Next Generation Business Service Management: Strategy and Roadmap

Next Generation Business Service Management: Strategy and Road Map

Jonathan GolanSenior Product [email protected]

© Novell, Inc. All rights reserved.2

Overview

Novell® Data Center Overview

What Is BSM?

BSM Product Road Map

Novell® Data Center Overview

Reduce Cost Manage ComplexityMitigate Risk


Data Center Challenges

• Create an agile IT infrastructure

• Address power and space constraints

• Deliver performance, security and availability

• Manage hardware, software and labor costs

• Meet service level agreements

• Measure IT performance to meet business objectives


Data Center Solutions

Virtualizationand WorkloadManagement● Physical and virtual workload migration

● Workload protection and recovery

● Server and data center consolidation

● Hardware lease migration

● Workload optimization

● Green computing

Business Service Management● CMDB

● Application and service impact management

● Dashboards

● Service level management

Enterprise Linux Servers● UNIX to Linux migration

● High availability and mission-critical computing

● Virtual machine guest

● Mainframe Linux

● Real time Linux

● High performance computing

●Retail point of service


Data Center Products

Business Service Management

● Novell® myCMDB● Novell CMDB360®

● Novell BSM● Novell Business Experience Manager● Novell Business Service Level Manager● Novell myMO Executive Dashboard

Enterprise Linux Servers

● SUSE® Linux Enterprise Server

● SUSE Linux for System Z

● SUSE Linux for SAP

● SUSE Linux Realtime

● SUSE Studio and JeOS

Virtualization and Workload Management

● PlateSpin® Migrate

● PlateSpin Recon

● PlateSpin Protect

● PlateSpin Forge®

●PlateSpin Orchestrate

Solutions

Products


Why Novell® BSM in 2010?

Theme What Pain Is solved?

How have we solved this?

What/How does this

dominate?

Proof or references to validate this

What makes Novell unique?

Integration IT silos cause productions bottlenecks and

outages

Vendor agnostic consolidation of IT

systems

Fastest turnaround and ROI on BSM

in the market

Novell BSM is critical to the

operations of tier 1 companies

Broad range of adapters and their quick integration

into the service model

VisualizationMultiple

dashboards and interfaces into many different management

systems

Intuitive, contextually

correct picture of your entire

environment in a standard browser

Powerful visualization

engine can take your visual

diagrams and make them go live

in minutes

Use of Novell BSM visualization

engine in mission critical systems in both industry and

government

Powerful SVG visualization engine can create custom

visualizations of your environment

DiscoveryManual entry of

elements that may no longer be

relevant into your service model

Automated, dynamic mapping

of IT to the business

Extensible discovery engine is built ground up to

support BSM

Other discovery systems are not designed to feed

third party management

systems

Extensible discovery in a soft appliance designed to

provide dynamic updates to BSM

What Is BSM?


What Is Business Service Management?

Business Service Management dynamically links business services to underlying applications, workloads and IT infrastructure components to minimize risk, manage impact and communicate value.

– Maps technology to applications and to the business > Integrates and correlates existing multi-vendor silos of IT and business data

– Creates a trusted source for IT and the business> Complete federated CMDB for end-to-end IT infrastructure understanding

> Integrates Web 2.0 and social-networking principles for greater CMDB usability, accessibility and accuracy

– Turns data into powerful intelligence> With sophisticated analytics like root-cause and impact analysis

– Delivers role-based visualization for a diverse community> Empowers both IT and business management with real-time, role-based

dashboards showing health of mission-critical services


Service Delivery Managers

OperationsManagement

BusinessExecs

“Why does it take a 35-person conference call to resolve an issue?

“Poor service is costing us customers.”

“We’ve got lots of IT tools but can’t see how changes affect critical applications.”

“Our consoles all show ‘green’, but users are still complaining.”“I’ve got 10 sev 1 issues, which one do I fix first?”“Which components do our 400+ applications depend on?”“We have to support 1,000 new servers withoutadditional staff.”

“IT is too busy fighting fires to help us innovate.”

“Online trading is slow, but IT doesn’t know there’s a problem.”

“It takes too long to fix an outage.”

Who Needs Business Service Management?


How It Works

ADM

SLM

CMDB360

Asset Data

Help Desk

Business Metrics

Configuration Data

IT Management Data Discovery Data

• Integrates and correlates existing IT data into one centralized dashboard

• Automatically models IT, application, and business services

• Intuitive, role-based “service view” speeds problem isolation

• Built-in impact and root-cause analysis shortens resolution time by 50%, or more

It centralizes IT management data into a service-based dashboard

Web Tier

Application Tier Database Tier

ABAP Response

DB Request Queue

Enqueue Server

Request Queue

Query Results

Database Server

Query Status

Transaction Test

SAP Web Login

Connection Manager

Java Dispatcher

Dispatcher Request

SAP Application Tiers -ERP

CCMS Monitors


Intelligent Service Model

Impact

Root Cause Gap Analysis

Drift Analysis

Event Summary

Service Performance

Integrated Service Model drives all Business Service Management solutions and analytics

Novell® Service Model

Order ProcessingSubcomponent

Subcomponent

Subcomponent

Data Center

Web Services

Inventory

Business Metrics

Data Base

LAN

Subcomponent

Subcomponent

Transaction Volume

Order ProcessingData Center

Web Services

Transaction VolumeInventoryGenerated Revenue

Database

LAN

Subcomponent

Subcomponent

Subcomponent

Subcomponent

SubcomponentBusiness Metrics


Role-based Dashboards

SLA Compliance IT Management

Order Processing Availability ManagementCall Center Monitoring

Telecom Services

Fully Customizable – Can be tailored to individual needs


IT Management Blueprint


Blueprint for Intelligent Workload Management

BSM Product Road Map


Data Center Management Product Portfolio

Product Line

Technology Infrastructure

Heterogeneous Datacenter Infrastructure

BSMPlateSpin®

Recon

OrchestrationEngine

PlateSpinProvision

PlateSpinProtect

PlateSpinMigrate

PlateSpinOrchestrate

Novell®

myCMDB™

NovellBEM

NovellmyOps

NovellBSLM

NovellmyMO™

3rd PartyVendor

HPBMC

IBMetc

Work-flowEngine

ServiceEngine CMDB

Adapters

PlateSpinConfigure

= Planned


2010 Themes

Integration Visualization Discovery

Expanding connectivity to 3rd party systems and the Novell® management suite

Enhancing an interactive end user experience

Building a fully integrated, discovery solution


Novell® BSM Integration Update

“Infusion” Projects3 phase project spread through Q's 1 – 3 2010

Project will provide currency for legacy BSM adapters, and add new adapters to the BSM platform essential for cloud computing projects and intelligent workload management

Infusion I (Complete)– Platespin® Orchestrate

– ZENworks® Linux Management

– ZENworks Configuration Management

– Sentinel

Infusion II (Planned)– “Atlantic”

– EC2

– ZAM

– SCOM

Infusion III (Planned)– “Bluestar”

– DSL

– Schema


Infusion II

Theme: Connectivity and Intelligent Workload Management– Confluence of asset, inventory, infrastructure and cloud management

capabilities within a proactive BSM or CMDB platform– Features

> Adapters to Novell® “Atlantic”, Amazon EC2, Novell ZAM and MS SCOM

> Enhanced asset tracking and management capabilities

> Management of services in both the cloud and local environments

> Currency updates to legacy BSM adapters

– Benefits> Near real time topological visualization of provisioned service offerings,

their business impact and supporting infrastructure

> Asset compliance with standard templates

> Proactive service management

> Management of services hosted in the cloud, as well as correlation with locally hosted business services


Infusion III

Theme: Intelligent Workload Management

– Features

> Connectivity to Novell® “Bluestar” and Novell DSL

> Adapter for breaking out database schemes

> Currency of adapters for IWM stack

– Benefits

> Server configuration and patch management data in the service model

> Import and incorporate applications and standards of record into your service model or CMDB

> Visualization of how database schemas relate to production applications

> Change tracking down to the database schema level


Project Eagle - Planned

Theme: Expansion of the Novell® BSM platform

– Features

> Continued migration of portlets from PortalBuilder to myMO (BSLM)

> Support for Solaris X86 platforms

> Enrichment of the alarms portlet for an enhanced end user experience

– Benefits

> Less reliance on PortalBuilder technology

> Expanding the range of supported databases for configstore, Business Service Warehouse and data warehouse

> Interactive alarms portlet for a more operations centric data center management interface


Project Columbus - Planned

Theme: Discovery– Features

> Discovery project aimed at creating a comprehensive Business Technology Insight product

> Soft appliance

– Benefits

> More robust discovery with an extensible rule engine

> Solution can be deployed on platform of choice

Scheduled for H2 CY10


Release Road Map

FY10Q1 FY10Q2 FY10Q3 FY10Q4

BSM(Console, Engine, Adapters)

myMODashboard

BEM

BSLM

MO 4.7

Infusion II

myMO 4.7

BEM 4.7

BSLM 4.7

Discovery

508 Compliance Phase I

Infusion III

Items in purple are in planning and not committed

508 Compliance Phase II

Infusion I

Eagle

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