Cielo Day 2011

PAULO GUZZO| EXECUTIVE VP IT AND OPERATIONS

TECHNOLOGICAL INFRASTRUCTURE

Bandeiras

Issuers

SP

e-commerce

POS GPRS

PDV

POS

POS IP

Capturing Solution

Data Center

SP

RJ

MODERNDESIGN

LATEST TECHNOLOGYHIGH PERFORMANCE

RELIABILITY

New | Payment DevicesThe most advanced technologies and solutions available

TOUCH SCREEN

MOBILITY

Producer Model Features

Verifone

Vx680

Mobile POS with GPRS communication

Contactless Reader

Color display, touch screen and video capacity

Memory of 192 Mb

Vx520

Fixed POS with Dial-up and Ethernet Connections

Contactless Reader

Monochrome display

Memory of 160 Mb

Ingenico

iWL250

Mobile POS with GPRS communication

Contactless Reader

Color display and video capacity

Memory of 192 Mb

iCT250

Fixed POS with Dial-up and Ethernet Connections

Contactless Reader

Color display and video capacity

Memory of 160 Mb

POS

MONITORING | MANAGEMENT OF

INCIDENTS

Business

Infrastructure

Brands

Partners

Issuers

Cielo

War Room

Monitoring

Coverage for Cielo’s whole transactional complex

and business monitoring for all issuers Team 24 x 7 x 365 days per year

Provide support for external payment processing clients and internal parties with various

technologies necessary to Cielo’s operational flow

Quickly seek solutions in the event of any outages and problems with technological

infrastructure suppliers or related

Maintain control of information during all process stages

Ensure excellence in service provided and customer satisfaction for all clients

CAPACITYCONTINUITY AND

AVAILABILITY

MANAGEMENT OF INCIDENTS AND

PROBLEMS

Verification of capacity of all environments

Measures towards adequate capacity

Analysis of projected vs. actual volumes

Ability to control all environments,

generating evidence

Stress tests

WORK FRONTS

CAPACITYCONTINUITY AND

AVAILABILITYCONTINUITY AND

AVAILABILITY

Review of contingencies

Review of operational procedures,

monitoring and recovery

Measures toward adequacy of contingency

Review of monitoring process

Proactive recovery - identification of

problems before outages

WORK FRONTS

Tests in all environments,

generating evidence

CAPACITYCONTINUITY AND

AVAILABILITYCONTINUITY AND

AVAILABILITY

WORK FRONTS

Detection of abnormalities in different service

operations that can be identified by network,

region, issuer, product or clients.

Immediate notification of the technical and

business divisions of issuers, CIELO and

BRANDS, after an outage has been identified.

Problems are analyzed with a root cause analysis,

preventing recurrence

Dedicated team of over 120 professionals,

responsible for the work front s on critical

dates

FORM OF ACTION

WAR ROOM

Part-time team with

technical expertise in the areas of

Direct involvement of the major

suppliers, in addition to the brands

and issuers

CapacityContinuity and AvailabilityWar Room Communication and Logistics Incidents and Problems

Infrastructure

Systems

Architecture

2008 2009 2010 2011

538

692

704

796*

CIELO CAPACITY | 2,100 TPS

TPS = Transactions per second * Forcast for Dec/11

TRANSACTION VOLUMES

Ability to update the entire POS base in 7 days

Our capture network is sized to meet the growth of card use

Two sites, geographically positioned, allow operations without the risk of losing

transactions, sized to operate without planned investments for the next 4 years,

Both online mainframes operating at the primary site have local mirroring (hot and

warm standby) with reduced activation times

100% of transactions monitored, highest market security rate - Lynx

Exclusive promotional management tool - Cielo Premia

Exclusive authorization guarantee for Visa debit cards - Standin

INFRASTRUCTURE