwarding to Finance. For BG X, if there are any deviations from the handbook, Finance has the authority to exclude the disallowable claims and adjust the claim amounts accordingly. We will then inform the claimant on the change.
All claims must be submitted within 2 months of incurring the expenses. Expense claims submitted thereafter will have to be specifically approved by the career manager.
AP will pay according the procedure by the end of the month.
Page
Selection SAP or Concur
• We needed something easy for the end-users and available also
when they where not in the office.
• SAP solution at that time was not user-friendly enough and also
mobility was not available.
• Mobility and ease of use were the convincing factors to choose for
Concur.
• Also the addition of Travel was a factor but not the most important
one.
13
Page
Implementation experiences • We started the implementation at the Managing Board.
• Made a video with the MB to communicate about the
experiences with Concur.
• Introduced at the same time a T&E credit card from
Citibank and connected that to Concur.
• First roll out in the Netherlands, today rolled out globally
• For several countries directly connected to the pay-roll, no
AP involvement anymore.
• For the other ones connection through SIM and then posted
to the different R3 systems.
• A USB Credit card used for training to execute offline, f.i.
in the plane or train.
14
Page
Intranet site
15
Page
Lessons learned. • Mobility is key in accepting the solution.
• The expense report is most used. Travel part is lacking and
for ‘easy’ trips it’s fine but complicated travel still human
intervention is needed.
• Communication, communication, …..
• Don’t underestimate the effort that goes into the
implementation.
16
Page
Next steps. • Currently implemented worldwide for Expense Reporting
– 80.000 expense reports per year
• Travel to be implemented also global.
• Automatic feed from the P-card into Concur to facilitate
the approval process.
• Concur data through SIM from SAP to facilitate automatic
transactions in the different R3 systems
• Further set up of the Finance organization announced
shortly.
17