N(I)2 Overview Including Functional Processes

April 10, 2023

N(i)2 OverviewSeamless IT Infrastructure and IT Service Management

April 10, 2023 © N(i)2 CONFIDENTIAL 2

About N(i)2

Founders have worked together for the past 20 years

> 15 years of technical and market knowledge in Operations Support Systems (OSS), Network Resource Management, Facility Management, and Geographic Information Systems (GIS)

> Founded Lat45, developer of inventory-based network resource management aimed at service providers

> Lat45 was acquired by MetaSolv (Nasdaq: MSLV) in 2001

In 2003, founders decided to aim their telecom expertise at the enterprise market

> 2003: Founded N(i)2 — an independent development environment

> 2005: Q2 — Installation of The N(i)2 Suite at reference client sites

> 2005: Q4 — General availability of The N(i)2 Suite

N(i)2 is based in Montreal, Canada with European offices in Belgium

Head Office4446 St-Laurent BlvdSuite 300Montreal (Quebec)Canada H2W 1Z5Phone: (514) 288-5323Fax: (514) 288-3642

European OfficeRésidence Bois L’ÉvêqueBoulevard Gustave Kleyer15/0034000 Liège BelgiumPhone: (32) 4 253 68 44Fax: (32) 4 253 68 45

http://www.ni2solutions.com


The N(i)2 Vision Statement

N(i)2 is dedicated to develop leading edge technology that enables businesses to better manage their ICT infrastructures, as well as deliver IT quality services

N(i)2 believes that enterprises, regardless of their size, should be able to:

> Gain and maintain end-to-end visibility on their IT infrastructures

> Run their IT operations as a business: quality – efficiency - profitability

> Manage their network as a core asset

> Benefit from integrated IT processes on one technology platform

April 10, 2023

The N(i)2 Technology


ConfigurationManagement

CMDBObjectModel

WorkflowEngine

SpatialEngine

ReconciliationEngine

ContentManagement

CatalogsDiscovery

N(i)2

CMDB Platform

Next generation CMDB Platform

The N(i)2 CMDB Platform is designed for end-to-end visibility on all inventory, configurations, and their associations

> A single technology platform

> Open & standard architecture

> Detailed object model that can be reconciled with standard models (CIM, OSS/J IM, …)

> True federation of Data

> Powerful reconciliation engine

Its dashboard Interface enables to work as standalone

Infrastructure

Management

Chang

e

Manag

emen

t

Service DeskAsset

Manag

emen

t

Infrastructure

Management

Service

Manag

emen

t

Change

ManagementAsset

Manag

emen

t


Deployment

Managem

ent

Planning&Auditing

Netw

ork

Desig

nCo

nnec

tivity

Desig

n

Structure

Design

IT Inventory

Management

Infrastructure

ManagementRequestManagement

ProblemManagement

Incident

Management

ServiceDesk

Financial

Management

Cont

ract

Man

agem

ent

Asset

Manag

emen

t

Service

Manag

emen

tChange Management

N(i)2

CMDB Platform

The N(i)2 Technology provides users with the flexibility of controlling the IT management scope through business application modules

Modular Business Applications

Business application Modules


Extended Scope of CIs

The N(i)2 Suite provides visibility on all discoverable and non-discoverable configuration items

Services

Services

Incidents

Problems

Tasks

…

Applications

Software Package

Applications

Databases

Architecture

…

Business

Consumer

SLA

Contracts

Cost

…

Facilities

Buildings

Rooms

Workspace

Racks

…

Structure

Cables

Serving Areas

Antennas

Conduits

…

Employee Support

PCs

Laptops

PDAs

Badges

…

Network

Routers

Subnets

Circuits

IP Address

…

Infrastructures


Dependency Mapping

InfrastructureLayer System

Server

Router

Router

Subnet

SoftwareManagementTool

BusinessLayer

User

users

CostCenter

Contract

ServiceProvider

Organization

ServiceLayer

HardwareService

NetworkService

ApplicationService

Incident


Manage All Sources of Change

Configuration Management Database

(CMDB)

Network Infrastructure

Discovery tool discoversChanges on the network

Requester

Supervisorrequest changes

System administratorimports changes from

3rd party applications

Excel sheet, bar codescanning, monitoring, …

Deployment plan

Project manager reconciles modeled changes

April 10, 2023

The N(i)2 Functional Processes


CMDB

ChangeManagement

ChangeManagement

IncidentManagement

IncidentManagement

ProblemManagement

ProblemManagement



Incidents ChangesCis

Relationships

Requester

Incident HandlingSupport Staff

IT Engineer

IncidentManager

ProblemManager

ChangeManager

ChangeBuilder

ChangeImplementer

ConfigurationManager

ConfigurationLibrarian

ErrorControlError

Control

Problem ManagementSupport Staff

Tester

ProblemsKnown errors

CAB

OperationsEngineer

Roles for ITIL N(i)² “LEVEL 3” implementation


Requester

Incident Mgt Staff

Incident Manager

Operation Engineer

Problem Manager

Problem Mgt Staff

CAB

IT Engineer

Change Manager

Change Builder

Change Implementer

Tester

Configuration Manager

Configuration Librarian

Incident Mgt Problem Mgt Error Ctrl Change Mgt Configuration Mgt

Tasks for ITIL N(i)² “LEVEL 3” implementation

Support Staff Allocation

Trial resolution attempt

Match on problem DBRaise new record on

problem DBSeverity analysis

Error identificationInitial assessment

authorisation

Impact analysisResource assessment

schedule

Test

Closure

RFC initiation

Update logs

Impact AnalysisAuthorization

Priorityschedule

Test implement

Change review

Closure

April 10, 2023

Market Positioning


Target Markets

The N(i)2 Suite

For large enterprises

The N(i)² Suite™

Network Infrastructure Inventory [N(i)²], Inc. October 2005

N(i)2 Essentials

For Mid-Sized businesses

> Series of modules consolidated by a next-generation CMDB

> Single platform for ICT infrastructures, services, applications, and business

> Work environment that includes scenario-based active and proactive changes

> Ready-to-use solution customized for SMB

> Includes next-generation N(i)2 CMDB

> Includes all essential features to track contracts, tasks, equipment connectivity…

> Upgrade to The N(i)2 Suite advanced modules


The N(i)2 Suite Strategy with ITIL Processes

Contract

SLA

Managem

ent

IncidentProblemRequestManagement

Infrastructure

(L1 to L7 &

Services)

ManagementAs

set &

Cha

nge

Man

agem

ent

Performance

Management

Fault

Man

agem

ent

Release

Managem

ent

CustomerRelationship

Management

N(i)2

CMDB Platform

EMC2 | Smarts,Micromuse,InfoVista,HP OpenView

Open API

EMC2 | Smarts,Micromuse,HP OpenView,CA Concord

N(i)2, Peregrine,BMC Remedy,

HP ServiceDesk

VallentCA Concord

BMC-Remedy,N(i)2, Altiris,

MS-SMSCiscoWorks / IP SCVoyence, MS-SMS,Altiris, HP Radia

Lucent VitalQIP,N(i)2, Visionael


N(i)2 Essential Strategy

Contract

Managem

ent

Incident &ProblemResolution

Task

Management

Fina

ncial

Man

agem

ent

Business

Continuity

Mon

itor

&Tr

ack

Application

& Patch

Deployment

CustomerRelationship

Management

N(i)2

CMDB Platform

Open API


Essentials Vs Suite Modules

Features N(i)2 Essentials The N(i)2 Suite

Administration √ √

Configuration Management √ √

Catalog Management √ √

Discovery √ √

Inventory Management √ √

Incident Management √ √

Essential change √

Service Desk √ √

Contract Management √ √

Financial Management √ √

SLA Management √

Application Mapping √

Network Design √

Connectivity Design √

Structure Design √

Problem Management √

Request Management √

Planning & Auditing √

Deployment Management √


N(i)2 Essentials Differentiations

• A professional and powerful solution affordable for SMBs

• Service desk and asset management in a box

• Ready to use package with pre-defined process workflows

• Powerful CMDB that can track any CI related to infrastructure, service, application or business processes

• Powerful import functions with integrated reconciliation engine that uses configurable business rules to automatically build the N(i)2 model (CIs and associations) while importing data.

• Out-of-the-box integrated discovery that lets the organization quickly verify exactly what IT assets are deployed.

• A Single platform providing full visibility and continuity for integrated service management and infrastructure management processes


N(i)2 Essentials Features

CMDB> Eliminates the fragmented collection of IT tools and data sources within the

organization by providing a Common Data Model and repository based on industry standards.

> Delivers Reconciliation Engine that uses configurable business rules to automatically merge data from multiple discovery tools into a single, reliable dataset

> Provides federation capabilities to build a single, logical data store that can reside on multiple data sources throughout an IT organization, eliminating the need for a monolithic data repository

Configuration Management> N(i)2 CMDB gathers and maintains information on Configuration Items, such as

software, hardware, documentation, and processes, as well as the relationships between them. With the Configuration Catalog, you can define standard configurations, or setups, for different individuals or departments and maintain the status of the assets within the configurations. By creating standard desktop and server configurations, assets that are not part of a specific user’s approved configuration can be located. The number of systems that either have old configurations or are out of compliance are also easily determined.



Full Lifecycle Asset Management> Helps the user manage IT assets from requisition and receipt to installation and

maintenance, and finally to retirement. N(i)2 Essentials tracks and manages IT assets and their changing configurations and relationships at every stage of the lifecycle—straight out of the box.

> Both employees and IT staff can initiate asset requests, selecting items from a standard configuration catalog to ensure compliance with established configurations.

Managing Contracts> Helps the user monitor and manage contracts where he can track the status, type,

conditions, and other vital information regarding lease, software license, warranty, and maintenance contracts, generating alerts when important contract dates are near. The user can also link contract records to specific assets or other components, ensuring uninterrupted service delivery.

> Helps the user manage software license compliance and track the total number of software licenses the enterprise have, how many are in use, and the number of licenses that are available under a software license contract. The user can quickly see if he is within the number of allotted licenses to ensure compliance with license agreements, and avoid paying penalties, without overbuying.



Service Management> Incident Management is a comprehensive application that facilitates end-to-end

service support processes. Regardless of whether a service request is initiated through the Web, email, telephone, desktop client, or if it is triggered by an event from a network or system management application, this multi-channel customer request interface consolidates and handles requests from submission to final resolution.

> A built-in knowledge base provides ready access to common solutions, known errors, and workarounds. Efficient search tools complement the knowledge base and help support staff resolve incidents faster, often on the first call.

> Self-service functionality permits end users to search a knowledge base and submit, update, and check issues over the Web, improving user satisfaction while reducing the volume of help desk calls.

Essential Change> With N(i)2 Essential Change, the user can create, track, and manage task

dependencies for controlled, orderly deployment of changes. He can manage and track individual tasks for due dates, time spent, and status.



Discovery> Track IT assets through an automated integration of discovered data for hardware and

software inventory of server and client devices. This out-of-the-box integration lets the user quickly verify exactly what IT assets you own, and where the assets are. This is a critical step toward ensuring that enterprise’s assets are secure and that enterprise as a whole meets corporate, regulatory, and license compliance requirements.

Inventory Management> Document the organization hardware inventory within its location hierarchy context.

Financial Management