Patient Portal – Implementation and Usability

Danielson SamuelConsultant

What is Patient Portal

A patient portal is an web application that allow patients • Access to their electronic health records • Means of communication with their health

care providers. • May also be referred to as a patient-portal

personal health record

Why use patient portals

• Patients have increased accessibility to their health information

• Patients are better educated about their health concerns

• Enhanced patient-provider communication• Address the patient and family engagement

initiatives as stated by Meaningful Use objectives and other objectives

Steps to Implement

• Pre-Launch: Factors that needs to be considered in relation to pre-launch phase are– Leadership– Priming Staff– Workflow– Configuration– Policies– Promotion– Defining measures of success

• Launch: In regards to the launch phase, the following factors needs to be taken into account– Service Focus– Tracking measures of success– Support and education

Steps to Implement

• Post-Launch: After the launch, the following needs to be evaluated– Success of the project– Areas that need quality improvement– Leeway for new feature rollouts– Continued support and education

Steps to Implement

Capabilities of Patient Portal

Patient registration• Entering pertinent

information• Complete forms• update

information

Appointment Functions• lookup • Request• confirmation

Capabilities of Patient Portal

Billing activities including • Review status• Access

statement • Make payments

Capabilities of Patient Portal

Patient Service• Request refills• Exchange

messages with provider

• Conduct eVisits

Capabilities of Patient Portal

Patient health records• Access

information• review results

Capabilities of Patient Portal

Patient Information Gathering• health history • history of present

illness (PHI) • Conduct period

reporting

Capabilities of Patient Portal

List of certified patient portals Certified Health IT Product Listhttp://oncchpl.force.com/ehrcert?q=CHPL

Frequently Asked Questions about the Patient Portalhttp://www.healthit.gov/providers-professionals/achieve-meaningful-use/core-measures/electronic-copy-of-health-information

Additional Resources