Exchange Online (Dedicated) Overview

NameTitleMicrosoft Corporation

Agenda

• The Benefits of Cloud-based Services• Microsoft Online Services• Exchange Online Highlights

− Business-class Messaging− Simplified Management− Security and Reliability− Deployment Flexibility

• Q&A

I need to maintain the security and reliability of our IT systems despite a shrinking budget…

I need my IT staff to work on strategic projects instead of routine maintenance…

I need my IT costs to be lower and more predictable…

I want to give users the capabilities of the latest platform…

IT ChallengesCustomers tell us…

The Benefits of Cloud Services

• Makes costs regular and predictable

• Can reduce operating and capital expenses

• Pricing includes both software and hardware

• Helps IT adapt to mergers and acquisitions quickly

• Makes it easy to extend services to new parts of the workforce

• Accelerates deployments and upgrades

• Reduces maintenance requirements

• Enables IT staff to focus on strategic work

• Provides advanced reliability and security

• Gives users access to the newest features

Cost Agility Simplicity

Quality

“Enterprise e-mail is a complex but essential utility…Offloading this burdensome operation allows IT organizations to focus on solutions that can offer business advantages.” – Larry Cannell, Burton Group

Microsoft Online ServicesEnterprise software delivered via subscription services and hosted by MicrosoftBusiness Productivity Online Suite

“With Online Services, we are able to reduce our IT operational costs by roughly 30% of what we’re spending now.”

– Ingo Elfering, VP of IT Strategy, GlaxoSmithKline

“Microsoft Online Services gives us the reliability our employees and customers demand.”

–Derk Rietveld, CEO, annatommie

• Multiple customers, one architecture

• Rapid, standardized deployment• All connectivity to hosted

environment occurs over public Internet

• Single customer per architecture• Many standardized configuration

options• VPN or dedicated circuit links

customer site to Exchange environment

Standard

Dedicated

Exchange

Exch

ang

e

Exchange Online Offerings

Exch

ang

e

Exch

ang

eToday’s

presentation

7

4: Internet e-mail services (spam filtering) – hosted or at customer site

Internet

PrimaryDatacenter

Secondary Datacenter

InternetClient Access

SMTPGateways

CustomerDirectory

Customer Messaging System

Archiving Services

BES

DirectorySync

`

Clients

Customer

Online Services (Dedicated)

3: Full fidelity mailbox and Outlook profile migration• E-mail and calendaring

coexistence during and post migration

7: Optional off-site E-mail archiving services for compliance needs• Configurable archiving

policies• Secure real-time access

to the e-mail archive

8: Infrastructure redundancy and inter-site data replication for service continuity and disaster recovery

9: Intra-site data replication for high availability

1: One way directory synchronization for resource access and provisioning• Single Sign On experience

across customer resources and hosted services

6: Mobile messaging services (Outlook Anywhere, OWA, ActiveSync)

2: Integration possibilities with customer legacy systems and applications (e.g. Public Folders, Calendaring, LOB applications)

5: Optional support for BlackBerry clients

Exchange Online Architecture

Exchange Online Highlights

• 24x7 support for IT professionals

• Active Directory synchronization

• Self-service administration options

Simplified Management

• Anywhere access from a variety of devices

• Large mailbox sizes with flexible policies

• Robust collaboration features

Business-class Messaging

• Geo-redundant datacenter architecture

• Multi-layered antivirus and spam filtering

• Archiving services available

Security and Reliability

• Coexistence between online and on-premises

• Comprehensive data migration

• Low cost offering for deskless workers

Deployment Flexibility

Business-Class MessagingAnywhere access• Rich client access via Outlook or

Entourage• Premium Web e-mail experience via

OWA• Support for a broad range

of mobile devices

PhonesPCs Browsers

E-mailCalendaring Mobility Offline AccessContacts Tasks Company Directory

Business-Class MessagingRobust collaboration features

Large mailbox sizes• 5GB default

allocation per user

• Additional storage available for purchase (up to 25GB max)

Enterprise calendaring, contacts, and sharing• Distribution groups• Shared contacts• Company directory• Conference rooms• Shared mailboxes• Delegate access

Simplified ManagementSelf-service administration

Mailbox Permissions Tool: Granular control over mailbox permissions and delegation

Exchange Control Panel: End user and administrative self-service options accessible from OWA

Remote PowerShell: Manage the hosted Exchange environment via command line

BlackBerry Administration Service:Use the built-in BES web application to administer the BES service

Multi-mailbox Search

Track Message Status

Simplified ManagementExchange Control Panel

• Web-based GUI for common admin tasks

• Capabilities can be delegated beyond IT to specialist users

Simplified ManagementRemote PowerShell

• Per-user control over access protocols• Exchange ActiveSync policy

management• Mobile device allow/block/quarantine• Messaging Records Management

(MRM) policy management• MailTips customization• Disclaimer management• Dynamic Distribution Group

management• Resource Booking Agent

management

Use the Exchange Management Shell to customize your Exchange Online environment

Simplified ManagementMailbox Permissions Tool

• Web-based tool for managing mailbox permissions

• Two roles available• IT Admin: full read-

write access • Helpdesk: read-

only access

Simplified ManagementBlackBerry Administration Service

• Manage BES users and devices

• Manage BES policies

• Configure application push

• Control group and IT policy assignments

• Access PIN, SMS and usage data logs

Simplified ManagementDirectory synchronization

• Maintains unified global address list during migration• Provisions new users for services • Allows you to continue managing AD like you do today

Synch Flow Diagram

FirewallMSO Hosted Directory

Logon DisabledMailbox Enabled

User

Import/Export from/to MSO Hosted

MMSSPP

IdIS

OCS enabled

Customer Forest 1

Customer Forest 2

Customer Forest n

User

Customer Data Import

MMSSPP Conceptual Design FlowMicrosoft Managed Solutions

Services Provisioning Provider (MMSSPP)

Security and ReliabilityHighly secure, private and reliable e-mail services• Hardware, network, and datacenter

redundancy• Geographic site resilience• Certifications and regular testing• Multi-layered data security• 99.9% uptime commitment• Financially-backed SLA

Current datacenter locations

VirginiaWashington

Ireland

Hong KongSingapore

Netherlands

Security and ReliabilityGeo-redundant datacenters

Security Management Security Monitoring & Response, Threat & Vulnerability Management

Edge Routers, Firewalls, Intrusion Detection, Vulnerability ScanningNetwork perimeter

Dual-factor Authentication, Intrusion Detection, Vulnerability ScanningInternal Network

Access Control & Monitoring, Anti-Malware, Patch & Config MgmtHost

Secure Development Lifecycle, Access Control, Anti-MalwareApplication

Access Control & Monitoring, File/Data IntegrityData

User Account Management, Training & Awareness, Screening

Facility Video Surveillance, biometrics, Access Control

Security and ReliabilityMulti-dimensional security approach

Security and ReliabilityBuilt-in virus and spam protection

• Forefront Online Protection for Exchange is included in your Exchange Online subscription

• You also have the option of maintaining a filtering solution on-premises

z

INTERNET

• Archiving services delivered via third party

• Key capabilities:• Automatically captures internal and external

communications• Messages stored in encrypted form at

partner-managed archiving center • Individual users and administrator access

and search• Flexible policy engine• Historical user tracking• Active legal hold system

*Optional service

Security and ReliabilityMessage archiving*

Deployment FlexibilityCoexistence and migration*

*Optional service

• Exchange Online can coexist with your existing e-mail environment to provide a smooth transition

• All users share the same domain name and global address list during transition

• Data can be migrated from a variety of e-mail systems

−Exchange 5.5 with Exchange 2000 extensions**−Exchange 2000 and/or Exchange 2003 Native Mode−Exchange 2000 and/or Exchange 2003 Mixed Mode−Exchange 2007− IBM Lotus Domino (v.6.5.5)**

**Requires additional readiness activities

Deployment FlexibilityDeskless user subscription

• Access via Outlook Web App

• Inbox rules, delegation, SMS and IM integration are disabled

• 500 MB mailbox

• Same antivirus and anti-spam protections as other users

• Good fit for users who access e-mail via shared computers or kiosks

Low-cost offering for lightweight e-mail users

Resources• Exchange Online Dedicated area in the Microsoft Download

Center: http://go.microsoft.com/fwlink/?LinkId=140276 − Microsoft Exchange Online Dedicated Service Description− Microsoft Online Services Support and Service Management

Description− Microsoft Online Services Service Continuity Management

Description− Microsoft Online Services Network Services Description− Microsoft Online Services Change Management Description− Microsoft Online Services Identity and Provisioning Service

Description

• Security in the Business Productivity Online Suite from Microsoft Online Serviceshttp://go.microsoft.com/fwlink/?LinkID=125754&clcid=0x409

• Microsoft Exchange Onlinehttp://www.microsoft.com/online/exchange-online.mspx

• Business Productivity Online TechCenterhttp://technet.microsoft.com/en-us/library/bb981188.aspx

• Microsoft Exchange Serverhttp://www.microsoft.com/exchange/

• Exchange Server TechCenterhttp://technet.microsoft.com/en-us/library/bb124558.aspx

© 2009 Microsoft Corporation. All rights reserved. Microsoft, Active Directory, Exchange ActiveSync, Forefront, Outlook, SharePoint, Windows Mobile, and other product names are or may be registered trademarks and/or trademarks of Microsoft Corporation in the U.S. and/or other countries. The information herein is for informational purposes only and represents

the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO

WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Appendix

Default Mailbox Size 500MB 5GB 5GB

Larger Size Mailbox Available

Shared Contacts, Tasks Message Attachment Deleted Item Retention Conference Rooms 99.9% Uptime SLA 24x7 IT Pro Support Geo Redundancy Data

Protection

Public Folders

Offering Details Current Feature Future Release

Genera

l

Antivirus/Anti-spam Rights Management Service

2

Mail Encryption (Optional) E-Discovery Archive

(Optional)

Messaging Records Management

Secu

rity

&

Com

plia

nc

e

Outlook Web Access Outlook Anywhere Outlook 2010 Support Outlook 2007 Support Outlook 2003 Support Entourage Support Firefox /Safari Web Browser 3 Windows Mobile 6 Devices ActiveSync Devices BlackBerry Devices

Outbound Fax (Optional) Voice Mail Integration Outlook Voice Access U

M &

Fax

Exchange 2000, 2003, 2007 Exchange 5.5 Notes/Domino GroupWise POP/IMAP

Mig

rati

on

Sign In Using AD Credentials

AD/GAL Synchronization On-Premises Exchange

Free/Busy

On-Premises Notes Free/Busy

Coexis

ten

ce

MAPI/CDO SMTP Relay Exchange Web Services POP IMAP E

xte

nsi

bili

ty

Clie

nt

& M

obili

ty

Customer Portal Administration Center Company Portal Sign On Client

On

line

Port

al

1 Deskless available in both standard and dedicated versions2 Customer can run Rights Management Service on-premises3 Firefox/Safari web experience is OWA light in the Standard offering

Features Deskless 1 Standard Dedicated Features Deskless1 Standard Dedicated