Hotel Systems Solutions

PMS/ POS Application Helpdesk for Hospitality

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A Comprehensive Approach to PMS/ POS Application Support

Opera Application Support Micros POS Application Support

3rd Party Interface Support Administrative Support

Opera and Micros are registered trademarks of Oracle Corporation and/or its affiliates. IGMAS is not affiliated with Oracle and our support services are in addition to, and not intended to replace, the support services provided by Oracle.

Hotel Systems Solutions

Platform Coverage

• Opera PMS Applications

• Micros POS Applications

• 3rd Party Interface Support

• Administrative Effort Support

• Reliably Handle All Key Application Issues

• Increase Your PMS/ POS Support Turnaround

Hotel Systems Solutions

• A Single Call for Key Application Issues • End-user Questions and Application Server Support • 24/7 Ticketing, Remediation, and Operations Services • Reduce Property IT Downtime • Improved Property Response, Turnaround, and User Experience • A Complete Solution with International Coverage • Cost-Effective Managed Application Helpdesk Service • Scalable Turnkey PMS/ POS Solution

An Enterprise Solution

Hotel Systems Solutions

A Complete Application Solution • User Account Creation for new Staff Members • Application Password Resets • Terminated Staff Processing • Application Feature Support • Support for 3rd party Interfaces • Client Access Issues • Printing Issues • Menu Changes • Additional Scope …

• A Comprehensive IT Solution

Hotel Systems Solutions

A True Hospitality Solution • Experienced Hospitality IT Support Engineers • Highly Trained PMS/ POS Support Teams • Consistent Property IT Management • 24/7 Answers, Remediation, and Support • Fully Automated Helpdesk Ticketing and Survey • An Experienced Team of Hospitality Professionals • Providing Professional Hospitality IT Services • Sophisticated Management Reporting

Hotel Systems Solutions

A Centralized Solution • Corporate Standards Onsite Knowledge Transfer

• 24/7 Helpdesk Monitoring, Support, and Integration

• Complete Administration of Centralized Resources

• Sophisticated Hospitality Engineering Support

• Automated Property Activity Reporting

• Direct Escalation to Oracle Resources

• Extensive Satisfaction Surveys

• Optional Installations, Upgrades, Patching, Migrations…

Hotel Systems Solutions

An Increased Value Proposition • A Full Suite of Hospitality IT Solutions

• Strong Compliance and Support Focus

• Local, National, and International Service

• A Complete Solution for PMS/ POS Support

• Turnkey Deployments, Management, Reporting

• Protecting the Organization’s Most Valuable Assets

• Growing End-user Satisfaction

• Reducing Property Downtime

Hotel Systems Solutions

Pricing Model • Prices are based on a Per-room model

• Billed on a Monthly, Quarterly, or Annual basis

• Deployment Project Management

• Centralized Application Administration

• Professional Management

• Compliance Reporting

• Ongoing Support

• Part of a Complete Support Solution

Hotel Systems Solutions

Your in good company…