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World®’16
ImprovingYourResponsetoPerformanceEvents–PerformanceFirstRespondersDavidMyers– SeniorPrincipalProductManager,IntelligentMainframe– CATechnologiesMFX144E
MAINFRAMEANDWORKLOADAUTOMATION
2 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
ForInformationalPurposesOnlyTermsofthisPresentation
©2016CA.Allrightsreserved.Alltrademarksreferencedhereinbelongtotheirrespectivecompanies.
Thecontentprovidedinthis CAWorld2016presentationisintendedforinformationalpurposesonlyanddoesnotformanytypeofwarranty. The informationprovidedbyaCApartnerand/orCAcustomerhasnotbeenreviewedforaccuracybyCA.
3 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
Abstract
ThissessionwillillustratewhatinformationyoucanbringtogetherquicklytohelpyoutriageandremediateperformanceproblemsfasterwithCASYSVIEW.Insteadofjumpingbetweenadozenpanels,seehowyoucangettheinformationyouneedfromasingleviewtoimproveMTTR.WhetheryouareamainframeperformancenoviceoraseasonedITopsexpertthissessionisforyou.
DavidMyers
CATechnologiesSr.PrincipalProductManager
4 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
Agenda
WHAT’SDRIVINGUPMTTR?
BRINGINGITALLTOGETHER
WHERESHOULDWEGONEXT?
1
2
3
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SystemsAren’tPerforming…Ifitweren’tforthosedangcustomers,everythingwouldbefine!
7 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
...SoWhereDoweStart?Whydoeseveryonealwaysblamethenetworkguyfirst??
PartnerSystems
ThatguyinSecaucus
Databases
Fred
DistributedStuff
Bill
Network
Debbie
Storage
John
Systems/Infrastructure
Sherman
8 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
ARealExample
§ WLAEngineercontactedsupportthattheycouldnotlogintoTSOonemorning§ LookingatSystem,operatorfoundthatJES2JNUMshadreached100%overnight§ LVL2/Operatorissuedconsolecommandtopurgeanyoutputolderthan5days§ JNUMSdroppedsoWLAAnalystcouldlogin§ LVL2loggedintobegininvestigation.
– FoundSMTPSTCtaskwasstartingandfailingevery1or2minsduetoadatasetallocationfailurebutdidnotabendjustissuedRC4
§ BeforeproblemcouldberesolvedJNUMfilledagainandoperationspurgedafewmoredaysofoutput
§ StorageAdminreviewedDASDandfoundallpubliclymountstoragewasfull. Shecleanedupolddatatoallowallocationstoproceed. Therearenoregularroutinestocleanupolddataonthesystemsoproblemislikelytohappenagaininthefuture
§ LVL2verifiedSMTPisnowrunningsuccessfully
10 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
What’sitPossiblyCostingYou?
*SOURCE:EnterpriseManagementAssociation
$5000– $10,000perminute
30-40peopleformultiplehours
NowDevOpsispushingmorefrequentchanges!§ 80%ofunplannedoutagesareduetoill-plannedchangesmadebyadmins/opsstaff
ordevelopers*
§ 60%ofavailabilityandperformanceerrorsaretheresultofmisconfigurations*
HealthandHappiness
11 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
DetermineWheretoImproveByLookingatCurrentStateGatherlotsofdata,multiplepeople,figureoutwhat’swrong,whattodo,thendoit…
Systems/SubsystemsMonitoring
NetworkMonitoring
ApplicationMonitoring
StorageMonitoring
SecurityMonitoring
DatabaseMonitoring
RemediationActivity
Theslow,manual,andcrappypart
§ Talkwithpeople§ Investigate§ Poke/Prod§ Diagnose§ WarRoom
12 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
PotentialEfficiencyImprovementAreas
1. Takestimegatheringdatafromalotofdisconnectedtools
2. Toomanychefsinthekitchen
3. Hardtodigintohowwegottothispoint
4. Ittakesanexpert…
13 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
ItTakesTimeJumpingBetweenToolsandPanelsInefficient,errorprone,andcomplex
NetworkMonitor
HomeGrowntool
PerformanceMonitor
StorageMonitor
OpenSourceTool
VendorTool
14 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
OrWorse…AnyoneSeeinganIssue?Comeonman!
NetworkMonitor
HomeGrowntool
PerformanceMonitor
StorageMonitor
OpenSourceTool
VendorTool
MyBoard’sGreen!MyBoard’sGreen!MyBoard’sGreen!
NotMyIssue!MyBoard’sGreen!MyBoard’sGreen!MyBoard’sGreen!
NotMyIssue!
15 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
OpenSourceTool NetworkMonitor
OrEvenWorse…Whatchanged?Seriously….
MyBoard’sGreen!MyBoard’sGreen!Ididn’tchangeanything!! MyBoard’sGreen!MyBoard’sGreen!Ididn’tchange
anything!!!
Wellthatshouldn’t/couldn’thavecausedthis?
HomeGrowntool
VendorTool PerformanceMonitor
StorageMonitor
16 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
OpenSourceTool
Eventually…WhoKnowsHowtoFixThis?Truestory….
MyBoard’sGreen!MyBoard’sGreen!Where’sRick?He wouldknowwhattodo!
RickretiredinJune.He’sinCabo
NetworkMonitor
HomeGrowntool
VendorTool PerformanceMonitor
StorageMonitor
19 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
KeyFeatures
TeamCollaborationHubàMainframeTeamCenter(MTC)Modern,consolidatedviewofinformationandactivityacrossyourmainframe
§ ModernizedUIforManagementtools
§ Composable InformationRadiator
§ Out-of-the-boxWidgets§ PersonalDashboards§ Out-of-theboxDashboardTemplates
§ ConfigurableMetricsandAlarms
§ AuthorizedManagementCAVantage® CASYSVIEW® CANetMaster®
20 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
PotentialEfficiencyImprovementAreas
1. Takestimegatheringdatafromalotofdisconnectedtools
2. Toomanychefsinthekitchen
3. Hardtodigintohowwegottothispoint
4. Ittakesanexpert…
21 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
1.FliptheRelationship:Don’tGotoData,BringDatatoYouAsingleboarddisplayingtherightsetofkeyinformationfromacrossyourMainframe
NetworkMonitor
HomeGrowntool
PerformanceMonitor
StorageMonitor
OpenSourceTool
VendorTool
Cross-Mainframe
View
22 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
2.MultipleSourcesofData:SingleSourceofLinkedTruthEnableeveryonetolookatthesamesetofdatatolimitdiscrepanciesanddisagreement
NetworkMonitor
HomeGrowntool
PerformanceMonitor
StorageMonitor
OpenSourceTool
VendorTool
Cross-Mainframe
View
Wellcrap…
23 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
MainframeTeamCenter– ManagementConsolidatedviewofinformationandactivityacrossyourMainframe
KeyFeatures
§ Composable InformationRadiator
§ Out-of-the-boxWidgets§ PersonalDashboards§ Out-of-theboxDashboardTemplates
§ ConfigurableMetricsandAlarms
§ AuthorizedManagementActions
CAVantage CASYSVIEW
24 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
3.NotJustReal-timeTruth,ButPastTrendsANDChangesCorrelateeventsandmetricstoquicklygettopotentialrootcauses
NetworkMonitor
HomeGrowntool
PerformanceMonitor
StorageMonitor
OpenSourceTool
VendorToolMetric andChangeHistory
Thissaysyouchangedaportconfig 10minsbeforetheproblemhit
Wellthatshouldn’t/couldn’thavecausedthis?
Oh…mybad
25 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
KeyFeatures
MainframeTeamCenter- OperationalIntelligence(OI)Detectabnormalpatternsofoperation,soyoucantakeactionbeforethefirestarts
§ DataStreamingAPIs§ HistoricalDataWarehouse§ HistoricalAnalysistools§ DynamicBaseliningandThresholdManagement
§ AnomalyDetection§ AlarmManagementandNotifications
§ Low-touchInstall§ Offloadeligible(zIFL)
CASYSVIEW
26 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
4.LowertheSkillsBarrierfortheSimpleStuffNobudgetforhiringnewexperts,providesimplerwaysworkingfornon-experts
NetworkMonitor
HomeGrowntool
PerformanceMonitor
StorageMonitor
OpenSourceTool
VendorTool
I’mjoiningRickforaCorona.SEEYA
SUCKERS!
Iknow enoughaboutthepacketcontentto
figurethisout
27 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
KeyFeatures
MainframeTeamCenter– NetworkManagement(NM)Moderntoolinterfaces,lowertheskillbarriertoanalyzinganddiagnosingissues
§ SummaryDashboard§ KPIwidgets§ Graphical(Point-and-shoot)Diagnostictools
§ NetworkResourceMonitoring
§ NetworkAlerts§ Low-touchInstall
CANetMaster
30 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
PotentialEfficiencyImprovementAreas
1. Takestimegatheringdatafromalotofdisconnectedtools
2. Toomanychefsinthekitchen
3. Hardtodigintohowwegottothispoint
4. Ittakesanexpert…
5. ????
31 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
ModernAutomation UI!
ModernDatabase
ManagementUI!
PatternDetection!
TopologyDiscovery!
L1CommandCenter!
PredictiveAutomation!
SystemOptimizationGuidance!
Someofourideas…
33 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
RecommendedSessions
SESSION# TITLE DATE/TIMEMFX145E OperationalIntelligence– MonitoringthePasttoBetter
UnderstandToday 11/15/2016at2:45pm
MFT158S IntelligentMainframeManagement&theDriveTowardsNo-TouchAutomation
11/16/2016at12:45pm
MFT167T MainframeTeamCenter– EventManagementandAutomationSneakPeek 11/16/2016at3:45pm
MFX161S IntelligentMainframeManagement:TheEvolutionofExpertSystems 11/16/2016at4:30pm
MFX163S ModernSystemIntelligence:MakingtheDatadotheWork 11/17/2016at1:45pm
MFT159P Panel:WorkingSmarterNotHarderwithEmbeddedMainframeIntelligence 11/17/2016at4:30pm
34 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
MustSeeDemos
IntelligentMainframe:
AdvancedAnalytics
CADesignVisionforIntelligentMainframeOptimizingMainframeOperations
IntelligentMainframe:
End-To-EndPerformance
IntelligentMainframe:
Automation
35 ©2016CA.ALLRIGHTSRESERVED.@CAWORLD#CAWORLD
SmartBarIntelligentMainframeandAdvancedAnalytics
TalktoAnalyticsExpertsatMainframeSmartBar