Post-Mainframe Managed Services

MANAGED SERVICES

24X7X365 MONITORING & SUPPORT OF APPLICATIONS & INFRASTRUCTUREVISIT MODERNSYSTEMS.COM FOR MORE INFORMATION

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MODERNIZE WITHOUT COMPROMISE

WWW.MODERNSYSTEMS.COM

An Introduction to Managed Services

MANAGED SERVICES

Managed Infrastructure

• Public, Private, or Hybrid Cloud• Infinitely Scalable Virtual Environments• Environment & Architectural Design Services• On-Demand Care Services• Server & Device Administration• Security Services• Reporting & Performance Management• Storage & Backup Management

Application Management

• Monitors all application components and dependencies

• Can monitor extremely low-level functions • 24x7x365 Monitoring• Collection of performance data does not

detrimentally influence the target of the monitoring• Monitored resource metrics can be visualized,

reported, and alerted upon in real-time• Monitored resource metrics are populated to a

data store so historical data can be visualized, compared, and reported

MANAGED INFRASTRUCTURE

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Managed Services - Infrastructure

MANAGED SERVICES

Fully Hosted & Managed Infrastructure & Support Services to ease cost and maintenance timeframes of core applications

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Managed Services - Infrastructure

MANAGED SERVICES

Care Services

Spool-ITE

• Expert System Engineers• Implementation planning and

assistance• Regularly scheduled system

performance consultation• Capacity planning to align with your

growth goals• Unlimited sys admin troubleshooting• Disk defragmentation management

Server Admin

Spool-ITE• Custom port monitoring• Hardware health monitoring• Performance monitoring• Application availability monitoring• Synthetic transaction monitoring

Security

Spool-ITE• Customized patching and rollback

capabilities• Server virus scanning• Third party security audit upon

implementation• Managed firewalls and VPN access

Spool-ITE• Online ticketing and ticket archiving• Detailed backup performance and

utilization• Bandwidth utilization metrics• Monthly support ticket trending• Server performance reports

Report/Perf. Mgmt

Spool-ITE• Private and secure dedicated backup network

• Weekly full backup plus daily differential/incremental backup

• Backup needs analysis and integrity testing

Storage & Backup

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Partners You Trust

MANAGED SERVICES

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Benefits of Managed InfrastructureRemoves the need for big capital outlays on hardware and data centersAffordable and predictable monthly costsPay as you grow rather than over-purchase capacity upfrontDelivering a faster return on your investmentDelivering efficiencies in hardware through virtualization and scalabilityAllows you to quickly and efficiently change plansGuarantees you stay online with industry-leading service level agreements

MANAGED SERVICES

APPLICATION MANAGEMENT

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Application Management

MANAGED SERVICES

Run-time performance monitoring is critical to achieving and maintaining a well-performing system

Naming – Identify application components with properties the management system can understand

Initialization/Execution – Execute commands, reset variables, etc. within the applicationAuto Discovery – Identified by the management system without configurationMonitoring – Health, performance, topology, event, & infrastructureUser-Defined Application Controls – Links directly into applicationLogging & Tracing – Logging, alarms, conditional tracing for troubleshooting and historical

actions

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Application Management Dashboards

MANAGED SERVICES

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Benefits of Application Management

MANAGED SERVICES

Provides maximum visibility into the application behavior

Provides contextual knowledge

Active response enablement

Extensive reporting to aid in tuning & debugging

User-friendly dashboard enables centralized management

DISCUSSION & NEXT STEPS

Technology

Post-Mainframe Managed Services